I am really impressed with the eye team at Mass Eye and Ear in Stoneham. I have been going there…read morefor a few years. It's important to get there early, it's a busy practice and they have lots of tests but at least there is a nice waiting area in between them. I have a few eye issues but I feel really confident with my doctors, they do a great job of explaining treatments, procedures, and addressing my concerns. And, I am happy that I don't have to drive to Boston for quality eye care.

My wife has a problem with hearing, and we live in Stoneham, so we went…read moreto 41 Montvale Ave. and saw Dr. Insalaco. He was very helpful, checked my wife for any obvious organic problems, and referred us to the Hearing Aid center at 1 Montvale Ave. in Stoneham for a hearing test. We found Dr. Insalaco very helpful and answered all of our questions and set up a follow up visit after the hearing test. He was very helpful and we felt fortunate to have seen him.

I had an unprofessional experience with the front office. I paid for my daughter's surgery using a…read morecombination of cash and card. The staff member counted the cash in front of me and confirmed the amount I provided, and I gave permission to charge the remaining balance to my card. However, the staff member then took the cash to a back room for another individual to recount it. When he returned, he charged my card an additional amount that was not previously discussed or authorized. This appeared to be due to a mistake on their end, but I was not informed beforehand, nor was my consent obtained before the extra charge was processed. I am very concerned about the lack of communication and authorization regarding this transaction. Additionally, the staff member repeatedly spoke over me, even after I calmly asked several times to be allowed to finish my statements. This made communication difficult and added to the overall frustration of the situation. At no point did he acknowledge the interruptions or offer an apology, which felt dismissive and unprofessional. There were also issues with the prescription. It was initially sent to the wrong pharmacy, and when I called to have it redirected, I was told this could not be done because the original pharmacy had already packaged the medication. After speaking with multiple staff members and spending approximately three hours trying to resolve the issue, the prescription was eventually sent to the correct pharmacy. While the surgeon performed excellent work, the administrative and front office experience was frustrating, disorganized, and unprofessional. Due to these issues, I would not choose to use this practice again.

One of the most unprofessional places you will ever go to. From their lack of Hippa practices, to…read moretheir refund policies and different employees comming and going like revolving door. You can not trust this place. Many better and safer options in the area.

A long history featuring Hips (4) Not all mine. My late wife had 2 done and was happy with Dr…read moreMattingly, as was I for both my hips. Knees to come, I think.

Since Dr Van Flandern has moved to another practice it's not the same. I tried to get appointment…read morewith him and was told he only see patients that already know that they need knee or hip surgery. I ended up seeing a NP which when I made appointment was told that Brian was the doc's PA. I had an X-ray on my left knee . My right hip was in a lot of pain but was told that they couldn't X-ray it at this visit ....one body part per visit I was told. If this isn't the most screwed up logic I don't know what is. I rea like Dr Van Flandern but this new practice sucks.