What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

My boyfriend and I signed up for the bike and foodie tour in Miami. We had Noel as our tour guide…read more He was full of energy, positive vibe and very knowledgeable about the area. The places we stopped had an amazing food and great services. We are so glad we did this tour with Noel

I booked a food tour with Bobbie's Bike Hike and unfortunately had a disappointing experience. I…read morearrived well ahead of time, but after waiting 45 minutes after our start time the guide never showed up at the meeting point. I eventually had to leave. I was told a marathon was impacting traffic, but as a traveler who planned ahead and arrived on time, this is something the company should have anticipated and communicated more clearly. I also spent about $80 in Uber fees just getting to the meeting location, which added to the frustration. To their credit, the guide later connected me with the first food stop and arranged for tacos and issued a full refund, which I appreciated. However, the bigger disappointment was the lost opportunity--I could have booked a drag show or another tour during that time instead of waiting. Customer service tried to make things right after the fact, but better planning, proactive communication, and respect for guests' time would have made a big difference.

My husband and I had the best experience with Captain Louis! He was able to tell us a lot about…read moreMiami and he was very knowledgeable answering questions and got to know us. No awkwardness at all. I would definitely do it again.

I was searching for a company which provides boat trips to Stiltsville, and I found the perfect…read morematch. I had the pleasure to join captain Kim and two other guests for a trip around Miami including Stiltsville. I did a very touristic sunset cruise in a bigger boat, nothing to what captain Kim offered us. She is very knowledgeable and knows answers to all questions. The company Ocean Force Adventures is very responsive, quick in responding via SMS and very professional. For those who want to see the invader placed at one of the Stiltsville houses - this is the best address for such a trip. Thank you!

I just had the best time. Our tour guide (french) Was…read moredelightful and was an informative 1.5 hours. The car was an immaculate classic, my goodness. I loved the fact that she gave details about the car too. And the production history. I wanted to drive. I want to drive.....loved this. 3 of us went 3 happy 3 reccomendations.

Great trip and great guide. Gave us an insiders view of the area which allowed us to make mental…read morenotes of places we will want to visit during our stay. Very comfortable ride and easy to see the sights in the convertible. Well worth the money.

This tour is a must do whenever you are visiting Miami the tour guide knows his stuff and he wanted…read moreto make sure that you had a piece of the little Havana history while on this walking tour. The food tasting was simply amazing. Top notch truly enjoyed this tour and will do again.

From the owner: Tours, Attractions, Sightseeing, Tourist Information, in Miami, Miami Beach, Little Havanaread more

We had a fantastic tour with them. Now Miami has many tours but this one stood out for its prompt…read moreand generous customer service. We went on the 3.5hr mini bus tour. It was about 12-15 ppl and we made stops at south beach; wynwood; Biscayne bay; star island for mansion watching. Our host scala was amazing and professional. Do give these guys a try

They had a new 14 passenger Ford Transit van. Jay, our tour guide was great and showed us…read moreeverything of interest including South Beach, and a section of town with murals amd grafotti art. We also went to little Havanna. We stopped numerous times to walk around and take pictures and go in shops. Great tour for the money..

This was am amazing tour love all the new things I learn from little Havana and the Cuban culture…read moreand history What an amazing place the the cuba 8 is a must see

It was a outstanding CHAT tour of city of Delray. I was uninform of the history that is special to…read moreall of us. Their is no other tour that reflects the history of city. Everyone should know their American history with a CHAT tour.

My husband and I booked this tour not knowing what to expect, and were blown away by Farouk and his…read morechoice in restaurants and conversation. One observation we made was how many people he knew as we walked around Miami Beach and this was seen in how personable and genuine he was on our tour. We started at David's Cafe and got an awesome Cuban sandwich and coffee. Then we traveled the Trolley to a neat Argentinian place for empanadas: Next stop was a Algerian place for hummus and baba ganoush. My favorite place was our Brazilian stop on Espenola Way where we got these yucca balls stuffed with chicken and cream cheese..... SO GOOD! Finally we made it to Miami N-ice, for rolled passion fruit and mango ice cream- TO DIE FOR! All in all we had a blast, just the two of us with Farouk! We explored several buildings for their historic architecture, took pictures at The Carlisle where the Robin Williams movie, The Birdcage, was filmed. He knew all about the Mediterranean vs. Art Deco style. This tour allowed you to not only get a great meal, but a great experience with a very knowledgeable and energetic guide. The balance between eating, architecture, and good conversation made this a great night in Miami Beach! Farouk treats his customers well, and importantly he treats the locals well as he only supports the Mom and Pop owned restaurants to help keep the local culture and cuisine alive.

We spent a beautiful Sunday afternoon with Danny as our tour guide in Little Havana- what a…read moredelight! The neighborhood is all bright colors and happy hip-swinging music. Danny knew so many people on the street who stopped to speak to him. Sure, most of those people had something to sell and they hoped we would be their customers- but it was a joy to be exposed to it all- a person with parrots for photographs, a man selling peanuts for a dollar, and all the people in all the shops we stopped in . We ate cuban sandwich (amazing!) , guava pastries, empanadas, and churros- it was basically two meals!. Danny also told lots of stories and we learned about the hobby of dominos with a Cuban twist, and the history of the Bay of Pigs. This was not a serious history tour, but it was super fun and I highly recommend it. He pointed out a jazz club on the tour, Ball & Chain- we stopped there for a cuban mojito after the tour and listened to the band. It was a wonderful afternoon.

Had an awesome time on our excursion a few weeks ago. Our guide was super knowledgeable in telling…read moreus all about the route we were on. Drinks were BYOB and we got to play our own music on the Bluetooth speaker. The boat itself was comfortable as well! Would definitely recommend.

Our family has a tradition of spending a half day on a yacht in Miami, and every time, it's an…read moreunforgettable experience! The service was 10/10 - professional, friendly, and accommodating. The boat was spotless, comfortable, and perfect for taking in the stunning sunset views. Spending quality time with family on the water, enjoying the ocean breeze, and making lifelong memories is truly money well spent. We'll be booking with them again.

This place was awesome! My friend and I went to Miami spontaneously a couple weekends ago and…read morereally wanted to snorkel while out there. I found these guys on Yelp and decided to call them to see if there was any last minute availability. To my surprise, they had a tour available for the following day, our last day in Miami. That same night I got a call from the owner. I was dreading answering the phone because I thought for sure it was them calling to cancel on us because of some unforeseen circumstances. But I was wrong! The owner called to let us know that he had an even better tour (one more suitable for what we were trying to do) at a much more convenient time! I really appreciate that they thought to call us and offer us the more beneficial package. I should add that the owner was super kind and helped me throughout the entire booking process. He was very patient with me while I struggled to book online. There site is super easy to navigate, I'm just not tech-savvy. When we did go out on our tour, we were given the greatest captain/instructor. Captain Sasha was so sweet and funny and knowledgeable. It was my first time snorkeling and he walked me through everything and made it all so simple. He was kind enough to take a ton of wonderful photos of my friend and me while we snorkeled. He let us take our time and enjoy ourselves and was such a pleasure. He even gave us a tour of the area which I know he did not have to do. I am so glad that we went with these guys during our time in Miami. Highly recommend them! Thanks again!

She so sweet and we had an amazing day. She showed us around. We even drove all the way down to…read moreMiami city spent extra time took his locations that she doesn't normally go. It was well worth the money.