The service was under my girlfriend's name, which is why it didn't come up when searching under…read moremine. After going back through all invoices, here's what happened: * Visit 1: $225 for a "drain line fix" that was never needed or actually fixed. The drain line is still set up exactly the same as when we moved in and has worked perfectly fine. We were even told to call a plumber, and the plumber confirmed there was no issue. * Same visit: $287 to replace a dryer belt (part #WE03X29897), which is a ~$10 part and a relatively quick repair. * Visit 2: After about an hour of diagnosing, the technician blew off a sensor and the washer immediately started working again. * Visit 3: After the washer was already functioning, we were then advised to replace the suspension rods ($155). Total paid was around $660. The main issue isn't just the price which is absurd for about 60-70 dollars worth of parts--it's that the problem wasn't correctly diagnosed from the start, and we were charged across multiple visits before arriving at a solution. There was also a repair performed that did not appear necessary. Being publicly called a liar instead of being asked for clarification was unprofessional, Rick. I also contacted the main office after these visits, and the pricing breakdown I shared previously came directly from them. Sharing this so others can ask more detailed questions upfront about diagnosis, pricing, and necessity of repairs.

I scheduled a technician visit based on office communication regarding two concerns. NO work could…read morebe completed because the services were not within their scope, but I was charged for the visit. Dryer vent: I inquired about cleaning an internal vent line and was advised to schedule a visit. After the technician arrived, he explained that internal vent access is not part of their work, so nothing could be done during the appointment. Refrigerator water quality: I asked whether water quality concerns in a one-year-old refrigerator were more likely appliance-related or plumbing-related, and was advised to schedule a technician visit. After evaluating the situation, the technician recommended addressing plumbing first. The technician was professional and informative. My experience relates to office communication and clarity about service limitations, which would have helped avoid an unnecessary appointment.

Very helpful. My father's freezer needed a new ice bucket. I was under time constraints and Timm's…read moreappliance made sure that I got help quickly. They were thorough and knowledgeable.

Had dual issues with my 3-year old dishwasher & refrigerator - both worked, but had frost buildup…read morein fridge and continuous H20 errors with DW. When my husband started calling around for service - Timm's was the only place that actually had a REAL PERSON answer the phone - HUGE! The receptionist schedule a service call for the next day. The technician, Doug, was very knowledgeable and diagnosed the problems with both and ordered parts. On the return visit to install the parts, the team was in and out within 30 minutes. The total charge was very reasonable. Highly recommend Timm's Appliance Service for any repair needs!

I requested service on my side by side refrigerator, due to the ice maker being jammed up. it was a…read morefairly easy fix .This may sound strange, but I use a lot of ice due to illness. I had to wait a few days before they could come.I am a disabled senior citizen. They charged me a whopping $160.00! Ouch!. A bit unreasonable.

In July 2021, needed a central air conditioner installed. Do I called Jason since he previously…read moreinstalled a water heater for me. Actually I texted him asking if he was still doing AC installs. He replied and asked who I was. I told him, and his response was "no sir I'm not". I said ok. Then last month I needed a plumber to replace two hose bibs. I again texted him asking if he could that. After waiting all day, I found someone else who actually wanted the work. So I texted Jason to tell him I found someone else to do it. His was reply: "good!" So I asked him if I should remove from my contact list? His reply: "probably!". Done! Will not contact him again. Advice: Don't waste your time! If I could give "0" stars, I would!

Terrrible! Gave me a used part and when I called customer service they Told me, "There's nothing we…read morecan do" .

This company really cares about LOCAL people and they go the extra mile to help out customers. I am…read moreon a limited budget and got the help I needed in a prompt manner. They are kind, which is getting hard to find these days. They listen to customers. I will be returning to make a big purchase because my money needs to stay in my area. I am very pleased. GO SHOP HERE!