Unit management is very unfriendly, they talk down to residents. Takes a long time for maintenance issues and repairs. They deduct large amounts from security deposit for "damages" at move out. Not enough trash pickups. Always overflowing area, looks bad. Neighbor residents complain, but no fix. Requests can take more than a year to correct/fix. Corporate and complex policies aren't resident friendly. Profit is primary corporate goal, no matter how it affects residents. read more

Metropolitan Management Group - More trash area - Apartments Near Me - Reading, Pennsylvania

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I've never written a review on yelp or anywhere before, but I am writing this to warn anyone who would consider living at one of the MMG properties to avoid it like the plague. Truly horrendous when it comes to your security deposit. read more

Stay far away from this dump. these people are shady as hell and if you want a security deposit back forget it. I'm absolutely amazed they get away with this shit. they didn't fix a damn thing when we were living there, only certain people had to follow the "rules", and then to top off a miserable year of being there ( and we did ask to move early we were denied) they kept our security deposit for crap that was already there when we moved in and because we left a roll of freaking toilet paper read more

everything was ok.....be wary when you move out.....almost impossible to get a decent amount of your security deposit back.....they escalate all the move out fees involved to keep the majority of the deposit....I appealed the fees but still got screwed read more

This people are terrible.We got an apt deom them last yearand they refused to refund our security deposit for no reqson because we left the place better than we met it.I still have pictures of our move in date.They did a wishy washy painting od the bathup before we moved in and it started peeling of after dew use.We reported this to the Manager who told us to keep managing now they are holding this against us.Water drips from the bathroom from the apartment above and the mtce guy has to come to our apt severally to fix this at a point he left the cover open and never put it back now it is our problem.We moved into another apartment within the same building.This one is mice infested and mold is growing on the ceiling in the kitchen.The Manager was informed but did not even bother to come check.If you open the window the house will be filled with flies.The building needs a complete overhaul but what they do best is to blame tenants for their ineptitude so that they can hold on to your security deposit.Run away from anthing Metropolitan Management.I just want my lease to be over and be done with them.I wish i can give Zero for their review. read more

Metropolitan Management is always professional and personable. They respond quickly to issues and help resolve anything you need. Nicole in accounting is efficient and does everything with a smile. Her customer service skills are superb! read more

Move in and expect no serious progress. Moved in. Fridge with a dent. Window would not open. Carpet was promised to be replaced. Dishwasher never worked. Microwave never turned. I was still ok with living in Springwood Gardens. It was a nice community. After 3 years it really started. Roaches by the hundreds. Mice that destroyed all of my packed away items (in plastic bins). I complained, begged for help. I had a nest of rodents that made a home in my apartment. They chewed a total of 9 holes in walls. MMG put steel wool in holes and put poison out without considering I had a dog that could eat the poison. I was suddenly told my lease wasn't going to be renewed and had 10 days to find a place to move. Now they are trying to charge $ 4000 for repairs. I am dumbfounded and I have no means to fight this big company. They are a disgrace read more

Worst company to deal with. People are evicted because they speak their mind. Been here for 4 years. Never had an issue until last year. Rats, Roaches, mice, mold..... Rent has gone up and Maintenance has gone down. It has become a a hot mess. I have not seen a new lease because I have shown the damage of ROACHES, RODENTS AND JUST DISGUSTING LIVING CONDITIONS read more

Internal management fat-fingered our forwarding address and mailed out our return deposit. Instead of mailing us a new check they wanted a 30$ payment for a stop check fee. When we refused and showed them proof we gave them the correct address after noticing the mistake beforehand and they confirmed they made the change in the system they ghosted us. Would not pick up their phone, we left voicemails, they stopped responding to emails. For THREE weeks we could not get a hold of them. Had to drive an hour to their office where there secretary would not provide any additional information of a POC or get anyone who could answer a question. Eventually she just refused to talk and ignored us at the door. We had to keep ringing the buzzer until an Executive came out. Pretty sure her name is Kara Milbut. Although I can say we are financially fine and this return deposit isn't hurting us one but, I feel for those who may truly depend on there's and have to go similar experiences. read more

I recently lived at 701Reading Ave, West Reading (The Lofts). We were one of the first to move in. Our apartment was beautiful, however, the "high end appliances we were promised were very middle of the road. Construction was ongoing, the windows and walls leaked, there were noxious odors. We soldered on for three years, chalking up the issues to a good effort to save historic buildings (plus the location is West Reading is fabulous). We endeavored to be good tenants - they were lousy managers. The property was not kept clean, they ignored obvious issues (like wet dry wall), they passed the buck when confronted with problems. Before we left we asked management to look at the apartment. They said that it was an easy flip, practically no work. When we moved out, we hired a professional cleaner to come in. In spite of our efforts. they kept over $1300 of our security deposit, citing cleaning, painting, and damage. While I agree that there were minor repairs needed, it is nowhere in line with these charges ($900 for painting would do the entire apartment, not touch up). Through social media, I have learned that this is standard practice for this management company (Metropolitan Management). A few people have used their lawyers to retrieve their funds (signing non-disclosures in the process), but most just throw their hands up. Metropolitan is a very large group with a reputation for fraudulent activity (The Delaware AG brought charges against them; their owner has served prison time for fraud https://mzielinski7.wordpress.com/2006/04/14/talk-about-major-gas-pains/ .) This leopard has not changed its spots read more

I lived at Berkshire Gardens (managed by Metropolitan Management Group) for 2 years and I cannot in good conscience recommend it to anyone. If you want to be neglected, ignored and charged for cleaning your apartment even when you leave it spotless, come on in! There was little to effort to communicate with me as a paying tenant. I had several major maintenance issues that came up during my time at Berkshire Gardens and they were rarely resolved in a timely fashion. I still have e-mails and notes of the times I contacted staff to request a resolution to my issues. I had a mouse infestation in my apartment caused by the squalid living of others and it took them 1 YEAR AND 59 DAYS to fix the holes where the mice were coming in. During that time, managers did not respond to my requests for maintenance work and I was always told that they were working on more pressing issues in other apartments. If mice in your apartment isn't a pressing issue...I'm not really sure what is. Therefore, even though my situation was bad, it sounds like a lot of other apartments here were much worse. I cannot stress this enough. Do not rent here. They will take all of your security deposit. My two years was a nightmare and there are so many better places to rent. I have attached photos of the mice found in my apartment as well as the overflowing garbage cans and broken step that was located in the stairwell of the apartment building. Enjoy! read more

safety issues/ unannounced entry into unit/surprise charges: Our apartment was located in one of the most beautiful neighborhoods in the state. Fire devastated several units in our complex. If you believe the tenant whose unit was destroyed, she had been trying to have repairs performed on exposed wires in her utility closet repaired for months. Squirrels were alleged to have entered her utility closet and eaten some of the wires. We know that squirrels camp out in our own utility closet and they ate or destroyed insulation and other items in there. Even giving the landlord the benefit of the doubt about the fire, they never perform repairs, and the lease terms are unconscionable. For example: Unannounced entry: Although paragraph 18 of the lease states the landlord will attempt to give 24 hour notice of entry into the premises, that has never been honored. Usually they just enter after knocking on the front door. Surprise charges: Your rent will go up after you move in. Ours increased by about $40. per month the second year. We also found out there is an $10.75. "customer charge" if you pay your rent by direct deposit, and a $100. administrative charge just because you signed the lease in the first place. Per clause 4D, you pay another $100. "administrative charge" when you move out! Unfair lease terms: This is one of the worse documents you will ever sign. If you are a day or two late on your rent, the fee is $50. per day as per paragraph 3 of your lease. You may not find a higher penalty rate on any contract in the state. Next, the landlord can end the lease for any reason whatsoever, even if you pay your rent on time, and adhere to every condition of the lease. Check paragraph 25. Per paragraph 22, landlord is not required to make any repairs, except at their option or required by law. That is why others post about problems with repairs. If you check your lease addendum, you see that you are also responsible for part of the total water/sewer bill of the entire premises, even though you have no control over it. Then you pay an additional amount for your own water and sewer services. Plus, you guessed it. you pay a "setup fee" and a "service fee" for each bill that is mailed to you! The same applies to heating services... per the lease addendum, you pay for some of the landlord's cost whether or not you use the heat. Also, if you or anyone is injured on the premises as a result of the landlord's negligence, per paragraph 21 of your lease, such as a fire in your utility room, you not only agree to hold landlord harmless, but you also agree to pick up the landlord's legal tab unless you can satisfy some very difficult legal hurdles. And even if you do, your claims are strictly limited. There is a nice playground on the premises, but if you look at Paragraph 19 of the lease, you have no right to use it. You may only use your apartment and the parking space. There are never enough trash bins, even though each apartment is limited to two trash bags per week in Paragraph 36 of the lease. Don't complain, however, or you may be responsible for an additional assessment for trash services per paragraph 37 b of the lease. Safety issues? Check the video from the February 2018 fire where a tenant explains that she had been trying to have repairs performed for weeks before the fire destroyed her property... https://youtu.be/8M96G2HJwE4 read more

I can write a book with this review absolutely horrible property management company. Never rent from Berkshire garden apartments and if you do stray away from 1532 Allegheny Ave Apt G4. This company is a joke and when you need to contact corporate they call you from a blocked number so you aren't able to call them back. My apartment had problems on top of problems. I was more than understanding every time there was an issue. I paid my rent on time even when me and my sister weren't able to live in our apartment for SEVEN days due to our kitchen sink and bathtub being stopped up and they had to dig up our floor exposing my apartment to the outside elements. They are money hungry. They do not allow you to try to work with them. Once you say you're leaving or you're not paying your rent anymore. They instantly say we're taking on fees from the court when you are very communicative with your Property Manager and you let her know that you will not be paying your last night because your bathroom has a bunch of mold on the ceiling that you told her months prior and it has not made you sick and your dog and your sister has to move out of the apartment with her preemie baby because it is unsafe. I would never live there ever again if I could report them to that which I probably will. I'm attaching photos. If you need to contact me, let me know and I will continue to tell you about that horrible apartment in that building that is infested with roaches, and Property Manager even stated that she has roaches in her office, so you tell me how does that make sense in that building. Again if you have questions please reach out to me I will be posting more pictures with videos. read more

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Langhorne location. This company believes in the "bait and switch" tactic in leasing apartments. Their website shows a sample that does not exist. The link the manager sent me was not what I had agreed upon. Because of "covid" they said I couldn't see the property. After agreeing to the lease then I get a second link to the apartment I was getting. It looks nothing like what was originally depicted and of course they now have my $500 deposit. I called to complain and cancel and they're " manager" Stacey is trying to tell me they are exactly the same. They are refusing to refund because it says non-refundable. It does no t however say " this video isn't what you rented" She then back tracked and said the floor plans are similar. They have one star for a reason. DO NOT LEASE OR RENT HERE! What a scam this place is. You can look forward to hundreds of these posts until I get my money back. read more

Absolutely horrible, really such a shame that they control majority of the complexes in the area. Overpriced, understaffed (takes forever to get things taken care of), and doesn't believe in customer service. They'll always screw you over when you leave too, don't expect your security deposit back. read more

I lived at the Reserve Spring Point for one year, I was pleased at first. Once Mandy left the property and management went to hell. The grounds looked like something you would see at an abandoned property. When I moved out I had no one that did a final walk through with me, so not shore if the photos had even been taken at my property. I had a $1130.00 deposit and received $98.00 back. The management said that there was stains on carpet even though I had them shampooed. I took pictures when I moved in of the said stains and sent to the office and I was charged the fee. Also the drip pans under the burners had been replaced by me when I moved in. When I left I put there drip pans back in and was charged $40.00 fir those. The cleaning pictures that they sent me had shown a couple cob webs and a couple places on the refrigerator that I missed and was charged $178.00 for cleaning. Then 345.00 for painting and very minimal nail holes in the wall. This place is a joke but karma is a bitch. The office manager is probably the worst I've ever had to deal with. She stets on her fat ass and does nothing. Renters be wear. read more

My fiance and I lived at MMG's Wyomissing Garden Apartments complex for a little over two years and I can sincerely say that they were two of the worst years of living I have endured. When we moved in, the apartment we were given was absolutely filthy. There was mold in the bathroom and shower, food still inside the refrigerator and it was clear that the place had not been "professionally cleaned" as had been stated. Our neighbors across from us and above us were recreational marijuana users and dealers which meant that our apartment often smelled like marijuana at 2 or 3 in the morning. Due to this and other incidents, such as my car being hit by a neighbor high on synthetic drugs and my boyfriend's car getting broken into, the police were called to our residence multiple times throughout our years here. No maintenance claim was ever taken care of in a timely manner. Last year, we were without heat until the end of October when temps dipped down below 35 degrees. Then our heat was blasted so it was 85 degrees in our apartment and since we had no control over the heat, they just decided to turn it off prematurely instead of fixing their "automatic thermostat" the property manager claimed we had. Our kitchen sink consistently leaked and their way of fixing that was caulk and duct tape, which obviously did not work. At one point the string in our ceiling fan got stuck to it was impossible to have the fan running when the light was on and vice versa. A maintenance worker came in, tried to fix it and told us he would be unable to. We asked him to just disconnect the lights as it was nearing the beginning of May and we would need to access the fan for the hot bedroom. The maintenance worker agreed and said the fan would be in by Tuesday... about a week. After calling the office upwards of 10 times we finally got our new ceiling fan...8 weeks later. Towards the end of our lease, our toilet began leaking small amounts of water from the bottom and a maintenance worker told my fiance not to worry about it as we would soon be gone from the property. You are also not able to access your work orders, so it is impossible to know if they are actually put in! Speaking of the property manager...I believe that we must have had at least 4 or 5 within our two-year stay and there was no documentation or communication between any of them. This caused us to be served with a notice threatening eviction if we didn't repay our pet deposit which was illegally used to cover a screw up in their autopay system. We have recorded the original property manager stating that there was no balance on our account after the autopay system error, but yet we were somehow responsible for this money that disappeared. None of the property managers could return calls in a timely manner. We would have to call 3-5 times within 2 weeks to get calls back and that often times required a phone call on our behalf to the corporate offices. When we attempted to move out, companies that were trying to get in touch with the property manager on multiple occasions failed to receive replies. From the bottom of my heart...stay away from this place! It brings nothing but bad experiences! read more

Do not ever rent from them. They are never there and constantly changing property managers. Took 3 months to fix a leaking fridge and a week to fix our broken air conditioner. Charged us 300 dollars for a kitchen floor replacement even though the floor was damaged when we moved in and they said they were going to replace it and never did. They are absolutely terrible! read more

If I could give a rating of zero stars to this company I would, one star is too generous. My mother rented an apartment at The Reserve at Parkland beginning in mid-august 2020. Tragically she passed away in May. She didn't even get to spend a full year at the apartment complex. My husband and I moved her out, cleaned out the apartment, and returned the keys all by May 13th. The reason we rushed so much is we had a hunch that the management was going to be a problem and I was right. Back in November her apartment was flooded and completely uninhabitable for about 4 days. My 82 year old mother was so scared when water started flowing like a waterfall from her ceiling. This happened at about 2 oclock in the morning. She called maintenance and nobody answered the phone. The property manager also didn't answer so her next door neighbor calIed the fire department. I was told that the source of the flood was from an upstairs neighbor leaving her sink running so my mother wouldn't get any compensation. She was only offered two cleaning services for the inconvenience. My husband was told a completely different story from the maintenance people. They said a pipe had burst in the wall. My mom had to stay in my house for a week . If i didn't live nearby she would have had to rent a hotel and pay out of pocket because they were not willing to cover the cost . After the death of my mother and the move-out I have been trying to contact someone to get clarification as to what kind of documentation they require and when the security deposit will be returned. After many phone calls and emails I have received nothing but a bill for $115 with absolutely no explanation as to what it is for. It merely says liquidated damages( there was absolutely no damage done to this apartment other than the flood which was no fault of my mothers.) The apartment manager is completely useless and anything I ask her, her only reply is "I don't know thats not my department). I am beyond frustrated at this point. I never write reviews but this has been my honest experience and I felt compelled to share. read more

Do not move here!!! Over the weekend we had to endure an apartment that was a very dangerous unsafe 103 degrees! Have a small child or pets? They aren't safe in a locked car in the sun, right? Imagine that locked car being your apartment with windows that don't open. I contacted the property manager, currently Christina Hausman, on Tuesday 5/18/21 when the apartment was 82 degrees and the air was not working. We had a similar issue last year on 5/29/20. I called the office and she did not answer, so I left a voicemail indicating what the problem was and said that I would just come down to the office since I knew she was there. Phone records document this call and the minute in length leaving a message, but Christina states that I didn't contact her about the issue until Thursday, as it continued and nothing was fixed. On Tuesday when I went to her office, in front of her, I spoke to maintenance. She said this was a "private"conversation and not notifying her. However, again, I left a message on her voicemail. She either doesn't listen to or doesn't respond to tenant messages. Thursday afternoon she emailed and said maintenance wasn't here and would come in Friday morning to fix the issue. Friday morning she emailed and said it was fixed. Friday afternoon we came home to a 95 degree apartment. I went down to the office and said it wasn't fixed and she argued with me and said it was and also said that Thursday was the first time she heard about the problem. This is untrue, as I called on Tuesday. Thursday was when I called, emailed and put in an official maintenance request. She called maintenance in front of me and downplayed the issue by giving him a lower temperature (85 and 80) than what I had told her (86). Maintenance came and said it was actually 95 degrees and that the defroster board was broken as was the thermostat. When maintenance left it was 77 degrees in the apartment. On Saturday we left for the day. When we returned to our apartment Saturday at 6:28, our apartment was a dangerous 103 degrees. We have 2 cats. This puts their lives, as well as ours, at risk. We called emergency maintenance. Leo came out, said he didn't know how to fix the problem, left at 7:32 PM and said that the head maintenance person or Christina Hausman would call us. That never happened. We called emergency maintenance again at 8:32 and 9:32 while we continued to watch the temperature rise. During this time I also emailed updates to Christina. Nobody returned our calls or came to fix the issue. We suffered through the night because we couldn't leave the cats. No apologies for what we went through were made. Another call was placed to emergency maintenance Sunday morning and a portable AC unit was hooked up by having the door to the balcony propped open with cardboard and tape. We were told Monday morning that someone was coming to work on it. No empathy or concern, just more rudeness. We didn't get any updates on the situation until after I contacted the corporate office today. The corporate office will not address the failure of their employees. The regional manager, Kristi Verrechio, was present in the office on 5/18/21. I've been told my complaints were forwarded to her. I have not heard from her either. They will not apologize that your pets are ill due to 103 degree temperatures and that your food has melted and belongings are being destroyed. In the lease there is a line that they can do or not do whatever they want (I'm paraphrasing) and you can take no action against them. Therefore we cannot be compensated for our unlivable conditions. They didn't offer to put us in a hotel or anything. The cardboard/tape contraption is still hooked up while they "monitor" the situation. It's now 62 degrees outside so of course it is cooler in here. The situation needed to be monitored when it was 103 degrees and she wasn't responding at all. No response to almost 10 emails. Is this where you would want to live?!? read more

1st off, completely rip you off on security deposit so don't expect much back. Still WAITING for my security deposit....argued back and forth with them for months now because they wouldn't take my ex's name off of the check (he was legally evicted from the apartment and was no longer legally on the lease). Then they finally agreed to take his name off the check and I still have not received my security deposit check. This issue began October 2020, agreed to have just my name on the check November 23, 2020. My lease ended October 1st, 2020. I have never received my check at the address I provided and I have emailed multiple times asking for the whereabouts and still have not received a reply, though their automatic response states they must answer within 10 business days, I sent my first email Dec. 18, 2020 and still have not heard a peep. Don't even try to go to their office, they will tell you there's no one to talk to and you MUST send an email to resolve your issue. I have now gotten a lawyer to get my money back... read more

Oak Meadows has been the worst rental experience ever! I'm continually harassed by my neighbor to the point physical safety if a concern. It does appear racially motivated and took over a year for management to talk with him despite police involvement. The appliances are low end for the cost of renting and rarely work providing more of an inconvenience. I'm sure I won't get a security deposit back as it has taken me just about 4 months and the need for a regional supervisor for a dryer! I also have to tape a bowl over the smoke detector because it is installed above the stove rendering cooking a never ending nuisance because I have to have one person stand vigil to turn it off every time!!! The dryer has burned $100s worth of clothing when it did work and now they continue to reset it and say it works, I do laundry and then it sits wet for days becoming moldy because it turns off and I can't get it to the laundromat. I've seen slum lord and low income housing that has better attention to service and amenities than this. I cannot in good conscience recommend this place to anyone. read more

As of 08.18.20, they still refuse to pay back my money. They hired a lawyer to appeal after I won the small claims court in 2019 and refused to pay the amount that I won at small claims court. Their lawyer is from GEORGEADIS || SETLEY in case anyone is planning to hire a lawyer from there against Metropolitan Management Group for false rental ads and refusing to return the money. I wish I could give this place a 0. I was told I was going to get an apartment with 2 parking spots just like the model apartment and private entrances from Property Manager Alex Geiger. The day of move-in date, I did not move in because I did not get the amenities that I paid for. They refused to give me back my security deposits and all my money for false rental ads. I'm currently going to court against them. If you are going to actually rent this place, definitely check out your actual apartment, not just the model apartment because you may not get any parking spots from your back buildings and private entrances just the back entrance is the private entrance. Also don't forget to check the laundry facilities. Apparently the property manager didn't show me the laundry facilities. Avoid renting Apartment 7C if you want parking since there is none in the back of building. Also, check the place at night so you can see how the apartment surrounding is. You have to carry your stuff more than you should to this apartment. Shame on Metropolitan Management Group and shame on Wyomissing Gardens Property Manager Alex Greiger! JUST FYI: They are known delete or hide negative reviews on Google. read more

The homes at Townhomes at Spring Valley are contaminated with mold. They refuse to clean up the property. I lived at 2145 Bldg A Elder Street. They then tried to move me to another unit with similar damage. I put rent in escrow and asked in writing to be released from the lease. Kim Narcelli and a Tim guy from corporate came to my home and asked me what I want out and I said out of this home. They ended up suing me in court and Judge Patton sided with me. They then took the court fees from my security deposit and I have a default judgement against them for those too. This place does not upkeep their properties. They do not care about their tenants, they are thieves, all they want you to pay your bills in full on time and do not pay their. The property also has a mice and ant problem. I paid out of pocket for an exterminator and because the door was too small for the frame it still did not stop the mice from entering. read more

The potential of the Lofts at Narrow property in West Reading is wonderful-the reality is below sub-par. We were one of the first tenants to move in. We were so excited to move into such a fabulous concept in our own Berks County. Spoiler alert - the living experience here is the worst EVER. When we signed our lease we were told: there will be a fenced in dog park, 3 entertainment decks on the front of the building for reseident use, rooftop entertainment area with pool, grills, and furniture. We were also "sold" on the high end finishes and luxury. The management of this property is horrible! Elevator (singular) for 90 plus units - is ridiculously slow when it works - almost every other week it's broken and no urgency is shown by management company in fixing it. Our brand new luxury unit has had 2 multi day occurrences of no air conditioning - in units with no windows!!! Broken promises and broken dreams. Unable balcony because drains down drain, no promised dog park, In unit flooring that peels. Barely luke warm water for showers. Key fobs that break more than they work. WHATEVER YOU DO - DON'T MOVE HERE! RUN AS FAR AWAY AS POSSIBLE. I WOULDNT WISH THIS AWFUL LIVING EXPERIENCE ON MY WORST ENEMY. read more

I was appalled to receive my security deposit after moving out. After spending several hours ensuring that the apartment was spotless (I was the first tenant in the unit), they decided to charge $60 for "cleaning charges," $20 to "replace burner bibs," $20 for painting and $10 for "repairing framework in bedroom." Such charges should be incorporated into the rent and should be considered normal wear and tear. In addition to this, their lease stipulates that the tenant is required to have the carpets professionally shampooed upon leaving. Having lived in several apartments, I have NEVER been required to do this before leaving. A final note about this company--our apartment complex had dozens and dozens of units with only one small recycling container for residents. Unfortunately, residents had to resort to throwing recyclable material in the giant garbage bins. After living there for a year, nothing was done about this despite bringing it up numerous times to management. read more

If you like a place that will scam you out of a security deposit check this is the place for you. They will make up things to charge you for as you leave the apartment. My roommates and I left it spotless and in better condition then we got it and still they took the entire security deposit! SCAM! Also there is no one to assist you for anything at the apartment complex for any of your needs. They are almost always unresponsive to your phone calls! Oh and to top it off if you like fire alarms going off all the time then this place is for you! Students hot box the apartments with weed till the fire department comes. This happened at least 4-5 times in a matter of 5 months. I'd stay away from this managements apartments! read more