We had the pleasure of working with MetroWest Mediation during the MetroWest YMCA CIT (Counselor-in-Training) camp training, and the experience was absolutely incredible. The facilitators created a safe, respectful, and engaging environment where our teens felt truly heard. Their approach to conflict resolution was not only professional and insightful but also perfectly tailored to a youth audience. They balanced structure with empathy and silliness, using interactive activities that kept everyone engaged and thinking critically. Our CITs walked away with a stronger understanding of how to navigate conflict, communicate more effectively, and practice empathy- skills that are invaluable not just as leaders at camp, but in life. The training taught CITs effective eye contact and positive body language in order to build trust and rapport with campers and peers. We're so grateful to MetroWest Mediation for sharing their expertise, warmth and commitment to empowering young leaders. I highly recommend them for mediation services and for any group or organization looking to build stronger communication and conflict resolution skills! read more

It is with great pleasure that I write this review about the services offered by MetroWest Mediation. I have not been privy to all their services so I will limit myself to the training which I attended a few months back. As a practicing mediator in Africa, I was curious to take the training to understand the kinds of conflicts that are common in the USA in general and Massachusetts in particular. I can proudly say here that it was a wonderful training. The content was very relevant, the facilitators mastered their art, the training material was great. The five days of online training were characterized by group work, reflections, brainstorming etc. The training methods were interactive. My key takeaway was co-mediation. I easily saw the benefits of co-mediation and how it made the mediation process credible as comediators always had an opportunity to evaluate the process and redirect where necessary. MetroWest Mediation has a strong training component, and I have already recommended it to my friends who are interested in mediation as a profession. Richard Ndi, Client Data Systems Coordinator, SMOC Conflict Management Expert read more

I had a great experience working with Li at MetroWest Mediation Services for a tenant/landlord issue. From the first contact, the process was smooth and well-organized. Li was professional, responsive, and followed up - clearly every step of the way. Li explained upfront that mediation is voluntary and NOT a legal service, which I appreciated--it set the right expectations. She made sure both parties felt heard and supported, without taking sides. If you're dealing with a housing or tenant-related issue, I highly recommend trying mediation before pursuing costly and time-consuming legal action. It's a productive and much less stressful alternative to court. Big thanks to Li and the MetroWest team for offering such an accessible and respectful service! read more

MetroWest Mediation does fantastic work creating and delivering mediation trainings to community leaders. I participated in a "Navigating Difficult Conversations" workshop that they offered for nonprofit and government leaders in MetroWest, and I was impressed by their skillful facilitation, thoughtful question prompts, and useful experiential learning scenarios. All in all, I find them to be great partners and a useful resource. read more

Li Morrison at MetroWest mediation services was incredible. Her patience, warmth, and positive energy made a difficult situation so much easier to navigate. The process was smooth, supportive, and completely judgment free. I'm truly grateful for her help in the essential services they provide. read more

Useless Another useless agency in the fine state of mAssachusetts. Id like to help you....Really......pfffft Complete waste of time Mediation is BS read more