I've dealt with KCWA over the past five years in a variety of capacities, including paying a…read morelandlord's water bill while renting a house in Coventry; paying a water bill and having a water meter repaired as a homeowner in West Warwick; and as a plumber who often called them to have water turned off and on to several houses so I could do repairs. Always, they have been very professional and provided excellent service, from the office staff to the guys working in the field. Their bills are easy to read, and when I bought my house and had to take over the water bill from the prior owner, I went to their office and was able to do the transfer smoothly. Once, there was an issue with my water meter (they couldn't get remote readings), so I had to make an appointment for a serviceman to come out and repair my meter. He was on time and made the repair quickly, and I've had no issues since then. They've been a pleasure to work with in my job, also. If I have a customer whose main water shutoff valve at the water meter doesn't work, due to old age and/or corrosion, I call KCWA to send someone out to my customer's house to shut the water off at the sidewalk, so I can then replace the main shutoff valve inside the customer's house. They come when they're scheduled, and will wait while I replace the valve inside, so they can turn the water back on right away, all in one trip, so the customer is not without water for very long. Their guys in the field were awesome and I got to know them by name, I dealt with them so often. I usually mail my water bills, but I believe you can now pay your bill online. My only complaint is that there is no convenient place to park if you go to their office on Main Street, but this complaint is minor enough that it doesn't lower my 5-star rating.

After almost 25 years of being a customer with NO issues paying, my husband is now out of a job so…read morefinances are very tight. EVERY ONE of the other companies I've called and explained our situation to were very understanding, sympathetic, and extremely helpful in working with us to come up with a plan. Never once did I feel as though I was being treated like a 2nd class citizen or someone who was taking advantage--until NOW. I really hope that the woman I spoke with this morning never has to deal with financial problems, and if she does, she comes in contact with people with a HEART!

Readers and non-readers alike need a library card…read more First, with a library card you have access to on-line books, both visual and audio. The card catalog for books is online and if your local branch does not carry a book, you can order it from another branch for local library pick-up. The Libby app allows you to borrow audio and visual books on your phone or tablet for free! Second, they also have a 'library of things'. Sewing machine, video game, roku, tools, etc., etc. Why buy when you can borrow?! Check out their website for details. Third, free classes. Learn how to use technology with age appropriate classes and workshops. Learn to knit with women from your community. Lots of hands on classes for kids to seniors to homeschoolers. Fourth, game nignts. Play Jack Box games or board games or cards with others. Bring your own or use theirs. Fifth, evening speaker events. Local authors, historians and experts in a number of fields. All for free. Sixth, walking group. Once a week meet up with others and take a stroll along the bike path. Meet new neighbors, enjoy fresh morning air, move your body. This is a gentle stroll. No power walkers in this group so get out and socialize a bit. Seven, passes. Libraries help you save money by offering discounted or free passes to things you want to do. Eight food pantry. This is a small selection provided by library patrons. When clearing out grandma's home, don't throw those canned goods away, donate them to the library like we did. Be a hero, donate to your community, or if you are in need, just ask. Nine, shop. This library has a small shop of items for sale that support library services. Think of them when you need a little gift, or just stop in to support them. Ten, donations. If you are a big reader, the library happily takes donations of new titles. Make some room on your book case and share your beloved stories with your neighbors. When you get your library card sign up for their newsletter for a list of monthly events scheduled. Check out the website for discounts and passes and their library of books and things. Plenty of parking with permitted spots by the door. Automatic doors at the entrance. Kids section on ground floor. Public restroom. Elevator to upper level. Lovely humans. Go make use of your public library!

I am challenging myself to visit all public libraries in the state of Rhode Island this year. This…read morewas the seventh one I visited. My friend and I came about 3 hours before closing, and left about 2 hours later. There was not much on the first floor (besides the cutest little shopping cart for kids and the bathroom) so we went upstairs. The employee there was really helpful and told us a little bit more about the library since it was our first time. We noticed they had little Knick knacks they were selling from a club they have so I got something as a memory. In addition, they had a map where you can color in countries you've been to - they change up this activity every month. We sat in a sound proof little booth, where you can adjust the lighting. As we were leaving, the employee showed us their craft room and they have lots of materials and machines so if you've ever feeling creative but don't have the resources definitely check them out. They have lots of parking and a good selection of books.

I lived in the Royal Mills for the 2015 year and there are plenty of pros and cons to it…read more Pros: Beautiful apartments and place to show off to your friends and family. Not everyone will ever get to experience living in a place right on the Pawtuxet River or the "mill" lifestyle. My apartment was on the smaller size (one bed, one bath 900 square foot apartment). With my rent included heat (electric) and water. Additionally, each unit comes with your own washer and dryer which is a huge plus for me. I was lucky enough to have an apartment with a view of the river and patio area. You have the option of a parking space outside or in the heated garage. I chose the garage. The management was pretty much always there when you needed them for something along with maintenance that was usually just a phone call away for most situations. The apartments are animal friendly so you could call that a pro or con depending if you like animals. Cons: The walk from the garage for me took about 5 minutes which wasn't typically awful unless you had a lot of stuff to carry or groceries. I would suggest a hand truck. Another issue was the walls. They are almost paper thin and if you have a noisy neighbor (which I did) can really affect you. I did however complain after multiple attempts to resolve the issue with the neighbor myself. Management did make contact and spoke with the neighbor but it was extremely annoying dealing with the lack of privacy. On top of that neighbor I also had another neighbor on the other side of my apartment that loved to smoke marijuana. If you're like me, I can't stand it or the smell so that was annoying as well. Another issue going back to the garage, would have to be the parking situation inside. If you have two vehicles it is a constant car switching system. You and your spouse (or roommate) will always have to switch cars up and down. You also have to learn how to park on the lift or you're going to be stuck paying for some damage due to the confined space. Overall, Royal Mills was genuinely a good experience for my girlfriend and I. It was my first apartment before purchasing my own home and I can say it was a nice place to live and an experience to look back on and say "I did that". Management also was very helpful letting me end my lease early and renting out the apartment prior to me even leaving. It gave me the opportunity to get my security deposit back and was a very big plus for me. The management there will usually always go above and beyond for you. Happy living!

Where do I begin - MOVING IS STRESSFUL ENOUGH....Recently I applied for a 2bedroom 2bath apartment…read moreat the royal mills. I submitted my application along with the required documents & the deposit amount ($1350) to hold the apartment. I also offered to pay 6months in advanced at signing as well as a co-sign- After about two days I had not heard from the property manager mike so I called the leasing office and requested information on my application. I was told mike would give me a call back to let me know if I have been approved or not. I never received a call. So I called again the previous day and requested status of application . I was told he would call me back to let me know ,and again I never received a call. So the next day(June 15) I drove to royal mills hoping to see mike and ask him in person ,he was not in the office and I was told he would give me a call. This is now 2 weeks after I had submitted my application with the hope of moving for July 1st. (Mind you) the apartment I applied for was vacant ,I was told on June 7th that I couldn't not move for July 1st because of a needed paint job and was given a move in date for July 16th . IT TAKES 3 DAYS FOR PAINT TO DRY NOT ONE MONTH. My application was never processed and I was not denied or approved. Please keep in mind that the application process here takes 3-4 weeks , not 3-4 days as advertised. I DO NOT RECOMMEND IF YOU ARE LOOKING TO MOVE WITHIN 30 DAYS I'm completely Appalled by the unprofessionalism at this establishment,I couldn't imagine moving forward with such nonsense. IV HAD it at this point so I called to see about picking up my check for $1350, the answering service told me that It would be all set for me to grab. So at 11:45 am I drove to royal mills to get my security deposit back and there was no One in the office. Not only am I let down, now I'm angered that I drove 30min out of the way for nothing. I arrived the next day to pick up not one check but two ($1350) ($35) . I know my application was never processed because they returned my check for ($35application fee) as well...Someone needs to get fired because CLEARY there is a bad communication problem with this establishment. It's Lucky that they don't have a corporate number on the website because I'd be taking it up with them ,instead of yelp. Good luck

I'm a business owner in Cranston and called to have oil delivered to my location and the lady that…read moreanswered the phone is got to be the most miserable person on the earth she was very very rude and hung up on me before I could respond. This business literally suck don't waste your time. I'd rather pay more for oil than give this business my money. If that lady worked for my business I would personally walk her ass off my property. If I could of gave them a 0 I would have trust that.

If I could give them zero stars I would. Do not use Micheletti Oil, please spare yourselves and…read morecontact a decent company that appreciates its long term customers! The woman they have answering the phone who I believe is a relative of theirs is so rude. I put up with her rudeness for 10 years and now I deeply regret it. Today I called to order oil and some man in the background who I believe was the owner was saying I was "using" them because I haven't ordered oil since April. The miserable old woman who answers the phone there kept repeating "we don't operate like that" and other stuff that made zero sense to me every time I tried to get a word in to say I now have an electric mini split and use oil as a secondary source of heat and that is why I haven't ordered oil since April. She talked over me the entire time I was on the phone. Talking about other companies and servicing, I have no idea what she was talking about, maybe she is going senile. She refused to place an order of oil for me and told me to try to call elsewhere but good luck, Good luck? WTF. I did a google search called Vaughn Oil, and in five minutes scheduled an oil delivery. Shout out to Vaughn oil company! Give them a call! Excellent customer service from them, the woman who answered the phone to take my order at Vaughn was so nice to me and courteous and professional, what a breath of fresh air after putting up with the nasty woman at Micheletti for 10 years, the representative at Vaughn put me down as having oil as a secondary source of heat, took my credit card info and a delivery of oil is coming to my house tomorrow which was a NO BRAINER. Imagine that Micheletti Oil, seems they could not comprehend something so simple. Micheletti Oil company is run by incompetent bad businessmen with an ignorant, nasty, unprofessional woman answering the phone to take your order. I guess they hate their customers. What a bizarre way to run a business! Give your money to another oil company please, one that will treat you with simple common courtesy and appreciates your business. The only thing that was good about Micheletti is they are close to my home and would deliver small orders of oil for me to fit within my budget at the time. But you can get that elsewhere as well without dealing with nastiness and disrespect. I have always kept a zero balance with this company and was a customer for 10 years and was treated so disrespectfully this morning. Also, as a side note the owner sent his son to my home years ago to repair my boiler and the son told his father my ex-husband was rude to him, WAH!!!, which I had NOTHING to do with and I wasn't there to even witness this, so I don't even know if it was true. I had to apologize and answer for that for about a year whenever I spoke to the owner. Very bad businessmen, stay clear of them!

Arrived at the office of Empowermernt project to be greeted by Anya and her partner Lena, they both…read morecould not have been any more polite or professional. Very impressed by the presentation and the scope of professional services provided, this is by no means just a resume writing service. Having utilized professional service organizations previously, this was far and away the most impressive first meeting I've encountered. They took the time to listen and ask questions regarding my career goals, very refreshing. The attention to detail and thoroughness displayed was second to none. The end result was a completely up to date resume, cover letter, and LinkedIn profile. The exposure which I have received in the short period of time since completion is invaluable. Undoubtedly, I will be utilizing their suite of services again in the very near future Whether you are a busy career professional or a recent college grad I would highly recommend their services.

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

It's a state facility but I will say it's come a long way…read more Here with a successful road test driver to get his license. It's clean but worn in the seating area but it's clean. Spotless actually. People are professional. The key to any successful trip to the DMV? Read the checklists and be prepared with all the required paperwork. Will you wait? Absolutely. But save your sanity and your time by getting everything ready days in advance because there might be a few things that you need to prep (do you have to find your original birth certificate? Notary perhaps?) Positive experience here if you come with the expectation that it will take a couple hours and you have your stuff.

We had an excellent experience with Rosales Gutters. It was super easy to book a service. We…read morerequested a quote and were contacted same day for an estimate and scheduling. Miguel came to the house to clean the gutters and did a fantastic job. I especially appreciate the before and after pics of the gutters. The invoice was a snap to pay and we got a first time customer discount. Also shout out to whoever built their website - it's really well designed, mobile friendly, and so easy to navigate. We will definitely be booking more services soon!

From the owner: Looking for expert gutter cleaning and maintenance in Rhode…read moreIsland? At Rosales Gutters, we provide top-rated, reliable gutter services tailored to protect your home. From routine cleanings to repairs and installation, we are committed to delivering high-quality work with exceptional customer service. Our team is known for professionalism, attention to detail, and helping homeowners maintain the longevity of their property. With years of experience and a reputation for excellence, we’ve become the go-to gutter specialists in Rhode Island. Trust Rosales Gutters to keep your gutters working smoothly year-round!

I had 100 gallons delivered to me 12/12/25 I call in 12/15/2025 to pay the $386.39 in the morning…read morethey take the money right away. Later in the afternoon around 4pm they charge my credit card the same amount. I speak with them they tell me it take 5-10 business days then today they say 24-48 hrs which to believe I don't know. I spoke with a Leslie and she was horrible with her customer service and giving me a attitude like I did something wrong. Never again to think I been a customer of theirs for 3 years and I'm charged twice and deal with horrible customer service Vaughn oil company are thief's.

For 2 weeks, oil burner was not working properly at all. Called the office twice, had 2 technicians…read morecome out who stated there was just nothing wrong with the burner. Burner finally failed completely today while it was cold and snowing. Called for service: I was "59th" in the queue = NEVER had this sort of failure before, in service, but absolutely will have to search for a new provider, after 28 years with Vaughn. So far been on the queue 1 hour, now at "47". emc