I would give a negative but that isn't allowed. I brought a snow blower to be repair it was hydro-locked. The estimate was almost $700 which included a head assembly. i refused to have it fixed because the estimate didn't sound correct. My snowblower came back missing parts and the head assembly was cracked. I called to inquire about the condition of my Snowblower and was belittle by the owner who stated that he was rich and didn't need my nixxer money and he didn't care about my problem and suggested i get a lawyer. The lack of professionalism was disturbing that a business man in the era would use such language toward a customer. i just wanted the missing part and an explanation for breaking my snow blower and attempting to make me pay for repairs. I WOULD NOT REFER THEM TO ANYONE I KNOW THE OWNER IS RACIST AND A BIGOT read more

Metuchen Mower - Broken head assembly - Outdoor Power Equipment Services Near Me - Metuchen, New Jersey

Avoid this place! They pick and choose what work they'll do! They serviced my mower last year and now say they don't have parts. Gave me back my mower un serviced, screws loose and they stole my brand new spark plug i installed myself. Unless you are buying a new mower they treat you like garbage. read more

I work within the construction industry; I usually get my parts direct from the manufacturer but when I am in a bind and need a part ASAP I check local shops. I will never, ever use Metuchen Mower again, no matter how desperate I am. I have used them a few times over the last year or so and it has been an unpleasant experience every single time. The people at the front desk talk down on you, act like you are stupid, and act like you are disrespecting their family when they need to get out of their chairs to help you with something. I don't go in here expecting them to roll the red carpet out for their customers, I do however expect to be treated with respect, and they fail every time. read more

Dropped off my Stihl chainsaw for routine service. It took a little longer than anticipated but service was good and the chainsaw runs like new. Overall a good experience this time. read more

Came here this morning after the snowstorm, because in the middle of cleaning up, my snowblower belt broke. This seemed to be a close, hopefully, helpful option as far as finding a replacement. Bring the broken belt down with me because I work & sell construction equipment every day for a living & know this would help. Dude in the shop asks me for a model #. I give him the model #, and he repeats like a robot that he needs the model number. I tell him again. And he repeats back to me again that he needs a model number i'm like, I gave that to you, could you possibly mean a "serial number"? Repeats back again, like a robot that he needs a "model#". I beg him to please just take my broken belt,& try to match it up...& refuses. Nope. I just walked out. Absolutely ridiculous. read more

I had a problem on Saturday with my mower called him up to help me right away to get it back on my trailer. Bought it right to the shop. Mechanic came right out. Help me get it going again. Great customer service highly recommend this place anytime I've ever had a problem there right there and help me out, new owners are very nice and willing to help all his customers will definitely be doing a lot more business with this location read more

Well I clearly didn't see these reviews before I took my stuff to this joint but thankfully my experience was just fine. I dropped off my ride on mower and power washer for service. They did both take longer than expected but there were parts that had to be ordered. The mower is working just fine, I wont use the power washer till spring so If there is a problem I will update this review. read more

Had the same experience as most. Rude and unprofessional. I'll never go there again. The 2 positive reviews must be from relatives!!

We have an issue with a plow part. Instead of taking 10 minutes to help out and get us on our way he told us he couldn't help cause he had to fix his equipment first for the snow. Here is a mechanic shop that has all year to maintain his equipment to brush a client who has purchased plows/salters and equipment from to be pushed aside cause we don't make him money. His money comes from snow. Smh!! Horrible. Would not recommend read more

I used Metuchen Mowers to repair my snow blower. I got prompt courteous service at a reasonable price and a machine that runs great. It doesn't get better than that. Thank you read more

If there is a zero star, I would choose that. I rarely write a review. But for this place, I felt I have to. To change the belt, they first told me it's about an hour labor. Then they put 1.75 hours in the bill. This is just an example. Not only they try to squeeze every dollar out of you, the customer service is horrible. The front desk guy, Steve, I believe that's his name, is extremely rude and treat you like a criminal or someone who owes them tons of money, and tries to escape. The only pleasant thing to mention is this friendly and helpful young delivery person, Jack. Other than that, my experience with this place is completely horrible. I have no idea they can do business like this for these years. Owner of this store, you should cash out your money and run with it. Don't embarrass yourself with all these negative reviews. Avoid this place! read more

Horrible customer service Avoid going here! Rude owner ! Son of owner not helpful!! Only have 1'mechanic even during tough times (emergencies). They will sell to you & not comply with the warranty when you need it. They will tell you they are not walmart & Dad will say hang up the phone on them. Yup! Avoid a headache at this place. You have been warned!!! read more

I'm a local contractor. I brought in my 1 year old Stihl Demo saw for basic service, as it wouldn't start. After they assessed the saw, I was told that the upper end of the motor needed to be rebuilt, at a cost of $4-500. I was also offered the option of buying a new one for $1400. I took the saw with me and brought it to another mechanic, who changed the spark plug, air and fuel filters and charged me $78....... Maybe it was just me....... I will say I recently bought a $600 backpack blower somewhere else..... read more

I will never come here again for anything. The owner is very unprofessional and didn't want to help me with my warranty from Honda because I got my mower from Home Depot. He refused to even allow me to schedule an appointment because I got it from there and told me to take it to Home Depot because I didn't check if he had the same prices as them. Yet Honda still pays him. I WOULD NOT RECOMMEND THEM TO ANYONE, EVEN IF THE SERVICE WAS FREE!! Disgusting customer service read more

Joe F's review is absolutely spot on. They screwed my equipment up too, and never returned my buddies. There sloppy, there thieves and they think there awesome but I had to show one of the mechanics what was wrong with my chainsaw and how to fix it, he had know idea ! Obviously didn't go through with it. This place is ran by morons, and I can't wait for them to get there's . PLEASE SAVE YOURSELF TIME,MONEY , AND ALOT OF FRUSTRATION AND GO SOMEWHERE ELSE !!!! read more

Terrible. Came in to spend over a thousand dollars on a Stihl chainsaw. Was talked to by an uninformed employee who smoked a cigarette inside the store while showing me a saw. Left and went to a better local Stihl dealer, who had the same saw for less. read more

The owner is simply arrogant, incompetent, and mean with no business manners or integrity, unworthy of even a single star rating. Don't waste your time or your money here. As you can see by other reviews, I am not alone with my dissatisfaction. I left my mower there for a week for repair, and was then told that he couldn't fix it, sending me home with my mower with bolts and spark plug missing (and additionally, he refused to give me a replacement when I returned, throwing me out of his shop. Seriously.) Woodbridge Home Depot serviced my mower quickly and efficiently with extremely friendly good service for a very reasonable price and quick turnaround. Two thumbs way down for Metuchen Mower. read more

This place is run by a sloppy person who lies and is trying to hold my equipment hostage. I was upset because they told me before I let them take my equipment & they assured me my machines would be ready at a certain time. When it wasnt ready, I waited two more days, then a week later I complained. Next, I was told me I wouldnt be getting my equipment back at all. No problem, I got money & I am buying three new pieces of equipment, while I take him to small claims court. I WOULD SUGGEST NOT GOING HERE FOR ANYTHING EXCEPT IF YOU NEED A HEADACHE! The best part is I never signed anything authorizing for him to take my equipment in or work on it. The young man obviously forgot the most important legal part of the transaction. I love bringing justice for the little guy & this time I am fighting for myself so I will work even harder! Cant wait for this to be part of the public record of how Metuchen Mower treats customers. I guess they are acting this way bc they built a new store and think they are Gods now or something. Well not me. Once I have the transcripts from them being ordered to stop stealing my lawn equipment I am gonna print it up and hand them out all over town, SO HOPEFULLY I CAN SAVE OTHERS THE HEADACHE! read more

Beware**** this place will rob you. Sent my snowblower there to be fixed and the guy said he would call before any work was completed never heard back from them a week later they want to call me to tell me it's ready for pick up and the total. They were beyond rude yelling at me when I asked why didn't anyone call me. Then after the rude nasty person on the phone I have to go there and pick up my blower once I get there they refuse to use my card. When it Clearly states we accept Visa and Mastercard. If you like to be yelled at belittled and screwed with then this is your place to go if not stay far far away hopefully the is place goes out of business before another person gets ripped off and treated horrible. read more

Last fall I bought a new Honda lawnmower. Last week, one of my kids hit something and bent the front right wheel. I couldn't fix it so I call Metuchen Mower, 865 Middlesex Avenue, Metuchen. They picked up and delivered. They really pushed for a tune-up, so I said ok. This is an almost new lawnmower, still bright and shiny. They charged $162. When I got it back, the wheel was lopsided, the mower was dirty and oily. I started it up and it smoked and backfired. I shut it off and I couldn't start it again. I called to say there was a problem with the mower and they said they would come out and start it "since he was much stronger than me" and when he started it, they would charge me for a service call. Well someone did come out and start it right up. It ran rough, but it started. He shut it off and I asked him to start it up again. Had to pull a lot of times to get it going. It started, smoked, and backed fired--and then it wouldn't turn off. He said something was wrong and it needed more service. Today, they said it had a broken cam shaft--additional bill. It only had a broken wheel when I sent it in. When I tried to discuss this with a company representative, he hung up on me. No one in this company gives their name. Very shady company! Tell your friends. read more

I Needed my lawn mower fixed. It wouldn't fit in my car so I called to see if they would come get it. They came and got it that day! It was fixed in 2 days and they brought it back. Friendly fast service. read more

I bought my mower in for a repair and was greeted nicely by a friendly sales person. They gave me a reasonable time frame (2 to 3 days) for the repair, and even offer to deliver my mower. After two days, my mower was ready and they deliver it to my house. I wouldn't go anywhere else! Great customer service and quality repairs service! read more