Came here for a nurse conference.... I enjoyed the campus where my conference is at ... clean and I…read morefelt safe overall. Some sketchy people walking around here and there asking for donations etc but Otherwise I didn't have any trouble . Some good places around the campus to grab lunch

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

Was at the emergency room, WORST place in the entire world to even try and seek emergency medical…read moreattention. Also while there was told that you "can't use the restroom, you have to wait until called out back", like what?!? I've never been told I cannot use a restroom, especially not at an emergency room.

Subject: Complaint Regarding Receptionist Behavior - Dr. Michael Goldensteun's Office…read more When I called to reschedule, Hannah was extremely rude and unprofessional. She raised her voice, repeatedly interrupted me, and spoke over me when I tried to explain my mother's situation. My mother does not speak English, so I am responsible for handling her appointments. Instead of assisting me, Hannah used a disrespectful tone and made the process unnecessarily difficult. Although I answered her questions politely, she continued to speak in a demeaning manner and kept interrupting me. At one point, when I paused to let her finish what felt more like a lecture than assistance, she abruptly hung up the call before I had the chance to finish. This type of behavior is unacceptable, especially in a medical setting where patients and their families already feel stressed. A receptionist is often the first point of contact, and kindness and professionalism are expected.

Excellent health care providers and adm. assistants. They take good care of me. I see my PCP and…read moredentist.

Doctors don't care about patients, everyone is more focused on billables and money. The same…read moretreatment always comes with a higher bill each time!

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

Went in for a physical. Terrible doctor. Had to call the business from the doctors office to have a…read moreseparate blood test set up during my annual check up. They said they didn't have bloodwork and couldn't continue. No one said anything before. Then I was billed for diagnostic work when it was just preventative. The doctor refused to change billing. Paid $200 for a free annual check up.

The kindness and the care they showed was amazing as if we've known each other for years.read more

Love my doc but getting an appointment is a MISERABLE experience. Just trying to get an annual…read morephysical takes a year's wait. How is this even right??? Why have insurance and why have any type of preventative care in place if you can't see the doc?

I specifically come, to South End Community Health Center, now rebranded as neighborhood health…read more.. To see Kevin... The best optician in Massachusetts! He is, by far, the most patient and knowledgeable person, in the field of optometry, that I have ever met... And I've been wearing glasses since I was eight years old. THE DEAL: your glasses are the first thing someone notices on your face. Get them from the best Boston optician. Feel VIP in your new shades... Come let Kevin fit them to your head!

Loved this facility before Covid. Afterwards it went down hill. It's hard to get a knowledgeable…read moreand helpful person on the phone and that's usually a long hold Time. My breaking point was it took almost two weeks for my son's albuterol inhaler to be filled and numerous phone calls (most of which I was just given the run around for). There are a few amazing people there that have kept me there for years we had been going there but after the last snafu I'm switching my son's care.

Alex Gonzaled has been my primary care physician for about three years…read more Recently, I had an infection as a result of face surgery, and Dr Gonzales went above and beyond educating me and using his knowledge of and influence in the medical system to get the care I needed the same day I saw him. more broadly dr gonzales and all the atrius staff with whom I've interacted have an incredible bedside manner. i consistantly leave my appointments at attrius better informed, well cared for and always happier than when I arrived.

Rude and unprofessional staff. Over charged both my insurance and me, dishonest business practice…read more When you bring your concerns to Mary, their specialist for customer service issues, you never hear back and when you do it is just her complaining about how busy she is. When you go higher you get told things that are blatantly untrue (easilly proven) and that your case will no longer be reviewed. My entire family went here for years and had 2 good doctors. One has retired, one books 2 years out, the rest of the organization doesnt seem to remember who their clients are or why they are doing what they do. Sadly, I would not recomend at all.

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

Bad service! My dad has surgery.. but nobody take care.. no call to remind about surgery.. dont…read moredrink or eat before have surgery .. when we came they said don't drink clopidogrel before 5 days.. but nobody talk about that before.. bla bla....

I've been going to Dimock my whole life. It's your average community health center…read more Pediatrics (when I used to go) was ok, but the doctor's do talk to children about their weight pretty aggressively; I always hated that. Adult Medicine is so-so. I've had some good PCP's but the sad thing is that they always leave. I've had 4 PCP's in maybe 2 years or less. Very few doctors there stick around. The wait time to be seen can be pretty crazy too. Late appointments go faster. OB/GYN is really good. It can take awhile for you to get an appointment if you have an urgent health issue since they only really give those to pregnant women. But they will advise you over the phone about what to do until your appointment. Most of the doctor's are very nice, I prefer the nurse practitioners though, they seem more friendly. The wait time doesn't take long and neither does the visit. Dental is a hassle and I gave up after trying to book an appointment after I got x-rays done (one appointment just for that). I'd go somewhere else for dental. I haven't been to eye care as an adult so I don't know how they are. The pharmacy is efficient. They don't usually run out of meds and have to order them like CVS and Walgreens do. They're pretty fast if you call them in. A bit of a weight if you see the doctors upstairs and they send the prescription down electronically, but still not bad. They don't take outside prescriptions though from from a provider thats not at dimock. The Mental Health dept. is horrible! Rude psychiatrists that just give you whatever medication they want to try that month. And the therapist are aloof and start to be judgmental if you see them for too long. Go to Arbour for mental health. I'll be returning for regular exams ( mostly just OB/GYN and Adult Medicines) and some of my prescriptions are there, but if I want better care I go to Beth Israel, its their affiliate hospital.

Horrible. I've been in and out of here for 40 yrs and it's still the same unprofessional and…read moreineffectively run place it's always been. Appos are canceled and never rescheduled. I just got my records and am done

One of the positives about Atrius is its many locations. However, this is analogous to having a…read morelarge portion of a terrible meal. This is Atrius. While I'm not a high-needs patient and have minimal visits, my time with Atrius over many years personally, and with different family members, is like death by a thousand cuts. "We'll have someone call you back to make an appointment." Nobody called me back to make an appointment. This was the final straw and why I'm now looking to finally sever ties with Atrius. Atrius Kenmore, but really Atrius in many other Boston/great Boston locations, across primary and specialty care, has consistently proven itself to be lacking in putting the patient first. The patient experience is poor: the pharmacy calling my spouse to let them know my medication is ready (their reply: whoops, we called the wrong number, sorry), clinics consistently cancel appointments and offer to reschedule months later, wait times in the larger waiting room, and in the patient room are unpredictable and they do not let you know how much of a delay there will be. If we're supposed to arrive 15 minutes early, at least have the courtesy of being on time or communicating that the clinic is running late. Some of the top examples of poor processes: As the doctor finishes my exam, they say: "I'll send someone in to update your immunizations." 15 minutes later, nobody came in for the immunizations. I walk in the hall to find a nurse to explain the situation, and they say, "We didn't know you were waiting to update your shots." Come on. Or, doing the initial intake in the clinic room, with the scale and ruler literally in the same space. The assistant asks me, "What is your height and weight?" I suggested we measure both with the equipment in front of us. Come on, that's just lazy. And, aren't you suppose to objectively document that sort of thing if I'm packing on a few or have shrunk? Otherwise, my answer will be 6'3 and 224 lbs (IYKYK). Or, calling the patient relations office to discuss some of my concerns. They probably do not want to hear it, which is my guess for why they did not return my call. I even left a voicemail. Do better, patient relations. It's not often I leave voicemails. Office staff are a mixed bag - some are nice (truly a delight), some should consider positions elsewhere (perhaps scaring birds in a field). Using the Atrius email system to communicate is also hit or miss. Sometimes they respond, sometimes not. The lab personnel are pretty good, no real complaints with my interactions with them. They have mad (good) phlebotomy skills. My one minor complaint is if the service is supposed to open/come back from lunch at a certain time, the office staff should be there/back by that time, not minutes later. This is not island time, patients have places to be when they're not being patients. Calling urgent care after hours/on weekends has also been pretty good. I like this service. Health care is generally stretched, and clinics have to work with the resources they have. The parent organization of Atrius has a profit, not just revenue, in the billions. The poor patient experience starts at the top with resource allocation and training and trickles down to the stressors of the local level. Each member of Atrius has the responsibility to not just do the best they can, but to actually do good and make it easy for the patient. There needs to be a giant reset. Atrius, do better. Having to find new doctors for my family is going to be a burden. I'm willing to put in the effort because Atrius is broken on many levels. No more inertia or naive optimism that Atrius will improve. As I write this yelp review, I also see other 1-star reviews across the years in the margin. Channeling the Lorax, I believe that Atrius does not care a whole awful lot. Nothing is going to get better. It's not. I'm fortunate to live in an area where there are many doctor offices and hospitals. My experience with Atrius has set a floor for expectations. It can't get worse than this. I'm betting my family's next doctor's office will be better. In all probability, it will.

I used to come here, but since there's a branch way closer to home I've been at the other. However…read morei did get a specialty test run recently, and im not sure if the ordered test targeting what i was in pain for. Either way it'll get sorted out, the physician whom performed the test was very professional, quick and efficient. The nurses whom did my intake was nice and got me in a room early. Parking is open with $6 validation paid to any of the check in desks on any floor.