What a great experience! Booking an appointment was very easy online and once I got there I got a…read morequick, professional, and very friendly appointment. Everyone went out of their way to make sure everything was done well. Thanks!

I wish I could give zero stars. MyEyeDr's outrageous understaffing wasted hours of my precious time…read moreand caused me to miss a critical therapy appointment. The shameless prioritization of bottom line over patient wellbeing on display here is unacceptable. I had an appointment scheduled well in advance, which I arrived on time for. I expected to be seen promptly as a patient who took the proper steps. Instead, I was left waiting for an egregious length of time, nearly TWO HOURS past my appointment time. The staff, while apologetic, was clearly overwhelmed and unable to manage the volume of patients. They were frantically trying to serve the queue that had built up due to the irresponsible lack of personnel. It's obvious that MyEyeDr's corporate overlords have implemented "lean staffing" policies that make it impossible for even diligent employees to provide timely care. This greedy, abusive understaffing directly caused me to miss a vital therapy appointment. As someone who relies on carefully scheduled care to maintain my mental health, this disruption to my treatment and self-care at a vulnerable time was devastating. MyEyeDr's profits-over-people mismanagement of resources threw a wrench into my essential healthcare. It's clear this business cares more about pinching pennies than providing proper patient support. They're willing to understaff locations and leave both employees and patients floundering just to juice their margins. The anxiety, frustration, and disruption to my care plan I suffered as a result is unforgivable. Patients are not just line items in your budget to be squeezed for every last dollar, MyEyeDr. We are human beings with important needs and commitments outside your doors. The utter lack of regard for our time, health, and emotional welfare displayed by your abusive understaffing is disgraceful. I have never felt so devalued and disrespected by a healthcare provider's business practices. If I could be compensated for the incalculable cost of the time and therapy I lost to your toxic policies, it would still barely scratch the surface of the harm done. I advise everyone to steer clear of MyEyeDr and their unethical lean staffing approach. Protect your time, your health, and your dignity and find an optometrist that actually invests in adequate staff to serve patients properly. No one deserves to have their time stolen and their mental health jeopardized by such rapacious, self-sabotaging corporate greed. This experience has shaken my faith in medical businesses and left me feeling deeply violated and unvalued as a patient. The trauma of being so deprioritized and mistreated due to an intentional refusal to responsibly resource a medical practice will stay with me for a long time. MyEyeDr needs to take a long, hard look at their staffing policies and remember their obligations to the human beings in their care. Patients are not an expendable resource to be bled dry for the sake of your bottom line. Until you start properly staffing your locations and put people over profits, you are not worthy of serving vulnerable healthcare consumers. I'm sharing my story so others can avoid being victimized by your abusive "lean staffing" practices. Take your business elsewhere, folks. MyEyeDr will just leave you lean on time, lean on dignity, and bled dry for their balance sheet.

I purchased Coach frames and prescription lenses at the Bridgeville location on 6/15/2019 which…read morecost $492.00. The rep helping me suggested I purchase a scratch warranty on these lens which I did for $60.00. DON'T PURCHASE THIS!!!! I called today 10/22/2019 to ask about getting my lenses fixed because they are scratched. I was told the warranty expires after a year!! Nowhere on the form I was given is this disclosed!!! It states after a year the frames are no longer covered but says nothing about lenses. I am enclosing a photo of this warranty. I have NEVER had a problem with my lenses scratching, this was my first and LAST time with this company. Mary Frola

Anyone else only have issues with glasses while traveling?…read more I wear glasses every day with no issue -- then as soon as I cross state lines, shit goes berserk. I was in Pittsburgh for a quick trip when one such issue arose. I stopped into 3 Guys while on the way grab pancakes at Pamela's Diner next door. Victoria was super nice and super welcoming, and she helped me find what I needed. She even gave me some tips for places to check out during my stay. Thanks, Victoria -- you're a lifesaver!

This was my first time ever going to an eye doctor! All around it was a good experience and I would…read moredefinitely recommend Lawrenceville Vision Care. I scheduled an appointment since I got vision insurance for the first time, and because I was having trouble seeing while driving in the dark. I felt like my eyes were being strained from constantly being in front of a computer screen. The appointment was very thorough and the doctor and other staff were friendly. I expressed my concerns for having air blown in my eye balls, and getting my pupils dilated. The doctor informed me that he didn't need to do the puff of air in my eyes because he had another way of testing the pressure. I was relieved. Once he put the eye drops in my eyes, he said I had about 15 minutes before things would start to get blurry. The woman at the front helped me look at frames and decide which ones I liked best. I tried on a bunch and decided between my top 3 favorites. I thought they had a good selection of designer frames. At this point my eyes got super blurry from the dilation drops when it was time to pay. I was so embarrassed because I couldn't see anything when I tried to hand the woman my health savings card. We then realized I never activated it. I felt so bad, but I had to ask her to read the numbers off of it for me to call to activate it. She helped ring me up and explained everything as I tried on glasses so there were no surprise charges. I was there for an hour and 15 minutes total, which was much longer than I expected. I had no idea what all an eye appointment entailed. It was very comfortable and clean. The doctor was patient and answered all of my questions. I chose this place based on Yelp reviews and distance to where I live. I can't wait to go pick my first pair of glasses in a few weeks!

This is my neighborhood vision store and I will always use them over the big box stores in the…read moremall. I will say that making an appointment is super easy and they even have a telephone prompted call to remind you the day before. That is great service. The staff is also friendly and really helpful. The appointments go by quickly and there has never been a wait time. I like the idea that when I have an appointment it is kept, and kept at the time that I made it. The frames are interesting and always hip. The prices are ok. I will say that on the whole they are a bit more expensive than I would normally like to pay. But I will pay that much for some prescription sunglasses because I drive around so much. Another thing that I like about this Vision Care is that they will give me my prescription and pupilary distance without making a huge stink about it. I pay for my appointment and for my sunglasses so if I want to get glasses cheaper online they allow that. Some other places do not and that is what makes me continue to use Vision Care above anything else. Anyone in the neighborhood should get their eye care here. It is great. The service and staff are top notch. You cannot ask for much more.

I tried to get an appt with their Mercy location, got a foreign receptionist with a heavy Spanish…read moreaccent I could barely understand and she could barely speak or comprehend English, plus she mumbled and talked so low it was like she had her hand over her mouth. I said I needed an appt for an eye allergy, and she insulted my intelligence by saying it was the ophthalmology office and asked if I had the right department! I have medical training and medical degrees!!! She made an appt but put it in Shadyside where I can't get to, then scheduled it at Mercy on the 30th when it sounded like she said the 13th and I can't do the 30th. I went on the app and cancelled in disgust!!! Do better, UPMC.

Does not deal well with patients who have limited abilities…read more Waited 90 minutes AFTER scheduled appointment before being seen by assisting staff who new nothing of the patients's history. Then waited longer before doctor came in. Nurse brought 2 student nurses in and explained in detail what instruments and how they would be used in front of patient who was already worried about procedure. Remember the patient has limited IQ. Then took a private call on phone as, don't really care where she's having dinner. Appointment was over 3 hours long and actual time of being seen or heard was less than 30 minutes.

I had a very frustrating experience with my recent contact lens checkup here. I specifically told…read morethem that I have insurance for my contact lens exam. Yet, they still charged me the full amount out-of-pocket. When I asked the front desk how much allowance I had left for contact lenses, they told me I still had $165 left (originally $175). However, after I called my insurance company to check the claim, I found out they didn't actually claim the charge through my insurance and made me pay entirely out of pocket. It clearly shows that the staff doesn't fully understand their work. They charged $60 for a contact lens exam, so be warned! The lack of communication and clarity about insurance charges was unacceptable. To top it off, the checkup service itself was just OKAY. I won't be coming back.

Had double cataract surgery in April and May. Not even 50 years old yet. I couldn't see far away…read morevery well but that wasn't an issue as I'm a shut in. I could see the cook tune it to read to watch TV anything that needed close up reading I had no problem. It is now August 13th and I've been waiting for a call back from the Doctor's office since Friday after speaking with the manager. Manager assured me she would have Doctor contact me. Got a message to contact Amanda. She doesn't know why. Now if I had not sent a detailed message to the office by email with screenshots and then spoke with the office manager the same day to make sure it was received and she assured me the Doctor would get back to me. It is now Wednesday at 3 o'clock and the office is upset with me because I did not use a calm voice. They took my eyesight and made it worse. I am vomiting daily. I asked Doctor for zofran and he said no. I have done everything in my power I need the Doctor's office to step up I've been going to them for over 25 years and this is not what I expect!