We had to stay at this hotel unexpectedly when our flight was cancelled and we were stuck in…read moreChicago overnight and while the situation was not great, the staff at the hotel made things better with excellent service and friendly attitude. From Joanna who checked us in at the front desk upon our arrival, to Wassim who was our server at the breakfast (and offered to make us a fresh pot of coffee), the experience here was excellent. The location was very convenient to MDWairport, the rooms were clean with all the amenities we needed. The breakfast was delicious and Wassim was attentive and helpful. I'm not quite sure we will ever be back in Chicago, but if we are, we know where we will go!! One small edit for advice- plan ahead for the shuttle! We requested a 930 shuttle departure, and when we got downstairs at 925, it had just left. The front desk worker said that they'd be "right back", and after waiting 10 minutes, she said they had gone to the airport and would be back for us. When we got an Uber at 9:45, the shuttle was still not back.

My family stayed at the Hilton Chicago/Oak Lawn for four nights, and overall the experience was…read moredisappointing. The bathroom door made loud noises every time it opened, and housekeeping failed to clean our room even after I personally requested full service and towels at the front desk before leaving for the day. When we returned after midnight, the trash was still there, the beds were not made, and there were no clean towels. I called the front desk several times with no answer and had to go downstairs myself, only to find the clerk having a personal conversation and watching TV. While she apologized, it felt very unprofessional. I was also charged for an $8 bottle of water that we never touched. My husband even said you can buy a 12-pack of water at Walmart for that price. As a Hilton Honors member since 2017 with a Hilton American Express card, I was frustrated by the confusion regarding the "free" water bottles. To make matters worse, guests were partying loudly until 3:00 AM the night before our early flight, making it impossible to sleep. I expected much better service and professionalism from a Hilton property.

One of the worst nights I've ever spent in a motel. The rooms are dark and depressing and the stink…read moreis off the charts. On a scale of 1-10 I'd put it at a 10 for chemical odor. When I asked about this at the front desk they said all the rooms are the same and it's due to chemical products used by the cleaning staff. Whatever they're using has a particularly noxious odor that feels like it's stabbing at your lungs, making it difficult to breathe. I woke up multiple times during the night just to open the front door and take some deep breaths of fresh air. It's terrible in this day and age that hotel owners don't realize how many people are chemically sensitive, may have breathing/respiratory issues, or just want to breathe fresh clean air instead of chemical stink. If you're odor-sensitive in any way you'll have an extremely rough time at this motel. I strongly advise finding another place.

Unclean, unsafe, unsanitary, absolutely unacceptable conditions. Spent $150 for a night. Got there…read morelate, was already running late for a concert, set out stuff down and immediately left for the concert. We come back at 3:30 am and discover the absolutely atrocity of a motel room we were expected to sleep in for the night. We had no time to book a new room and find a different hotel. Once we notified the man running the desk and asked for our money back we were told no, and that he didn't have authority to do so. I showed him the room and he had said it was "his fault he didn't check the room before we came in" this was not a one time mistake. This dust, dirt and grime was a build up overtime, not an "oops I forgot to wipe down a surface once." Black mold, mystery liquid marks on the ceiling and walls, 6 months worth of dust in the ac filter (not to mention the visible dust on the outside of it), dirty sheets, there wasn't even a fitted sheet on the bed only a top sheet, dirt hair and dried up food between the wall and the head of the bed, drool stains on pillows and pillow cases, dust & hair everywhere. I felt like I was staying in someone's personal bedroom, not a clean motel room. Fresh sheets and wiping down surfaces is the BARE MINIMUM expectation and yet there was an envelope from the cleaner in the room asking to "reward for their efforts" asking for a tip. Are you kidding me? What a joke. I should have dusted out the ac filter and left it in the envelope. I could have taken a bottle of windex and a rag and had that place clean in a matter of 10 minutes. It was actually pathetic how neglected this room was. Once we were leaving the parking lot the man came out to our car window and said he could refund me $50 and said to come back next time and he'd give me half off. HA! You really expect me to come stay there again after that? You could not PAY ME to stay in that place ever again. For $150 you could hire someone to detail clean every single room in that place. For that price you can get a nice room at the Hampton. Pathetic and unacceptable. Don't stay here.

The warm cookies we had were delicious. We needed a place to stay when our furnace went out and the…read moreHilton was close by. The accommodations were great and I enjoyed my breakfast was delicious. I look forward to staying again soon as my anniversary is coming up soon.

The DoubleTree by Hilton in Alsip Illinois is a hard place to review. There are some good things…read moreto note but these positive attributes are outweighed by the negatives. Let me start with the good stuff. The rooms were quite nice. To be honest, this is NOT a 4 star hotel, so do not expect a Ritz Carlton. But the furniture and the furnishings were quite nice and new. The towels were thick and heavy. The toiletries were very nice and plentiful. Likewise, the lobby is nicely done and big enough to handle lots of people at one time. We stayed at the hotel because of a big event/meal and, I have to say the event and food there were really good. The ballroom was nicely appointed and the food was very tasty (a hard thing to do when you're feeding about 300 people). But the hotel event staff ran a tight ship and I noticed a fair number of people going back through the buffet line for seconds. That is a good sign. Okay now to the bad stuff. The front desk staff were not very friendly or helpful. They looked at you, if they did at all, like you were bothering them. Housekeeping was sub-par; slow and they did not really clean anything. The bar and the dining room were also not good. The food in the bar and the breakfast in the dining room were not worth going back for at all, ever! One final thing to note is that the hotel is isolated in an area that is not so nice. Surrounding businesses are not interesting, there are no good restaurants and there is no place to shop if that is your thing. The hotel itself might be worth a 4 star rating here but the negative aspects drag it down to a 3 star review. Do I recommend this hotel? No.

Overall, we had a pleasant 3-night stay. The hotel was clean, comfortable, and the staff were…read morefriendly and welcoming throughout our visit. We were early risers so can't say anything negative about the breakfast options. Public transportation to the city was limited and getting a rideshare to pick us up took longer than usual.

This is my second time staying in this place in my last. I wanted to share my experience about my…read morerecent stay because it was very disappointing. Unfortunately the overall condition of the hotel fell well below what I expected. Through out our stay which was 6 days. We repeatedly had to ask for basic items and services instead of them being provided proactively. Housekeeping was inconsistent, and it often felt like we were inconveniencing the staff by requesting the essentials. Everyday we had to ask to have our room serviced. The food at the buffet in the breakfast area was always out of food. And items were not replenished in a timely manner leaving guests with limited options. There was the usual scrambled eggs, sometimes hard boiled eggs ( but not always) omelettes, sausage or bacon, like that high carbs. And then the bathroom plumbing was an issue, the drainage wasn't going down fast enough in our bathroom sink and we stayed here exactly a year ago the same time and the same thing happened in another room on another floor, the general manager was nice enough and he overheard the conversation and said if there's anything we can do let us know. But this is a very poorly run hotel, the heat for the week that we were there in Chicago was extreme( in July)and somehow they had no AC in the lobby fortunately there were AC in the rooms but nothing in the lobby which made it unbearable to eat breakfast that early in the morning. The most concerning issue was the cleanliness. While unpacking after returning home, a live beetle or roach crawled out of my one of my packing cubes. The following morning I found another 2 inch half dead roach on my bathroom floor near my vanity bag where I left hanging out, while I can't say with certainly where it originated, this is caused significant concern about the cleanliness of our hotel room!

The ONLY reason I'm giving this place a 1 star is because I have to give stars. Staying here for…read morethe 4th of July holiday. 7/1 - 7/9. As of today 7/5. Have NOT had bed sheets changed and had to go get my own towels - no "fresh" towels. WTF. I understand if it's been possibly 2 days but 5??!!!! Do your self a favor and PASS THIS PLACE UP!!!!!!! (This greeted me when I came back to my room).

Where do I start with this huge mess! After having a power outage we decided to stay at a hotel. I…read moream 8 months pregnant with a four year old and I did not feel like staying at home with this Chicago heat! We called and made reservations and we were told our total was roughly $84. We finally make it to the hotel and the lobby looks clean and orderly so we are happy (that doesn't last). We go up to the desk person and she can't find our reservation, no worries right they have other rooms. When she gives us the paper work to sign the total is $115 with a "discount". That's $30 more than we were initially quoted but I am so tired and cranky I let it slide. We go up old ratty dirty elevator and get off on the 3rd floor. As soon as the elevator opens the combination smell of dirty old man, cigarettes, and massive BO wafts towards our direction. We get into our room and you can tell the cleaning crew did the bare minimum to keep this place "clean". I've stayed at better hole in the wall hotels in Mexico! The coffee pot, which I had no intention of using was full of coffee stains. And the disposable cups were all crush that two of them had holes in the bottom. Against better judgement we get up for their continental breakfast. I can't complain about the breakfast it is usual breakfast fare ie. toast, cereal, etc. But that room was hot an MUGGY! It felt gross. They had no plates and the milk was not in a cool container so needless to say I stayed away from that mess. The reason I gave it two stars instead of one is because the desk people were nice and they ended up giving us the original price of $84. Next time I will prefer to stay in my home oven than this place.

Although the reviews posted here concerned me I needed some BW points for an upcoming personal trip…read moreso I booked 2 nights. Upon arrival I was greeted by Jennifer, a very nice young lady that checked me in and really seemed to care about my stay. The room itself was clean and comfortable. I saw no evidence of bugs or mold. The bed and the room as a whole were comfortable and everything in the room functioned as it should. Maybe there has been a change in management since the earlier reviews or maybe the facility was updated since Covid wreaked havoc on the hospitality industry but based on my current experience I would definitely stay here again.

Okay for a One Night Stay!!…read more I had a morning flight out of Midway and was looking for a place to stay close to the airport. One factor that got me to stay here was that it was relatively affordable for the area. I found parking was easy, and the check was great, and although the rooms could certainly a refresh, they were spacious, clean and the bathroom was spotless. I didn't use any of the amenities as I went out that night to Chucks' in Burbank for dinner and then headed into Chicago for a few hours. The AC/heat unit wasn't too loud, the carpet was clean, and the wifi signal was very good. I got a good night's sleep in a big comfortable bed and got up the next morning took a hot shower, checked out and went to the airport. No-Fuss, No muss. The hotel has a great location and it's close to malls, restaurants, gas stations and the airport. It was great for a one night stay.

7/19/25-7/27/25 1st…read moretime at a Hyatt branded hotel. This was a great start, this hotel was new, clean and service was excellent. It's near the Chicago Midway airport. It a walled in section that is surrounded by hotels of every brand. This means there are a lot of pilots and flight crew staying overnight. The king room 603 at the end of the hall, was large. You enter the room and see the closet, sofa and desk and you wonder where is the bed was LOL. Turn right is the vanity sink and the toilet and shower is further in behind a door. Then you go around the small partition wall and the King bed is waiting for you. Very comfortable bed. I usually have trouble sleeping in hotel beds but not this one! As this is a corner room there is 2 windows looking out to the other hotel and more parking. The shower was pretty spacious. There is a fairly large gym, and pool but no hot tub. The business center is in a open space right behind the registration desk and has 2 computers and a printer. Unlike other hotels were you need to use your keycard to enter. Unfortunately this also means the kids are down there playing computer games lol Speaking of kids, there was an unusually large amount of kids of different ages and usually only staying a day or two. Turns out there is a sports center nearby where the traveling sports teams come to compete. Our corner room, even with all the kids running back and forth, and the layout of the room meant it was very quiet in our room. :) Breakfast is included if you are a rewards member otherwise you can purchase. Hot buffet style and it was pretty good. The hot foods were: Eggs, bacon, sausage, french toast stick and frittatas. Definitely recommend this hotel.

I stayed the night here and the second day I had bed bug bites all over my stomach. They said…read morethere is no way to prove it was from their room. They couldn't move me to a different room because then I could possibly spread them to that room so I was forced to stay in the same room. They did at least change the sheets

staff and rooms are filthy and offensive. I stayed here for a few days, A MALE employee bursted in…read moremy room because I had AirPods in my ears and couldn't hear the housekeeper knocking, then proc to walk around the motel screaming foul language at the top of his lungs, stay away

Worst motel ever! The only thing going for it was a television. But that didn't even work! We…read morecalled to ask for another room but she never came. No plug in washroom. Water all over the floor. We asked them to clean it. They handed me the mop! If we didn't need it fwaiting for my flight we would've left. It wasn't worth the six hours!! Definitely not worth $85! Big mistake! I would've preferred sleeping in the terminal!!

We often stay at Marriott Residence Inns for the convenience of the kitchen: full sized…read morerefrigerator, microwave, sink, dishwashers, etc. This location has been both convenient when we come to town to visit with family (which is often). Typically more affordable than the downtown locations. We've gotten to know the team working here and they have been welcoming and helpful. As a Titanium elite, well recognized here, has also been a great location for Bonvoy benefits including room upgrades when available.

The hotel is kept up pretty well. The staff have to figure out the cleaning schedules every now and…read morethen. Cleaning and refresh are days apart. Your room will be refreshed after 3 days and cleaned after 7 days. What happened to everyday service? Other than the odd cleaning schedule the place is not bad. We stayed here instead of downtown and the location isn't bad.