I am not a fan of publicly bashing anyone, but multiple people have told me I would be doing a…read moredisservice to the community if I did not write my review because I could not make up the multiple events of terrible experience after experience. So here it goes. One star is too much.
Lisa ignored me a couple weeks before closing, then once her commission check was in hand, she was completely MIA. No response to emails, call or texts.
I was scheduled to close escrow on the 1st, she insisted it would happen, then when it came time to it, she said 'nope, didn't happen'. I asked her to submit a notice to perform so we could close on the 1st, and she said she would not. Went against my wishes as a buyer, and against my best interests. I asked her to ask for monetary damages since we had to move out on the 1st, she said 'no, they probably will not agree to it', without even asking their agent of the sellers.
Since the closing got pushed back to the 5th of July, we had to rearrange our holiday and moving plans, and Lisa had scheduled our final walk-through on the 4th of July. She then told me that she already had plans to go on vacation to Palm Springs, and told me to do the walk-through with the SELLERS agent, she did not offer any representation on her end. Side note, the sellers were present for the walk through, verbally assaulted my inspector and kicked us off the property. I was not comfortable having their agent (who did not do anything to calm down the prior situation) represent me, as his best interest is the sellers, not mine. Lisa didn't care, and said she "wasn't going to change around her holiday plans for this", even though she could have had the sellers close on contract date of the 1st. She acted as though she didn't care, and that my $670k house was pennies to her.
So, I did the walk-through without Lisa there, with sellers agent. Of course, what I had expected to happen, happened. The property was not in the same condition. Since it was the 4th of July, and Lisa was in Palm Springs on vacation, Lisa was again, unreachable, unresponsive and MIA. Unreachable at the final stretch of closing. Did not answer a phone call, or texts. Since she was unreachable, I had frantically called her broker, asked him what steps I can do at this point, he would only respond 'you need to seek legal council'. Great, no help. I was instructed my someone at her office to wire final funds and close and that their agent stated the sellers had verbally agreed on behalf of the sellers to fix the issues after closing. She said this was enough.
Fast forward to after closing. Shocker! Lisa, again, unresponsive! I had to reach out to the sellers agent to get an answer to when the issues would be fixed, and shocker, nothing is fixed. Everyone has their money, and nothing to be fixed. I called her broker, same blanket response 'you need to seek legal council'. From Lisa, 'I hope you are able to move on and enjoy your home'. Other than that, nothing. She was gone. Lisa was and still is non-responsive in helping track down the money or in helping with getting the damages fixed. She got paid, and is gone.
Her broker, Robert Schantz with Keller Williams of Coronado was just as bad. His response to my emails is 'we are no longer involved' and to 'contact legal support'. Great to know that a commission check of $20k isn't enough for them to help in the final hour. I would not recommend Lisa or her broker to anyone.
I lived in Golden Hill, and I'm sure if you do too, you see her face everywhere. Her advertising strategy is good, but don't let that fool you like I did. I learned the hard way that good advertising doesn't make a decent agent. She will cost you more in the long run. This is my third home purchase, so I am not a novice, and this is by far the worst buying experience because of my representation. It's a shame that real estate professionals can get away with acting like this. Not submitting a notice to perform when requested is bad, but then to ignore the situation all together is worse.
Lastly, it is now weeks later. My blood boiling has settled and I have decided to not yelp.....until now...She sends out email blasts and physical mail to advertising homes she has been the agent for. I noticed my home was in one of the emails end of June as 'in escrow'. I asked her to please not advertise my home, as I did not think it was appropriate given her lack of professionalism and lack of responsiveness with me as the buyer. Yesterday, I checked my snail-mailbox, and apparently my home was THE COVER of her advertising booklet as "Lisa sold!". Then the inside a page about my home, and 'featured property'. She was MIA during most of the experience. Then to mail me her booklet, with my house on the COVER, after I asked her to please not. Slap in the face. Not only is she unresponsive, unprofessional, she is also rude and lacks respect or common courtesy. Beware.
