My fiancé almost this company to book a shuttle for his bachelor party in KY. After he was quoted for a price and the contract was signed, the company attempted to raise the price by over 20%, banking on the fact that his bachelor party was coming up. Their excuse was that they "just realized" that the cost in KY was significantly more expensive. He ended up using a different services to avoid working with an exploitative company- who knows what charges they would have tacked on? In our mind, it is worth working with honest people you can trust to deliver the services promised, even at a slightly higher cost. read more

We had a very pleasant experience with Metropolitan Shuttle for a school event we did between NYC and NJ. Isaac was helpful, responsive, and the prices were reasonable. The driver wasn't the nicest guy but their customer service was overall good. They were on time, and a very good price considering they had to go between NY and NJ. read more

The customer service was pretty bad. Had to call more than a few times after making initial contact. Anyways, they finally got back to us and we got our trip booked. They said they would get back to us the week of the trip to make confirmation. They did not. We called them the day before we were expected to leave and then eventually they got back with confirmation. We made it to our destination on time as expected. Bus driver was great. All was good. The bus home however was not ready when we needed them to be. We waited in the Toronto airport with 34 students playing phone tag trying to get in touch with anybody that could help provide the service that we paid for. This process was a nightmare as we had to make about 10 calls. After 90 minutes we were told the driver was there the whole time waiting for us.... unbelievably frustrating that the simple solution of calling the driver wasn't the first thing they did. Overall, the customer service was bad. And half the trip we did not get what we paid for. Only reason they get a second star was that this company cost about $700 less than the next closest option. read more

Metropolitan Shuttle has now cemented its position in my Hall of Shame for service companies (only next to "Two Men and a Truck" whose drivers allowed a truck to roll down a hill and kill a young man only days before his 13th birthday.) The driver showed up and smelled nothing short of the better half of a mini bar. His stench was nearly unbearable. During the trip we had to pull over FOR HIM to use the restroom - I am fairly certain he was vomiting. When we stopped to let the group of Cub Scouts eat the lunches that the Troop Mothers had packed, we discovered we were short 3 bags. We returned to the bus and I discovered discarded sandwich bags that matched the number we were missing - coincidence? I think not. My wife had also complained of him staring strangely at her and "accidentally" brushing her breasts when she got on the bus. I will not, nor should you, ever use this company or allow anyone you even mildly care about to use this company. read more

This was my first time planning a big trip with 27 graduate students from Houston to travel to Washington DC. I googled a few transportation companies to begin my research but Metropolitan Shuttle stood out because of their great service with general information. The drivers are courteous, professional, very kind and patient, and very informative of the surrounding area. The sales person I worked with is also very patient and swift to response with my many questions and multiple trip changes and requests. I will definitely use their company again and recommend to other faculty when they travel with large groups to the DC area. read more

If I could give this shuttle service less stars I would. They left my fraternity in the rain to wait for 45min while the driver smoked a cigarette. They couldn't find out venue and pulled over on the highway to wait for us to direct them there. professional drivers don't exist in this company. We will never use this company again. read more

I was completely in a bind and Alina Ramsey at Metropolitan Shuttle was able to arrange a coach for a company event during a very busy time (TPC). She got back to me quickly and handled all my concerns. Thank you for great customer service! read more

Our company had an outing that included several stops. Tyler Harmon of Metropolitan Shuttles was very helpful with setting up our bus, even when we had to make last minute changes to the bus size and stops. We will use them again. read more

Extremely disappointed to say the least. Was told we'd receive a 55 seater "deluxe motor coach" for our 8 hour trip but instead a 40 seater, recommissioned school bus picked us up. The bathroom was broken which was a huge issue for someone on board with a medical condition, storage was limited which caused passengers to have to hold bags on their laps, and we were told none of this beforehand. Working to get money back now but management has been very difficult to work with. Stay away if you can. There are many other bus companies out there, and this is not a company you want to work with. read more

Worst experience ever. They sent the most inexperienced driver who could not get us to our destination and they promised my money back and never followed through. I would hesitate before using this shady company. Such a disappointment for all 30 of our employees. read more

The representative that took care of me was responsive and very organized. I was impressed with their quick turn around on quotes and how they were able to help me organize a large group 3 day event. I get the impression that they are more like brokers. While they are from MD, I used them for Michigan events. One slight snag, one of my passengers never got his ride. He called the dispatch number and no one ever picked up. The company Metropolitan hired in Michigan never contacted me when the passenger went missing because they were not given my number as an emergency contact. They also had the wrong number for the passenger. They did not acknowledge the mistake and partly blamed me because the passenger should have contacted all the numbers provided. Very poor excuse. Regardless......this was a learning experience and you can't entirely rely for things to run perfectly unless you double check everything yourself. I would still use this company because they were quick and responsive and affordable. read more

DO NOT USE. Ordered a bus months in advance for a country concert... it never showed up to pick us up. To make matters worse, they refused to answer phone calls after we called them for next 2 hours after the bus never showed, and thus we were left stranded. TOTAL DISGRACE of a company. read more

AWFUL!! Metropolitan Shuttle changed our bus the day before our event and then sent a driver who did not speak a word of English. This was compounded by the fact that he got lost and then was unable to follow directions. Metro Shuttle single-handedly ruined our event as guests were not picked up at the right time and when finally dropped off, were late and in the wrong place! Absolutely terrible service, find ANY other vendor. read more

We booked Metropolitan Shuttle for our Eighth grade community trip from NYC to NOLA. This review is really to say how great our driver was. We were greeted by our driver, Desmond, who really made the experience with the shuttle incredible. Desmond went above and beyond with our group. In many ways, Desmond acted as a third staff member, helping our group of 11 student cross the street safely, made sure kids were engaging in the activity and happy, and took part in many of our activities and traditional ceremonies that we planned. We were so lucky to have Desmond with us. I will caution that this company is not locally based in New Orleans, so when we had issues with the AC being broken we had to wait a little while for the new bus to come from an hour away. Otherwise, it was terrific dealing with this company, and we thank Jeremiah and Elena for their help! We will be back next year and can't wait to see them all, and have Desmond join us again! read more

As of right now, the bus is 1.5 hours late and counting. We have about 25 kids who were so excited to go to Great America, and now it looks like we've been had. I would NOT recommend this so-called company. The company didn't even call. We had to call them, and the representatives kept saying they would call us back but didn't. If you want dependable, professional service, RUNNN away from this company!!!! read more

My daughter attended an event in Detroit where Metropolitan was contracted to provide the shuttle service from Ann Arbor to Detroit. She inadvertently left her new winter coat on the bus with her house key in the pocket. She had the bus number (3), driver name (Tonya), date, time, pick up and drop off addresses, and exact seat on the bus where she left her coat. She tried calling the bus company repeatedly and was not able to get a reply so I told her I would try. I left several voicemails, sent an email, and called numerous times before I finally received a return call from "Deborah" who told me her coat was "gone." No, um sorry, her coat is not "gone" - her coat was stolen by an employee of Metropolitan. I would strongly discourage anybody from using this business. read more

I booked this trip with Scott Mitchell and kept my part of the contract at 100%. Sub-contacted bus driver was great. After retuning the bus clean and tidy, the deposit was to be returned via mail. I have not yet to this day received my deposit. I have contacted this Scott Mitchell on several attempts, emails and have been given nothing but excuse after excuse. Jackie who is his manager was supposed to have mailed it a month prior to our conversation. Last update was they had to switch banks and that was a delay. They both assured me that it would be to my home over a week ago. Today, they Fed Ex the money with no tracking number. When I sent a wire transfer as agree and over paid for amenities that they did not provide. I did not complain! I did not ask for my money back or any of that. They did not keep their part of the contacted agreement . I am not happy about the fact that it has been one excuse after another. Be very cautious when utilizing this company especially if your expectation is for the contact to be upheld by all parties. I still have not received a refund. read more

This company is the WORST. My daughter booked a yellow school bus to take her and 50 kids to a concert. The company took my deposit within hours of booking the reservation. The balance was due the Friday before the concert which was on the following Wednesday. I started calling our representative, Steven Parker, on Friday morning. I left multiple messages thorugh out that day and the weekend with no response. Monday morning called the company directly and was just forwarded to Steven's voice mail. Finally, my daughter called me at work crying hysterically saying, Steven call her and said the bus driver was sick and the bus was cancelled. I again called the direct company phone number and asked to speak to Steven. Finally, he answered. I asked him what was going on, he said "Things happen" and that they refunded my money. I asked him if there was any other options, possibly a charter bus at a higher charge. He was rude and condescending. I asked to speak to his manager. I believe his name was Ben. He was more apologetic. Said he would try and help me. He updated me later that Monday afternoon. Said he would call me the next day with any updates. Haven't heard from him ever again. It is now 12 days later. No refund has been credited. Dispute in process. I had to find alternate transportation for 50 kids at a personal added expense. Beyond horrible service! read more

BE CAREFUL BEFORE YOU MAKE A CONTRACT WITH THIS GUYS!!! I recently booked a trip with this guys for a religious group and can't be more displeased.. When I talk to they representative they where nice and courteous before we closed the deal but at the departure time they send me old and stinky buses and when I tried to contact customer service to make a complaint they never answer and after few tries they did but they were very rude. On our return trip the old bus they send us broke down 5 minutes after we left the place and when I contacted them they where all mad and tried to blame it on the driver , at that time we were on freezing temperatures and they just didn't care, we had to wait about 2 hours for another bus to show up I emailed me Jhonson few times about the problem but never had a response so PLEASE THING TWICE OR MORE BEFORE MAKING A CONTRACT WITH THEM read more

If you are one of the people that gave this company a bad review, PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU: https://www.bbb.org/washington-dc-eastern-pa/business-reviews/charter-bus/metro-travel-services-inc-in-wheaton-md-29000240 because this company somehow has an A+ rating, which is ludacris. Please, please file a complaint with the Better Business Bureau since this company obviously is a scam. They are listed as "Metro Travel Services, Inc." but it is the exact same address as Metropolitan Shuttle's. Such a nightmare to deal with this company. First of all, this is not a bus company, it is a charter service, so they are a middle man. They make you sign a long contract that basically removes them from any and all liability. I booked them for a day trip after my wedding, and they sent a bus driver that didn't know directions to our requested locations, a malfunctioning bus that had to be switched for a second bus, and then the second bus had an alarm going off and had fumes billowing into the cabin!! We barely made it home in this bus as it was overheating, the driver was clueless about directions, alarms were going off, we were getting headaches, claustrophobia, and suffered sore throats the next day due to all the fumes we inhaled. It was such a nightmare and this company obviously does not care about their clients. I attempted to fight the bill with the credit card company but did not get far since it was a service rendered. The company has refused to respond to me in any way, except for the sales person listening to me vent on the phone. I want my $1000 back, and it might require me going to small claims court to do so. Absolutely horrendous experience, avoid, avoid, AVOID! read more

If I could I would give zero stars. The main contact was always quick to respond in our emails when I was interested in renting a bus. Oh! but after I realized I didn't need the bus anymore I asked for my refund, my point of contact never messaged me back. I called the offices, said he would get back to me soon, and when he did it was about two weeks after. I called, email, left voicemails. It took a whole month to finally get my refund. Quick to take my money, but too slow to return my money. Very unprofessional read more

We used Metropolitan Shuttle for our wedding guests. Biggest mistake I've ever made. We paid about $1,000 for the shuttle, the bus driver showed up and asked the guests "so where are we going?" even after I had provided a detailed schedule with addresses and times to be there well before the day. The driver was driving over curbs and endangering passengers, many of which were elderly. He also made guests walk about 100 yards to the destination instead of getting as close as possible to the drop off point. The driver did not follow the schedule I had provided for that day and had to be directed to his destination by a passenger's phone, because the driver was clearly lost and had no idea where he was going. However, upon complaining afterwards, the company worked with us, apologized, and gave us a refund. They were very willing to make us happy after realizing that they were at fault. read more

UPDATE: Metropolitan Shuttle has refunded me for the poor service and reported that they have restructured their booking system to avoid incidents like this in the future. Their sales director, Ben Knowlton, was very helpful and has restored my trust in the company. ** I received a horrendous service experience with Metropolitan Shuttle during a recent round-trip bus service booked by my group for service from Cambridge, MA to Ithaca, NY. Weeks prior, I had been in communication with Karl Lorquet to arrange busses for the trip. After the signed contract and payment was sent in, I contact Karl five times between the dates of February 27 and March 2, 2017 to confirm the contract. Despite these efforts, I received no response. When I called yet another time on March 2, 2017 to confirm the booking, I was told by Ted that all was in place and a bus would be prepared for our departure. On March 3, 2017 at 1:30pm, the previously confirmed time, no such bus was present. When I contact Karl, there was no response. Consequently, I then called the main line for Metropolitan Shuttle four more times. Of those four times, not once was I correctly directed to a helpful human recipient. The first three times, I was transferred to a line that went to voicemail. The fourth time, I was hung up upon. The fifth phone call put me in contact with Jackie, and from there it took more than 45 minutes for her and her team to ascertain the status of our sales order and the bus. At this point the the choir had been waiting outside for over 1.5 hours. Jackie assured that it would be 40 minutes until the bus showed up; however, contrary to her assurances, a bus did not arrive until 1.25 hours later.Our group did not depart until 3:30 PM on March 3, 2017 - a full two hours after our scheduled departure, as confirmed on our contract. This extreme delay in service and unprofessional communication was appalling, and this experience has put myself and my group off of booking Metropolitan Shuttle ever again. read more

I wish I had read the other reviews BEFORE I hired these people. The bus drivers were an hour late for pickup and didn't even know where we were going. We had to enter the address into their GPS for them. And then, these people withheld our "cleaning deposit" ($500) because they said we returned the buses dirty. I happen to know that the buses were in exactly the same condition as they arrived, so I asked for proof in the form of a Maintenance Report or photos. Of course, they couldn't provide this. We went with these people in the first place because they were a few dollars cheaper, but if you add in the $500 they kept (which I now believe to be their Standard Operating Procedure) they weren't cheaper at all! read more

We hired 3 buses from Metropolitan Shuttle for our wedding. They were almost an hour late which threw off the entire ceremony. They never followed up to see how the event went and I would not recommend them in the future. read more

April 1, 2019, my company was hired by a large security company, to arrange transportation for 200 of their security personnel to and from the BTS concert on May 4, 2019. I explained to our customer that my company had not arranged transportation for 200 personnel. However, we were confident that we could perform the job. We began soliciting quotes from several transportation companies. We quickly found out that May 4, 2019, had several sporting events (NBA Playoff, Sparks game) as well as the BTS concert at the Rose Bowl. Therefore, my request was considered last minute, and many companies had been sold out for months or had minimal options (such as ten passenger vans) that would not accommodate transporting 200 personnel back and forth to the event. As a result, every transportation company I called that had transportation that could transport 200, I provided my credit card to hold the reservation. The representatives explained that full payment must be made 20 days before the event or the reservation would be canceled. It was further explained that if I made the full payment, I could still cancel up to 24 hours before and, but I would only receive a partial credit. I acknowledged and understood, as those were fair and reasonable terms for this type of business...similar to booking an airline ticket. On April 4, 2019, I called Metropolitan Shuttle, at which time I spoke with the representative Alusaine Yansaneh. I let him know I was looking to arrange transportation for 200 personnel for May 4, 2019, I further explained, I knew I was calling short notice, but I was newly hired to arrange transportation for this customer, and I already had a few quotes from other companies. He explained that Metropolitan offers price matches to customers who book with them and receive another quote in writing that is lower. As a result, I felt I could not go wrong holding a booking with Metropolitan because, if I received a lower quote in a day or two, I would forward over to them for a price match. BOY WAS I WRONG! On April 4, 2019, I received three different quotes from Alusaine Yansaneh (as the first two were higher than the quotes I received from other companies). Once I received a quote lower than the others, and within the budget, I was provided and as I had done with the other companies, gave my credit card to hold the order. Not realizing, Metropolitan Shuttle has set up their business to make money from consumers and businesses for services that they do not render. Late April 5, 2019, I received notification from my client that they wanted school buses instead of the previously requested shuttle buses. Therefore, I emailed all the companies I spoke to previously for a revised quote. The morning of April 6, 2019, I emailed to Alusaine Yansaneh for a revised quote for school buses. He replied that he did not work on the weekend but would provide a revised quote on Monday, April 8, 2019. Monday afternoon, April 9, 2019, he provided me a quote for the school buses. By this time, I already had quotes back from the other companies, and the quotes he sent me were more than one $1K higher than the other quotes I received. Since they advertise and he said they price match, April 9, 2019, I emailed him the quotes and asked if they could price match. He pushed back that the companies were not providing me accurate photos of the buses they were quoting. Nevertheless, I requested a revised quote based on their price match promise and let him know of my deadline and to send a revised quote for the price match by 10 am so that I could send to my client to finalize this booking. He said he would within the hour. I did not have a quote at 10 am. I called him at 10 am and said I was able to get an extension to 12:30 pm and to please send a revised quote as soon as possible. At 12:07 pm I emailed him asking for the status of the new quote, He replied that 12:21 pm that the best they could do is $5000 because his office manager said they already booked the driver. How? What? It was April 10, 2019; there was ample time to adjust the driver schedule and rebook the buses. The information he was providing me after stalling all morning was not consistent with the previous information he provided or what the company advertises regarding price matches. At 12:35 pm, my client called and said was able to book their transportation needs for May 4, 2019, with another company for $2600. I emailed the Alusaine to let him know that I no longer required transportation on May 4, 2019, and to cancel the reservation and refund my deposit. He said I would have to speak to one the most unprofessional people I have ever spoken with name Jackie L. As she was chewing and smacking in my ear, she refused to refund my deposit of $5610! I ask for a credit for future use, she said NO! This company is unethical and illegal. A company with over 30 bad Yelp reviews, 17 BBB complaints! Their actions are criminal. I am suing! read more

Metropolitan Shuttle was hired for a five day trip to NYC at the end of March 2020 for my choir in Indiana. We paid nearly $16,000 for the trip, with our final payment going in a week before NYC shut down due to Covid-19. I immediately contacted them about the possibility of refunds...no response. To this day, haven't heard a word from them and they have kept the $16,000. My school system lawyer is looking into suing them as it is inconceivable to not refund a single penny back for a trip that could not happen. These kids worked SO hard to afford this trip so it has been devastating to not have a response and to feel like their hard earned money was stolen from them. We didn't cancel the trip, the virus did so there has to be some sort of even partial refund since the trip never happened. Really upset about this company's lack of communication and their handling (or non handling) of this large amount of my student's funds that were never used. Be careful!!! read more

Very unprofessional guys booked a charter bus for 55 passengers. No power outlets were working, no dvd devices or screens working, no wifi. Restroom is stinky, no neatness in the bus. Very worst experience with the bus, very cheap bus. read more

The customer service has been 5 star to date. I got a quick response to my quote request and the prices are reasonable. I've changed the details of my event multiple times and the service rep has been incredibly helpful! I've been lucky enough to work with the same person (Asa) throughout the whole experience. He even gave me his personal cell phone number to ensure he can do his best to accommodate additional changes. I highly recommend this company. read more

I would not recommend this vendor for your wedding transportation needs. I booked two buses to take guests to and from our wedding venue. At the end of our reception both buses left leaving behind me and my new husband and about a dozen guests. We tried calling both drivers and neither answered. We called the dispatch company and they were very unhelpful and rude to us. They just told us to call the drivers who continued not to answer. After about 40 minutes one of the buses came back since one of our guests who was on the bus told them to return for us. We ended up missing a lot of our after party. I could understand how a mistake like this could happen but it was not handled well. read more

I was looking for a bus to take 50 of my fellow associates to an Oakland A's game from Campbell. After comparing many quotes I decided to go through Metropolitan Shuttle. The staff was very professional and the price was quite reasonable. The sales order stated that I would be getting confirmation on our ride the day before with information on who our driver was, how to contact her etc. As promised I received that information. Maria arrived timely and called to let me know she had arrived. She was awesome. The ride was smooth, and she was very pleasant. She waited for us while we were at the game and was there waiting when we returned. I am not sure why there are so many bad reviews for this company. Perhaps more people should take the time to write positive reviews instead of focusing on the bad ones. I will surely call Metropolitan Shuttle again for our transportation needs. read more

By far the best bus company I've ever used. I planned an entire wine tour with 100 people who needed bussing services. Kenneth is the man. He said they were out of busses, but did everything to find two for that day. He quickly was able to find two despite it being nearly impossible. He went the extra mile to make sure everything was PERFECT! He called to check in with me, not only about payment options, but also to make sure he was meeting all my needs and requirements. The busses were prompt and on time and very chill and accommodating to everyone on them. Kenneth is so friendly, and I plan to use him for any other function I need a bus for. I highly suggest you use this company, and use Kenneth! He's the homie, and the company is bomb afffff read more

This company sucks. Took 3 buses on my annual NYC trip in December. My 3rd driver wouldn't stay with the other buses, refused to stop at designated times, cussed me and my passengers, etc. called the company several times and sent emails, they didn't care. I asked for a partial refund was denied. Had to provide my drivers with their motel rooms apparently 1 didn't like the accommodations went somewhere else and I was expected to pay that back to company. I have turned in a complaint with the better business bureau but no response. read more

We traveled to NYC and used this company for our transportation needs. From the get go we had nothing but problems. They made us pay in advance for what we thought was one of the nice tour buses they display on their web site. What we received and had to ride around in was anything but! It was a really old, ugly bus that smelled terrible. Our driver wasn't even affiliated with Metropolitan Shuttle. They contracted out our itinerary to another company and our driver had never even heard of Metropolitan Shuttle. After we complained to our travel agent, she arranged for us to have a nicer bus for the remainder of the week, but Metropolitan Shuttle refused to send us a nicer bus. They gave us the run around every time we called or emailed to try and get what we wanted. I would not recommend this company to anyone. read more

Horrible service-they charged our school an additional fee for a trip that was already arranged after we had set ticket prices and collected from students...horrible customer service and unscrupulous at best...find another company! read more

This is the worst bus company we have ever dealt with. They did not show up on time, they showed up at the wrong place, the drivers were not provided with the schedule as outlined, and the drivers were belligerent and unsafe. We are taking court action against this company. read more

DO NOT USE THIS SERVICE! Terrible communication, terrible service, terrible company. Completely ruined my event by having the charter busses we booked show up late and even 1 of the busses didn't show up at all. They repeatedly told me over the phone that this bus was on its way and close by... It was in fact broken down an hour away, leaving 50 people stranded. Had they been truthful with me we may have been able to figure out an alternative option and salvage our event. Instead they were dishonest and ruined the event completely. Extremely unprofessional - stay away. read more

Forty one persons went on a three day trip from Colorado to New Mexico. I have done these trips for fourteen years and never have I had such horrible service. It began with sending a wrong bus, and then the bus driver never assisted with luggage or with the passengers, we were late to our agenda stops, was on the phone 90% of the time, even after I told him it might be against the law. Driver never cleaned the bathroom without constant urging from me; consequently the bus smelled terrible. Never cleaned windshield and had very little contact with passengers. Driver relied on my travelers to put luggage underneath the bus and to get it out. He complained about dirt roads and how the dust could do damage to bus, refused to get as close to our destination and many of the elderly had problems walking. I wondered if he was truly a bus driver. Metropolitan Shuttle is unprofessional and I will never recommend this company or use them again. read more

My experience with Metropolitan Shuttle started extremely strong and then slowly dissipated. Upon first speaking with my representative, they were able to offer me a killer discount for our event being a part of my University. I was incredibly ecstatic as this was the best offer I had received from any bus company. Then, as I was on the phone making my payment nearly two weeks later, I was told that I had to put down a large refundable deposit since my event had alcohol. I understood the need for the deposit, but was frustrated as this was the first time I had every heard of this deposit. I disregarded the issue and continued on with my event. A week before the event, I gave my final headcount of attendees as requested. The headcount was less than I had initially estimated, meaning I would not need as many buses. I was told that it was too late to change the bus count. Again, understandable. On the day of my event, the last (and unused) bus did not have any attendees on it. The bus driver seemed frustrated with me for having driven all the way out to my location only to have an empty bus. I explained that this was not my doing. At the end of the night, as we were wrapping up our event, I had bus drivers coming up to my attendees telling them to get on the bus as it was time to leave. They told my attendees this 30 minutes early. Again, I was frustrated because this was not their responsibility, nor had they talked to me about it first. Lastly, it took 3 weeks for me to get my refundable deposit back after having reminded them MULTIPLE times. The amazing, killer price came with a few headaches that lead to my review of three stars. read more

DO NOT EVER USE THIS COMPANY!! I worked with a guy named Hansil from their company. If you are calling this company and get a guy named Hansil, immediately hang up. I called him 20 times in a three day period about payments, but never responded back. I left him voice mails until his voice box was full. He was a dick the entire time to me and never returned my phone calls. When he sent me the final invoice on a Monday (event was that Saturday), I called him to finalize it and to ask how much and how I should pay. I did not here back from him until Tuesday night when he asked me about the itinerary (after it was finalized). I paid the next day and called again many many times to get the confirmation. He finally called back and asked me about the itinerary again. My bank account was charged that day ($3000, $200 more then he quoted me for) so I assumed it was all good. Wrong. On Thursday, two days before my event, at 5:00, he calls me and tells me that he can't get my the buses because he had to give them to someone else who already paid. I hung up, called his manager and talked with Hansil and the manager at the same time. They blamed me for not getting the payment in on time even though I had called Hansil literally 20 times to confirm the payment and to ask how I need to pay. They said it was in their contract that they can cancel anytime. They said they would look for other buses for me but it would be more expensive. They would call me back in 15 minutes. I waited 15 minutes and no call back. I called around and found a different company to get the buses, before they ever called me back. On top of this, they charge and extra 15% or something for a "service fee" for their "24/7 great customer service." What a load of horse ****. If they don't refund my money back soon there will be lots of problems for them. Do not ever use this company. I hope someone reads this and can do something about their crappy "business." TLDR: Canceled on me 2 days before the event after they charged me $3000 read more