Took my daughter here after her concert. Service was fast. Food was good. Price was great.

Slowest Mexican restaurant waiters ever! Food not that good and high priced, will not be coming back, took 20 min just to get drink orders

I was very dissatisfied with my last visit to Mi Pueblo. I stopped there for an early dinner last night and asked to sit in the bar area. I was ignored for 20 minutes until I finally got someone's attention. After asking for a menu I finally got one and began sitting at an empty unattended table for another 10 minutes. After getting the attention of an employee I asked " don't I even get chips, water or utensils"? The employee looked at me with a blank stair and said " you want water"? I immediately asked to speak to the manager and the employee said we are understaffed tonight and there is no manager" OBVIOUSLY I said!! I got up and walked out and they could not have cared less. A word of advise, don't go to this restaurant if you a solo diner because you will be ignored for the sake of larger groups . read more

I originally sent this in a Facebook message as I am not one to make a big deal. But since I never got any type of response I thought this would be my next step. A little back story, my boyfriend drives a truck and spends 4-7 days a week in Mount Pleasant and I am there with him the majority of the time. The place is right across the street from the hotel he stays out and I mean we can just walk across the street. BUT because of all of this I will never step foot in this place again and I advise anyone else looking for a good mexican place to skip this place. So since I could not find an email address to send my complaint to i thought this would be the next best thing. I live on the quad cities Illinois. My boyfriend, his sister, their cousin and I came to your Mount Pleasant location to have dinner. When we first got there, I stood at the hostess counter for a minute and waited. A young blond girl walked up, looked at the seating chart, looked at me and walked away. Did not say one word. She returned after about two minutes and asked "one?" I said no four she said ok, gathered menus and flatware and showed us to out table. She asked what we wanted to drink and this is when I knew there was going to be a problem. Their cousin asked if they had daiquiris and she said no. I stated virgin daiquiris and she said all they had were margaritas. I the showed her on the menu that it said non alcoholic daiquiris. She said oh and wrote it down. The rest of us ordered diet Pepsi. She left and returned with our drinks. She asked if we were ready to order and I stated not yet she said ok and waited and came back. I ordered the beef and chocked fajitas for two for my boyfriend and I with no guac. I ordered and order of soft chicken tacos with just chicken and cheese. I could tell she was knew so i didn't go too fast. She was writing as I was saying it. She the. Asked what kind of tacos beef? I said no chicken soft shell just chicken and cheese and a side of beans and rice. She wrote again and asked so you want two and I said no i want an order and I repeated it for a third time. Their cousin ordered a grilled shrimp salad in which the server had to look at the menu for whatever reason. I could tell there was going to be problems but I never expected the service. When our food was brought to the table everything seemed ok till she opened her tacos and they were not just chicken and cheese, there was guac on my fajita plate which did not have cheese and she didn't get her beans and rice. I explained that this was suppose to have no guac and the tacos were suppose to be just chicken and cheese. She took the fajita plate and walked away and then came back with a plate without guac. I told her again that the tacos were suppose to be just chicken and cheese. She took the taco plate and said she would have them remake then. She came back with the same tacos and proceeded to tell me that the sauce was mixed in "with the chicken or maybe the cheese" she wasnt too sure apparently. She then said "it's the way you ordered them that's why they came out like that" I have been in food service for 16 years as a server, bartender, and a manager and I have always been taught the customer is always right and in this case I was right. I explained to the server that I ordered it with just chicken and cheese. I don't place the order i just give it to you. So go over to the window and have them make them with just chicken and cheese please. She walked away and another guy came over and I had to explain to him what I wanted. He said she was new and that they were remaking it. So her tacos came after the rest of us were done eating. When he brought them he said he gave her an extra one so now there was three. I told him there should have been three because that is what I ordered. He said you did. I said yes. He walked away. We had to wait way too long to get our check. I got tired of waiting and went up to the cashier which was the guy who brought the tacos over. She brought over check over and I said I had a problem paying for tacos that didnt come till the rest of us were done eating. He gave me a total that was $5 cheaper, said with an attitude. Never once asked how the rest of my meal was or apologized. Like I said, I have been in food service my whole and customer service and have NEVER received service like this. I would really like a response to this because I would hate to think this is how you treat customers. read more

This review will be more of a "Buyer Beware" review. My girlfriend and I stopped here to have dinner on the evening of 12/22/2012. The food rated a 3 of 5, the service rated about the same. My "Buyer Beware" story is as follows. Today is the 29th of Dec. Yesterday, I opened my bank statement and notice a lot of charges to my debit card that I did not make. I contacted my bank, they put a stop on my debit card and now I am doing all the paperwork to recoup my $. I went through my statement and the ONLY time that I lost sight of my debit card was at this restaurant. I am not saying that it specifically happened here, but as I said the charges started showing up after I visited the Mt Pleasant Mi Pueblo Real. I will not go to this establishment from now on and be much more careful with any debit card use (ie not lose site of it). Other than that, the food was just OK, the service was sketchy but it was a Friday nite, there were a lot of people there. If you have the time, the Mi Pueblo Real in Washington Iowa is 100% better than this one. read more

Our favorite place for a fun time, staff is very pleasant and the food is so good and at a great price.

This place wasn't the worst I've ever been to, but far from the best as well. The waiter was quick to take our drink order, but that was all the time he wanted to give us to figure out what we wanted to order. We told him we needed a few more minutes, and we didn't get our chips and salsa until after we ordered. I can understand that because people might be getting the free chips and leaving. Anyway, the salsa had a decent flavor and only a little less spicy than I like, but there was Tapatio on the table, so that was a big plus. After we ordered our food, we had it in less than 10 minutes, which I was amazed by. Thankfully neither my husband nor I had anything that could be undercooked. I got the veggie fajitas and the vegetables were perfectly seasoned and cooked. The rice was bland and dried out, though. We each got margaritas, one lime and one strawberry, and they were pretty basic besides the fact they use the pink Himalayan sea salt to rim the glasses. Be sure to mix up the lime one before you drink it or it will be extremely salty. The waiter we had seemed to be ready to get rid of us in a hurry, because he never asked if we wanted dessert and just assumed we were only having one drink and rushed our check to us. We went right around 5:30ish, so it wasn't close to closing time. Sorry if it was the end of his shift or something, but he could have very easily handed our table over to another server. I would come back again for the food, maybe just a different day or time. read more

Food is generally decent, but wait staffs desires take precedent over customers. Stopped in for lunch on a Saturday and was seated in the bar area with a view of the big screen TV. There was a college football game on that I wanted to see so I was happy. After I received my food, my waiter and some of the other staff went over to the TV and changed channels to something they wanted to watch. I was not asked if I minded and ended up watching the game on my phone. I will not be back. read more

Poor service. Took over 90 minutes for a taco (which was wrong) and forever for refills. Didn't dare to ask for anything else...who knows how long it would take. Will not return. read more

I love the food and we always have a positive experience dining in. If you order food for pick up though, make sure to check if the order is correct. We have had some bad experiences with missing taco shells...missing salsa...wrong food, etc. it is very frustrating to get the food home only to find out you have to go back. we have had more wrong orders than right orders with carry-out, so use caution. on the other hand, when we dine it we usually have no problems. read more

Bad experience. Awful Margarita, all Limeade no Tequilla. Dairy-free request ignored, even on the second try. Kitchen staff needs to be trained on allergens. At least the bottled beer was cold. read more

Just DONT. The food is terrible, the waitstaff are the rudest you have ever come across. The food is actually frozen and heated up. The cooks have been known to re use food off of other plates from customers that didn't finish their meals. This place is TROUBLE with a capital "T". Not Clean, not friendly, I hope this joint gets shut down. read more

Unbelievable! Just walked out of here...will never come here again. Service sucks. Orders are wrong! But today I had an incident which blew my mind! I took my 29yr old son, 18 yr old and 12 yr old daughters to lunch. When we were finishing up a staff (later found out he was the owner) came to remove the dirty dishes. My youngest was still eating off of hers but the guy reached across me and grabbed her plate. I said to him that she was still eating but he said no he had to take her plate. I repeated myself that she was still eating but he told me again that no he needed to take the plate. I grabbed the plate and he literally tried to tug it out of my hand. I looked at him and told him to let go of my daughter's plate...now! and he finally did. He mumbled something at me and my son who speaks Spanish told him to quit being an asshole! I'm incredulous! I moved to Mt. Pleasant a year ago and am regularly stunned by the absolute lack of service ability here but this took the cake! read more

I was visiting a friend in SE Iowa and we went here for dinner. She and I both worked in a Mexican restaurant for years and love Mexican food, especially "authentic." Having been a vegetarian for many years, I ordered the vegetarian fajitas. It was huge portion, but about halfway through, I noticed there were several chunks of chicken in my fajita. I tried to get the server's attention and she finally stopped by after about ten minutes. I told her there was chicken in my fajita and she told me, "Ok, I'll let the cook know." About 15 minutes later, she came back and told me, "Yeah, the cook said sometimes chicken falls into the veggie fajitas." To which I said, "But that's not OK to a vegetarian, that's why I ordered a vegetarian meal." She shrugged her shoulders and asked if I wanted to talk to the manager. About ten minutes after that, the manager came over and said, "Yeah, sometimes chicken falls into the veggie fajitas." He asked what I wanted him to do and I said to discount my meal. He asked if I would like a $3 off coupon for my next visit (I live 600 miles away), I declined so he took $3 off my meal. I really didn't find that impressive. No one spoke English well at all (including the manager), which was certainly an issue while trying to convey the problem but, regardless of the language barriers, they clearly just didn't care. Aside from taking over a half hour to "resolve" the meal issue, the service was inattentive at best. The food was decent and the portions huge, but still not worth the total lack of service. read more