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    Miami Mini Stor-It

    3.5 (2 reviews)

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    SecureSpace Self Storage Miami Coral Way - SecureSpace Self Storage in Miami, FL.

    SecureSpace Self Storage Miami Coral Way

    (8 reviews)

    Coral Gate

    This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

    I've been attempting to call this place, "There's are zero calls ahead of you..." and no employee…read moreanswers the phone. I contacted corporate & they sent 2811 a message to call me, no call yet & it's been four business days since they received the message. Can't sign the contract emailed because I have questions. I travel & currently not in the Miami area.

    Public Storage

    Public Storage

    (24 reviews)

    I am currently using Public Storage, but my experience has become increasingly frustrating. I…read morerecently called customer service regarding another rate increase and spent a long time waiting on hold and being transferred before finally speaking with someone. My main concern is the pricing. My unit started in the mid to high $70 range, and after the second increase within the same year, my monthly rate is now close to $156, nearly double what I originally agreed to. I was given a vague explanation about "market availability," which does not feel like a reasonable or transparent justification for such a significant jump. What's most disappointing is the lack of consideration for customers who are already dealing with inflation and minimal wage increases. Raising rates repeatedly without clear reasoning leaves a bad impression and makes it hard to feel valued as a long term customer. While the storage itself is functional, the pricing practices and customer service experience have left a very sour taste.

    Went to go to my unit and both elevators were not working. A wasted time as I was unable to get in…read more No one answered to explain the situation. Had to make numerous calls to the central number and referred to different departments. Again, no explanation. Finally after much insistence, they finally took the information and said it would be 72 hours before it would be repaired. The in house manager didn't answer as well. I mean what happened to customer service and elevator maintenance ? Imagine if you are moving and can't gain access to your unit. . Obtw the stairs were locked.

    Miami Mini Stor-It - selfstorage - Updated May 2026

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