I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

I had carpet installed from this company. First off the contractor…read more cover my light switch. Then out of 9 closet doors they stuck one in the track knowing it wasn't right. They finally came this morning they did the light switch but they couldn't do the door. The company tells me your carpet was too thick. I informed them your contractor did this not me. She informed me we don't shave doors down. I responded with I have door all of them work except one. They refuse to rectify the situation. Now im going to fix the closet door and see them in small claims court. Bad thing about it is these Latinos two couldn't speak English. So I know they're illegal. Let me call ICS on this company.

Recently ordered our vinyl planking from them. The entire experience was seamless and they were so…read morenice to deal with. They also had one of the best prices around. Would definitely use them again

We ordered blinds from them for our home. Met in the showroom (which was very nice) in the summer…read moreto discuss. First time guy "forgot" to come out measure. Husband had to call to remind him of appointment. Very professional when he was here & cost was reasonable. After blinds were installed we noted that blinds had cords and we specifically asked for blinds without cords (on quote and invoice). Was told it would be over $100 for him to come back out. Choose wisely when dealing with home improvement places.

Worked with Dana who was a pleasure from start to finish. She ordered a particular sample I wanted…read moreand upon install, ran into a few issues but Dana and her installer Jon took care of them right away. Hallway turned out beautiful!

I couldn't be more impressed with Wilfredo Romero and his team who installed our carpet today. They…read moretackled a huge job, installing 2000 sq ft of new carpet and restretching another 500 sq ft, all in a single day! They arrived promptly at 8:30 AM, and communicated their plans thoughtfully. I thought for sure they would have to come back on a different day to complete the job-- but indeed they underpromised and overdelivered. They did an exceptional job taking care of our home. They protected wall corners and the bar to avoid damage. No seams can be visible anywhere! They left the place in immaculate condition. Very professional and went above and beyond to ensure we were happy with the job. Special thanks to Autumn, the sales rep who advised us on the carpet choices and pricing options. She was knowledgeable and responsive throughout the entire process. Also, kudos to Mark, the scheduler, who was knowledgeable, professional, and so easy to work with. The quality of their work and their professionalism exceeded all expectations. I highly recommend the entire Creative Carpets team-- Wilfredo Romero and his installation team (Romero Carpets, who does all of Creative Carpets installations) , as well as Autumn and Mark for any carpet or flooring needs! We will be back soon to replace the carpet on a different floor.

hey guys, we had Roland come to our home to redo hardwood floors that were absolutely a mess. I…read morecannot tell you what a beautiful professional stunning job this man did. highly recommend him,reliable. I could not be any happier , thank you so much Roland and family. The Tuttle family

We had Roland's install one room of new wood flooring which was weaved into the existing floors…read more Also, all of our wood was refinished. Roland and Roland Jr. were great to work with. They arrived on time and completed the job on time and to our satisfaction. We are very happy with the work and Our floors look amazing.

Alex did amazing work on my home remodel. He did my floors, my shower tiles and my kitchen…read morebacksplash. I love the final result, he truly does a great job and was very knowledgeable. He told me what I needed to prep to ensure a successful installation and he has great attention to detail. Also the price was very reasonable. Highly recommend for anyone needing some flooring or tile work done!.

Alex is a gem! He is super responsive, his pricing is incredibly fair and he is unbelievably…read moremeticulous! Do NOT hesitate, hire him! I wish I had more tile work I needed done.

service was terrible, waited 4 months for carpet and never returned my phone call and if I did get…read morethrough it was it's coming , it's being shipped. Never came. I wanted the carpet really bad that's why we waited. But finally after 4 months we gave up. And they didn't even care when my husband went it and canceled!!!!

Out getting carpet samples for my buyers to make sure their home is ready before closing. The owner…read morewas very helpful & had the samples at the counter waiting for me to help expedite the process.

If you need carpet, tile, flooring - look no further. Four bathrooms, kitchen, entryway, stairway -…read morethey've done it all in my home. More importantly, they did an absolutely fantastic job. We discussed many different options with respect to tile, flooring, type, carpeting, etc. and Kayla is a gem with tons of helpful information. Brian insures your job is installed to perfection. Timely, efficient, excellent service and products-I wish there were more stars to give them!

Excellent Job, Responded Quickly, Installer was Nice,…read moreprofessional but down to Earth! Lady in office I believe is owner & Very Kind & Helpful! Did my Stairs, upstairs landing & hall w/in few days of Calling, & had in done in few hrs turned out excellent! You Might Pay a Few Bucks More Than Menards or Big Box place- but I'm a Firm believer in ya get what ya pay for, & Also love my City & do my Best 2Keep the Mom & Pop Business Alive!!. I'm Gonna Get my Bedroom done in a Month or 2 & U bet I'm Calling them!.