My family stayed at the Hilton Chicago/Oak Lawn for four nights, and overall the experience was…read moredisappointing. The bathroom door made loud noises every time it opened, and housekeeping failed to clean our room even after I personally requested full service and towels at the front desk before leaving for the day. When we returned after midnight, the trash was still there, the beds were not made, and there were no clean towels. I called the front desk several times with no answer and had to go downstairs myself, only to find the clerk having a personal conversation and watching TV. While she apologized, it felt very unprofessional. I was also charged for an $8 bottle of water that we never touched. My husband even said you can buy a 12-pack of water at Walmart for that price. As a Hilton Honors member since 2017 with a Hilton American Express card, I was frustrated by the confusion regarding the "free" water bottles. To make matters worse, guests were partying loudly until 3:00 AM the night before our early flight, making it impossible to sleep. I expected much better service and professionalism from a Hilton property.

We had to stay at this hotel unexpectedly when our flight was cancelled and we were stuck in…read moreChicago overnight and while the situation was not great, the staff at the hotel made things better with excellent service and friendly attitude. From Joanna who checked us in at the front desk upon our arrival, to Wassim who was our server at the breakfast (and offered to make us a fresh pot of coffee), the experience here was excellent. The location was very convenient to MDWairport, the rooms were clean with all the amenities we needed. The breakfast was delicious and Wassim was attentive and helpful. I'm not quite sure we will ever be back in Chicago, but if we are, we know where we will go!! One small edit for advice- plan ahead for the shuttle! We requested a 930 shuttle departure, and when we got downstairs at 925, it had just left. The front desk worker said that they'd be "right back", and after waiting 10 minutes, she said they had gone to the airport and would be back for us. When we got an Uber at 9:45, the shuttle was still not back.

One of the worst nights I've ever spent in a motel. The rooms are dark and depressing and the stink…read moreis off the charts. On a scale of 1-10 I'd put it at a 10 for chemical odor. When I asked about this at the front desk they said all the rooms are the same and it's due to chemical products used by the cleaning staff. Whatever they're using has a particularly noxious odor that feels like it's stabbing at your lungs, making it difficult to breathe. I woke up multiple times during the night just to open the front door and take some deep breaths of fresh air. It's terrible in this day and age that hotel owners don't realize how many people are chemically sensitive, may have breathing/respiratory issues, or just want to breathe fresh clean air instead of chemical stink. If you're odor-sensitive in any way you'll have an extremely rough time at this motel. I strongly advise finding another place.

Unclean, unsafe, unsanitary, absolutely unacceptable conditions. Spent $150 for a night. Got there…read morelate, was already running late for a concert, set out stuff down and immediately left for the concert. We come back at 3:30 am and discover the absolutely atrocity of a motel room we were expected to sleep in for the night. We had no time to book a new room and find a different hotel. Once we notified the man running the desk and asked for our money back we were told no, and that he didn't have authority to do so. I showed him the room and he had said it was "his fault he didn't check the room before we came in" this was not a one time mistake. This dust, dirt and grime was a build up overtime, not an "oops I forgot to wipe down a surface once." Black mold, mystery liquid marks on the ceiling and walls, 6 months worth of dust in the ac filter (not to mention the visible dust on the outside of it), dirty sheets, there wasn't even a fitted sheet on the bed only a top sheet, dirt hair and dried up food between the wall and the head of the bed, drool stains on pillows and pillow cases, dust & hair everywhere. I felt like I was staying in someone's personal bedroom, not a clean motel room. Fresh sheets and wiping down surfaces is the BARE MINIMUM expectation and yet there was an envelope from the cleaner in the room asking to "reward for their efforts" asking for a tip. Are you kidding me? What a joke. I should have dusted out the ac filter and left it in the envelope. I could have taken a bottle of windex and a rag and had that place clean in a matter of 10 minutes. It was actually pathetic how neglected this room was. Once we were leaving the parking lot the man came out to our car window and said he could refund me $50 and said to come back next time and he'd give me half off. HA! You really expect me to come stay there again after that? You could not PAY ME to stay in that place ever again. For $150 you could hire someone to detail clean every single room in that place. For that price you can get a nice room at the Hampton. Pathetic and unacceptable. Don't stay here.

I wish I had found this place years ago! Nice accommodations and fabulous staff. And of course,…read morethe chocolate chip cookies served warm. I found this gem when looking for a hotel that would allow me to leave my care on the premises until I return. They have a stay and park program that I love. I stay the first night, catch the airport shuttle the next morning, and leave my car. No more paying to park a couple miles away and waiting on the shuttle bus to get there to pick us off or drop us off. When you return from your trip, you catch the free Doubletree hotel shuttle back to your car, get in your car, and leave. No need to check back in with the front desk. The shuttles to and from the airport are complimentary. Just give your driver a nice tip.

The DoubleTree by Hilton in Alsip Illinois is a hard place to review. There are some good things…read moreto note but these positive attributes are outweighed by the negatives. Let me start with the good stuff. The rooms were quite nice. To be honest, this is NOT a 4 star hotel, so do not expect a Ritz Carlton. But the furniture and the furnishings were quite nice and new. The towels were thick and heavy. The toiletries were very nice and plentiful. Likewise, the lobby is nicely done and big enough to handle lots of people at one time. We stayed at the hotel because of a big event/meal and, I have to say the event and food there were really good. The ballroom was nicely appointed and the food was very tasty (a hard thing to do when you're feeding about 300 people). But the hotel event staff ran a tight ship and I noticed a fair number of people going back through the buffet line for seconds. That is a good sign. Okay now to the bad stuff. The front desk staff were not very friendly or helpful. They looked at you, if they did at all, like you were bothering them. Housekeeping was sub-par; slow and they did not really clean anything. The bar and the dining room were also not good. The food in the bar and the breakfast in the dining room were not worth going back for at all, ever! One final thing to note is that the hotel is isolated in an area that is not so nice. Surrounding businesses are not interesting, there are no good restaurants and there is no place to shop if that is your thing. The hotel itself might be worth a 4 star rating here but the negative aspects drag it down to a 3 star review. Do I recommend this hotel? No.

Roaches, loud neighbors, thin walls, paint damage, blood / semen : roach guts all over the walls…read more Sticky floor, damaged doors. I'd damn near choose being homeless over stating here. Worst hotel I've ever stayed at.

First time trying this place out, will come again. The cleaning service was good, and the…read morereceptionist was very helpful.....suggest the VIP rooms.

Checking in was smooth and easy. Our room was large and smelled clean. Room looked brand new…read more It was quite the first night. In the morning at 9am we went down to breakfast. They had cheese omelettes, sausage and breakfast potatoes. As well as two waffle irons to make mini Belgian waffles. Second night a bunch of kids checked in for some soccer / hockey event. They were teenagers but acted like toddlers in the hallways. Running and screaming. Loud music was playing in the room next to us but they had enough courtesy to turn it off by 11pm. Second moring we went down same time. 9 am. No sausage, no potatoes and no waffles. Only thing hot were western omelettes ( yuck ). No cleaning service so had to ask for extra towels at the front desk. Our room phone wouldn't call the front desk. I asked for a couple extra pillows and was told they were out. Didn't think we'd ever stay here again. Proximity to what we wanted was too far away.

The stay at the Hampton is a little rough. I've stayed here 3 times now. Each a little unique. I…read morepersonally find the bedrooms sometimes have slight mildew smell. This last visit was the worst of the bunch. Multiple families here for what would seem to be a staycation. Kids and families dragging water into the hallways from the pool. And fairly loud in their rooms. I know this is me being complainy but guests need to respect that other people are around. In general there were multiple broken items in the hotel. Benches at breakfast, handle in the elevator, signs through out, toilet paper holder in my bathroom. There was also no shampoo which was really annoying after I arrived late after a severely delayed flight. The staff did jump to fill it the next day when asked. After which I noticed the conditioner was also empty. Breakfast was normal hotel breakfast and fine. Coffee was always fresh and available. Parking was free and wash to access the building from all sides. Rooms generally clean.

The ONLY reason I'm giving this place a 1 star is because I have to give stars. Staying here for…read morethe 4th of July holiday. 7/1 - 7/9. As of today 7/5. Have NOT had bed sheets changed and had to go get my own towels - no "fresh" towels. WTF. I understand if it's been possibly 2 days but 5??!!!! Do your self a favor and PASS THIS PLACE UP!!!!!!! (This greeted me when I came back to my room).

Where do I start with this huge mess! After having a power outage we decided to stay at a hotel. I…read moream 8 months pregnant with a four year old and I did not feel like staying at home with this Chicago heat! We called and made reservations and we were told our total was roughly $84. We finally make it to the hotel and the lobby looks clean and orderly so we are happy (that doesn't last). We go up to the desk person and she can't find our reservation, no worries right they have other rooms. When she gives us the paper work to sign the total is $115 with a "discount". That's $30 more than we were initially quoted but I am so tired and cranky I let it slide. We go up old ratty dirty elevator and get off on the 3rd floor. As soon as the elevator opens the combination smell of dirty old man, cigarettes, and massive BO wafts towards our direction. We get into our room and you can tell the cleaning crew did the bare minimum to keep this place "clean". I've stayed at better hole in the wall hotels in Mexico! The coffee pot, which I had no intention of using was full of coffee stains. And the disposable cups were all crush that two of them had holes in the bottom. Against better judgement we get up for their continental breakfast. I can't complain about the breakfast it is usual breakfast fare ie. toast, cereal, etc. But that room was hot an MUGGY! It felt gross. They had no plates and the milk was not in a cool container so needless to say I stayed away from that mess. The reason I gave it two stars instead of one is because the desk people were nice and they ended up giving us the original price of $84. Next time I will prefer to stay in my home oven than this place.

If you care about a good nights sleep, don't stay here. There are far better reasonable hotels…read morearound 63rd street. Closer to Midway. The floors are filthy. The elevator is gross. The sink in the bathroom could not be shut off and never gave us hot water! The shower water pressure was awful. Only one staff member was friendly (Jennifer) There is no microwave in the room. If you want one just ask at the desk. They brought us one when we arrived. The beds are some of the worst I've slept on. Bring your own pillow unless you like pancake or knobby pillows. This place is in dire need of a renovation! I've machine did not work. The place reeked with powerful skunk weed. The guy at the desk said "well it's legal here now" Um, not in public buildings it isn't. It's still smoking in a room regardless. Ok, a plus... the refrigerator was nice size and clean. They do server breakfast, but we opted not to eat here sure to all of the above.

Although the reviews posted here concerned me I needed some BW points for an upcoming personal trip…read moreso I booked 2 nights. Upon arrival I was greeted by Jennifer, a very nice young lady that checked me in and really seemed to care about my stay. The room itself was clean and comfortable. I saw no evidence of bugs or mold. The bed and the room as a whole were comfortable and everything in the room functioned as it should. Maybe there has been a change in management since the earlier reviews or maybe the facility was updated since Covid wreaked havoc on the hospitality industry but based on my current experience I would definitely stay here again.

7/19/25-7/27/25 1st…read moretime at a Hyatt branded hotel. This was a great start, this hotel was new, clean and service was excellent. It's near the Chicago Midway airport. It a walled in section that is surrounded by hotels of every brand. This means there are a lot of pilots and flight crew staying overnight. The king room 603 at the end of the hall, was large. You enter the room and see the closet, sofa and desk and you wonder where is the bed was LOL. Turn right is the vanity sink and the toilet and shower is further in behind a door. Then you go around the small partition wall and the King bed is waiting for you. Very comfortable bed. I usually have trouble sleeping in hotel beds but not this one! As this is a corner room there is 2 windows looking out to the other hotel and more parking. The shower was pretty spacious. There is a fairly large gym, and pool but no hot tub. The business center is in a open space right behind the registration desk and has 2 computers and a printer. Unlike other hotels were you need to use your keycard to enter. Unfortunately this also means the kids are down there playing computer games lol Speaking of kids, there was an unusually large amount of kids of different ages and usually only staying a day or two. Turns out there is a sports center nearby where the traveling sports teams come to compete. Our corner room, even with all the kids running back and forth, and the layout of the room meant it was very quiet in our room. :) Breakfast is included if you are a rewards member otherwise you can purchase. Hot buffet style and it was pretty good. The hot foods were: Eggs, bacon, sausage, french toast stick and frittatas. Definitely recommend this hotel.

I stayed the night here and the second day I had bed bug bites all over my stomach. They said…read morethere is no way to prove it was from their room. They couldn't move me to a different room because then I could possibly spread them to that room so I was forced to stay in the same room. They did at least change the sheets

We often stay at Marriott Residence Inns for the convenience of the kitchen: full sized…read morerefrigerator, microwave, sink, dishwashers, etc. This location has been both convenient when we come to town to visit with family (which is often). Typically more affordable than the downtown locations. We've gotten to know the team working here and they have been welcoming and helpful. As a Titanium elite, well recognized here, has also been a great location for Bonvoy benefits including room upgrades when available.

The hotel is kept up pretty well. The staff have to figure out the cleaning schedules every now and…read morethen. Cleaning and refresh are days apart. Your room will be refreshed after 3 days and cleaned after 7 days. What happened to everyday service? Other than the odd cleaning schedule the place is not bad. We stayed here instead of downtown and the location isn't bad.