DO NOT USE METROPOLITAN SHUTTLE EVER. I always read bad reviews on these sorts of sites and think they're fake, but this, unfortunately, did happen. If I could give this company a 0 star I would. They should be shut down for the clearly fraudulent behavior they exhibit. I hired this bus company for a 30 person group and they double booked our driver. He picked up a different group an hour before our departure and when we called asking where he was he said he had already picked the group up. Upon realizing the confusion, instead of sending a new bus immediately to us, they tried to get all of the people on the double-booked bus to board the other two full buses that the other group had purchased (which definitely can't be safe/legal). When that clearly didn't work, they offered to drop off the other group (150 miles away) then come back and pick our group up. It is unbelievable that they thought we would wait 6+ hours for them when they made such an egregious mistake. In response, we canceled our bus for that direction. They got us a new driver for the direction back. This is when the trouble began. Obviously I expected a refund for the services which they did NOT provide. Not to mention the fact that we had to uber 30 people 150 miles which is extremely costly. When I called and emailed many times, our sales associate finally told us to send in a claim. After I submitted the claim I didn't hear back for weeks. I called, I emailed, I even tried to friend the CEO, Glenn P. Orloff, on Linkedin so I could message him, but he viewed my profile and did not accept the request. Not surprising. After some digging on the internet, I found the CEO's email. I began the CC him and about 4 other people I found the emails of on my many emails. Finally, after threatening to take legal action and continue to call them every day if they did not respond, I got a call saying they were going to review my claim that day. Two weeks went by (and many calls/emails from me) before they finally got back to me. Today they just emailed saying I would be getting a refund for the first half of the ride, no refund for the excessive amount we spent on ubers. Again, not surprising. I have never experienced this kind of heinous customer service in my entire life. If my friend and I hadn't dedicated WEEKS of our lives harassing them, I'm certain they never would have responded. This was an absolutely appalling experience and I sincerely wish this company shuts down. In case anyone needs it, the CEO's email is glenn@metropolitanshuttle.com read more

Couldn't have been happier with our experience renting a school bus from Metropolitan Shuttle. Lusu was great to work with on the booking and answering all of my questions. We had a lot of changes regarding times and he was flexible and accommodating. I had to transport crew from Baltimore to DC to work the inauguration galas. So, we had to contend with traffic and closures and heavy pedestrian traffic. Our driver, Nick, was an absolute pro. When we wrapped early one evening, he was able to come pick us up ahead of schedule. Nick was punctual, friendly, easy to communicate with, and super helpful (he even plugged in someone's cell phone that had died). He was early to pick us up three of the four times, and right on time for the fourth. I can be a bit of a back seat driver, alright.... Maybe a little more than a bit... And I felt completely safe with Nick behind the wheel. So much so that I was able to sleep on the way home! It was a great peace of mind to have all of my crew in one place - and to be able to efficiently get them to and from their shifts. It sure beat driving to DC, fighting with traffic, and worrying about parking. My only complaint was that the bus was chilly. I forgot how drafty those things are! If/when I have the need to transport crew again, I will definitely be giving these folks another call! read more

This is more like a brokerage company. A very nice representative named Chanel Gloster hired 2 of my buses to take a group to Long Island New York April of 2014. Initially they paid the quoted amount for the hours that were to be used. The group that hired Metropolitan Shuttle decided to make a rest stop in New Jersey on the way home that turned into a 2 hour diner stop. When I billed the nice young lady (Chanel Gloster) for the extra time the group had taken, there was no response. I emailed the bill over and over and finally what started out as a pleasant experience with Ms. Gloster turned extremely nasty. She replied "contact blling". Since she was the only contact I had until finding Metropolitan Shuttle here on "Yelp, I asked her to give me the information for billing. She never sent it to me. More emails to Ms. Gloster followed requesting our money. And more nasty replies followed, like "stop harrassing me" and "call billing", It was all in BOLD PRINT. I guess she was yelling at me, at least it felt like it. What a run around. I tried for 8 month for this rip off company to pay me, and this is the way they treat their affiliate companies. As for customer service. If I had an employee as nasty and unprofessional as Ms. Gloster, I likely would not be in business very long. read more

I planned a winery tour in the Hudson Valley for a group of ~24 people, and reached out to a number of different charter bus services. What convinced me to choose Metropolitan Shuttle was both their reasonable pricing and their prompt customer service. My contact at Metropolitan Shuttle, Scott Mitchell, was very quick to respond to all questions that I had, and he confirmed all necessary information with me (pick-up time, itinerary, etc) well in advance of the trip. This was greatly appreciated as it ensured there was no uncertainty leading up to the trip. Our driver Andy arrived early and was a great driver who got us everywhere we needed to be on time. While they require a $250 deposit up front, this was fully refunded at the conclusion of the trip (though it's a good idea to follow-up to ensure this is processed in a timely fashion). This is definitely better than several other charter services I looked into, which had non-refundable deposits if you were planning to bring beverages on the bus. Overall, we had a great trip that went seamlessly thanks to Metropolitan Shuttle, and I would definitely use them again for similar plans. read more

We worked with Alusaine Yansaneh with MS and had a great experience. He was very helpful in getting us the bus we needed and was extremely easy to work with. We had 28 people and were able to spread out and enjoy the space and onboard restroom. Our driver, Arthur Light, was on time when he arrived at our church location to pick up our group to go to northern KY to visit the Creation Museum and the Ark Encounter. He was always punctual and had the bus serviced and ready to go well in advance of our departure times each day. He was our sole transportation during our five day trip and was very accommodating to our group as far as getting us to the locations and restaurants in the evenings. Arthur is an excellent driver and we felt very safe in his capable hands. I would highly recommend this company and would use them again should we need charter services in the future. Thanks again to all involved for making this a very memorable trip with no hassles or problems. read more

We used Metropolitan Shuttle for all kinds of trips during our two-week orchestra camp and had a wonderful experience every time. They picked the students up from the airport, took them on day-trips, and brought them back to the airport. We were often a group of about 140 people and sometimes had instruments like cellos with us as well. The drivers were always very friendly, on time (but often early!), flexible, and helpful. A couple of times we had to make last-minute changes and Lusu, with customer service, was very accommodating and made sure those changes were possible. We were pretty nervous about getting such a large group to the destination on time each trip, but there were never any problems. Also, we often had two or three buses and they stuck together and coordinated well. The buses were always ready to go when our event for the day was done. Could not recommend Metropolitan Shuttle more highly! read more

I want to give a shout-out to Mike C. on his excellent customer service skills, professionalism and commitment to ensuring my needs were taken care of. I called on a late Friday afternoon after learning our transportation company for the next day was not able to fulfill the commitment. Mike made a situation that seemed impossible possible. Within an hour, Mike found a company to drive us, completed a paperwork electronically (as I was in a airport) and ensured I was able to talk to the business office to secure payment. His work didn't stop there. On Monday morning, Mike had an email in my box asking how it all went. I appreciate that Mike gave it all he had including staying late at work to make it happen. Thank you, Mike - you are appreciated and make Metropolitan Shuttle a top notch transportation company. read more

This was my first experience in renting a bus. I relied totally on the reviews from various companies when making my selection. I selected Metropolitan Shuttle to drop 11 people off at the Newark NJ airport and pick us up 6 days later. Selecting Metropolitan Shuttle was the best selection I could have made. From the first conversation I had with my representative Scott Mitchell I knew I had made the right decision. Scott was so helpful and detailed in everything, I couldn't have asked for better customer service. He informed me step by step with everything that was expected of me and what I could expect from Metropolitan Shuttle. Our bus was on time, the driver Mr. Harold was awesome. I would like to thank Scott and Mr. Harold for making this a wonderful experience. I would definitely use them again! read more

We have been working with Metropolitan Shuttle for our ground transportation needs since 2003. Metropolitan Shuttle has provided a reliable service of professional drivers, well-maintained buses and no breakdowns. The drivers we have worked with have always been knowledgeable and courteous. Metropolitan Shuttle's representatives and office staff are a pleasure to conduct business with as they are extremely accommodating to our fluctuating needs. Last minute changes have always been handled professionally and accurately. They provide an around the clock 24/7 service and hold to this promise. We will continue to use Metropolitan Shuttle in the future as they have provided us with excellent service. Inter-Con Security Systems, Inc. recommends Metropolitan Shuttle without hesitation or reservation. read more

Metropolitan Shuttle provided awesome service for my daughter's wedding this past month. I was in charge of finding a shuttle service for her events and contacted many in the Washington, DC area. Once I spoke to Mike Cohen at Metropolitan Shuttle I knew that was the service I wanted for my daughter's special day. Mike has excellent customer service qualities and a genuine interest in customer satisfaction. He listened to our needs for that day and offered helpful advice as to how many buses were recommended while working within our budget. He also was excellent in communicating with me when I had a question or if he needed to relate an update, etc. I would highly recommend this company! Ask for Mike Cohen - you won't be disappointed. Thanks Mike! read more

Rene was our driver and she made our wedding day perfect! She was one of those people you felt like you have know for years as soon as you talked to her! I worked with Scott Mitchell who made the set up process easy and even took the extra step the day of the event (on a Saturday) to ensure I had everything I needed. Metropolitan Shuttle goes above and beyond and would recommend them for all transportation needs. We used them for a school bus rental in Cincinnati, OH for our wedding. But will definitely keep them in mind for corporate events as I hear they have great shuttle buses, coach buses, party buses, and other means of transportation! :) Keep up the great work Metropolitan Shuttle! read more

I wanted to thank and compliment you, your company, and most of all your driver. Your response to our request for a quote was fast and efficient. You showed both courteous and professional service. We had already had scheduled and paid for our trip with another bus service when they cancelled three days prior to our service date. You got us back "on track" within hours of that cancellation at a competitive price. Your driver was exceptional. He was dressed in a well pressed suit, courteous beyond belief, and a excellent and safe driver. You have won all our future business. Thank you, Mark J Lucaccioni Committee Chair Hinsdale Cub Scouts Pack 52 read more

On behalf of the McPherson Museum, McPherson, Kansas and all of our travelers, we want to extend our great appreciation for the outstanding service Metropolitan Shuttle provided us for the 2017 Solar Eclipse. The bus driver, Allen Harvey, and customer service representative, Ted Notis, should be commended for doing such a wonderful job with our trip plans (even assisting in getting the correct plug-in on board for our computer) - GREAT JOB! Thank you Metropolitan Shuttle for making our excursion so memorable! We will be contacting you for our next trip. Anna A. Ruxlow Executive Director McPherson Museum read more

I'd like to thank and commend Metropolitan for their service and support in ensuring that our elementary school students were able to enjoy their end of year skating experience. The sales coordinator (Dave Lee) and dispatch were patient and responsive to us when coordinating our trip, and worked with us through the unexpected challenges that can happen when transporting hundreds of children. It's not the first time our non-profit agency has worked with Metropolitan, and it certainly won't be the last. Thank you Metropolitan for a positive and supportive experience. Sincerely, Christian Johnson read more

I had the pleasure of working with Dave Lee for multiple events this past year. My company operates all over the United States and requires transportation for 100-250 people each event requiring anywhere between 2 to 5 buses. Working with Dave made coordinating each one of those events seamless, painless, and hassle free. He worked with us to get exactly what we needed, paid great attention to detail, and followed up if he needed anything else to ensure our trip ran smooth. The customer service he provides is incredible, and we will continue to use their service going forward. read more

this insensitive heartless company just cost the largest wild animal sanctuary in the USA $30,000. they had committed to donating 5 buses for the thewildanimalsantuary.com 's run/walk fundraiser. Runners/walkers were unable to get to the starting line or back to the center due to their cancelling at the last minute. Metropolitan Shuttle was rude to volunteers and the Sanctuary executive director when they called Metropolitan Shuttle to reconfirm the shuttles again 2 days before the race I strongly recommend you have nothing to do with this shoddy company in the future! read more

So my daughter's school group was to take a bus scheduled by Metropolitan Shuttle this morning. Unfortunately after the teacher schedule the bus yesterday and CONFIRMED that the bus would be there. This morning a representative called to say that a bus WAS NOT coming. NOT GOOD! So 40 5th and 6th graders were not able to learn about business and the business process. Kind of ironic when this shuttle service is BAD BUSINESS. Well congratulations Metropolitan. You've made yourself an example. read more

Needed to find a replacement 55 passenger bus for my bus trip to a Jets game/tailgate event here just 2 weeks before the date, and Metropolitan came through big time! Not only a GREAT price, but great professionalism dealing with Jonathan, answered all my questions immediately and gave me the peace of mind that all would be OK after getting screwed over by another company! Driver (Ray) was great, and I will be using this company every year for my annual event with no worries in the future! read more

We were 1st time customers in a recent event and everything was great! Tyler was the initial person I worked with but everyone on the team were great! I was able to get phone #'s for drivers and was met with professionalism! We will definitely be using Metropolitan Shuttle in the future. OH! And one thing I would like to mention, I found this group within days of our event and even though we were limited based on availability, Tyler made sure to meet our needs! Thank you so much! read more