What should have been a fun day playing tourist in our own city turned into a perfect example of…read morewhy visitors leave Miami frustrated. We showed up at 9:10 AM, exactly as instructed, only to be told our booking had been moved to 11:30 AM without any notice whatsoever. No email. No call. Nothing. Just "oh yeah, it was changed." From there, it was 30 minutes of standing around, being sent back and forth between employees who clearly had no idea what was going on. Eventually, we were told we'd receive a refund and a free boat tour as compensation for the inconvenience. Sounds reasonable, right? Except when they went to process it, they tried to charge the boat tour tickets against the refund credit -- essentially undoing the compensation they just promised. If we hadn't been paying attention, we would have been charged anyway. Luckily, we caught it, demanded clarity, and only then did they issue a full refund and actually give us the boat tour tickets for free like they said they would in the first place. The boat tour itself (celebrity homes) was fine -- nothing special -- but that's not the point. We're locals who intentionally tried to spend the day as tourists, and this experience made it painfully clear how miserable this must be for out-of-towners who don't know better. Disorganized, misleading, and careless with customers' time and money. Miami deserves better than operations like this -- and tourists definitely do.

This is by far the best way to tour Miami! We did another…read moretour, but wasn't pleased so we booked this one for another day. We thoroughly enjoyed this one, especially with Will, the narrator of the tour. He gave grear info, made some really good stops and took us to a bakery where we enjoyed some really good Cuban coffee and got some treats that were actually priced reasonably. He also took us to take some pictures of the skyline, which was beautiful. Will was exceptionally funny, friendly and knowledgeable the entire ride. He really made the tour worth it. The bus is air conditioned, which was huge for us because we had already been on that other scorching bus the day before with no guided tour. My husband loves the information with the tour because he loves to learn about the history. I would recommend this tour to everyone!!!

If you want to get around Miami and save money on ride shares and taxis this is the way to go…read more With that being said only book this if you have most of the day to devote to the experience. Traffic in Miami can be busy and something a few miles away could take 20 minutes to travel to so choose your stops wisely. We started the trip at the bayside shopping area. The salesman explained each stop so we had a plan before getting on the bus. The buses were packed and we had to sit downstairs with no air conditioning to go to the first stop. Luckily it only took about 10 minutes. We got off by the beach and enjoyed walking along the boardwalk then spending a half hour on the beach before finishing our walk to the second stop. They say the buses come every 30 minutes and we always seemed to wait 15 or 20 minutes before the bus came. Stops were easy to find with little red signs. We then took the bus to little Havana and enjoyed lunch there. It was fun to drive by the other locations but with the timing we did not have enough time to get off and explore to be in the right area around lunch. They give you headsets that let you listen to facts and information about Miami. Overall the experience is what you make it.

August 12,2026. Miami bus tour…read more Vis broke down I. The side of the road on a hot summer day. Replacement did not come in a timely manner. To avoid heatstroke I took ride share back to my hotel. Still waiting for a refund. Help.

Bus was extremely uncomfortable, many seats broken so we had the people in front of us virtually…read moresitting in our laps! The aircon was not working and there was no WiFi as advertised. Drop off at hotel was not at the hotel but almost 2 blocks away and instruction was to go left when we actually had to go right. Being strangers we could easily have got lost. Finally, it was asserted that we had only booked one way, but voucher I had clearly stated we had booked the return trip. However as I was threatened with cancellation I paid the additional $20.

I enjoyed Key West. I recommend that you take a bus from Miami to Key West because we can enjoy…read moreEverglade and the overseas highway. Everglade was huge. It took one hour to get out of Everglade. We could not see any Alligators or animals. It was still okay. The tour guide told me about one of UNESCO: 's World Heritage sites. Overseas:s highway was amazing. The highway should be one of the seven wonders in the United States. It was raining. But it was still okay. We had around 5 hours in Key West. You may use a trolley. But U used a bike. There are a couple of rental bike shops on the island. I could visit Truman's Little White House, Hemingway's residence, Fort Zachary Taylor, and Southernmost Point. The trip to Miami was comfortable, I could sleep. I could use a bathroom inside the bus. Overall, this was a reasonable trip. I loved Key West!

So amazing - great itinerary, level of detail and time at each stop. Much better than figuring out…read moreon our own or a big bus

We absolutely loved our tour! The 90 min. flew by! We picked the Million Dollar homes tour and we…read morelearned so many fun interesting things about the expensive homes in Miami! We had a comfortable convered seat during the tour. Our bilingual tour guide was amazing and I would highly recommend this company!

Most amazing experience . The tour guide was so funny and made the trip even more enjoyable. Thank…read moreu Hoolio . My cousin and myself had the best time on the Miami night tour . Was one of the highlights of our Miami trip . We will be back soon. We felt right at home In Miami with warm Welcoming people . #southafricanstouringMiami

We had a day to spend in Miami .. our cruise came to an end at 10am and our flight was at 9pm.. but…read morewhat to do with our luggage in a city where we knew no one.. spend a day touring the city and having this company hold our luggage and transfer us to the airport later. They have a stop at the pier that shuttles you to the main station There are several lines depending on what you want to see or do .. shopping, Art Deco, little Havana, the beach, eat, drink .. or all of them We got off at the beach and walked down ocean ave enjoying the Art Deco buildings & people watching.. jumped back on and did the coral gables and little Havana line.. Our tour guide was Byron he was funny and knowledgeable .. he recommended several food places in Little Havana that were exactly what we were looking for .. The transfer to the airport was easy.. and we had a great time seeing the city Only drawbacks .. no a/c downstairs (it was terribly hot), they could sell or hand out ice cold water, bus stops were not clearly labeled so ask before you get off

We book one day trip to key west. The bus supposed to pick us up at 7am but the bus wasn't on time…read more The bus was late about 20 minutes and I called the number on my receipt the guy just hang up the phone before I finish. Very unprofessional!

Be very careful with the so-called "raffles" on this boat tour. It's a complete scam designed to…read morefunnel people into a high-pressure sales pitch at Newport Beachside Hotel. A man named Jose (last 4 digits of his number: 2915) approached us on the boat claiming two people had won a raffle. We weren't the winners at first, but then he pulled us aside and said we actually won, only they "couldn't pronounce our names properly." Later, I found out they do this same trick with multiple people--it's all a setup. Jose told us the prize was a free 7-day, 8-night trip and that we only had to attend a short 90-minute presentation. The next day at the hotel, everything changed. The "free trip" suddenly had hidden fees, deposits, and conditions. The presentation dragged on for over 150 minutes, not 90, and the staff there treated us rudely when we refused their membership. This isn't a raffle. It's a bait-and-switch scheme to lure tourists. The boat staff know exactly what they are doing and are complicit in pushing people toward this scam. Don't fall for it--you will waste your vacation time, your energy, and be left feeling lied to.

Do not buy from here! The owner is a reckless driver who is constantly taking stop signs, driving…read morepeople off the road and driving aggressively. The tours are a not worth it. All they want is your money and the owner is a narcissistic short rude guy who steals your money.

Be careful booking any tours online. Even if they say they do a free hotel pickup, they won't and…read moreregardless of which online handle platform you use, it all directs you to the 305 Lincoln road. A store where twice now they have failed to be open on time. We had a 9 AM tour booked, and it got pushed to 1 PM As we were constantly being told that a next shuttle is coming every 15 minutes. Another tour had us waiting at 6:30 AM for 30 mins In the heat when the manager John said he would be at the store by 6:15. It created chaos when they did open as people were worried about getting their tour (already purchased) on time. The lack of organization, communication, and follow through was more than disappointing to say the least, while the staff treated us like nuisances, addressing no accountability of their own. Maury was the only professional and kind person/staff offering good customer service with the limited resources she had.

OK there are few invitations that make me happy like an invite on a Chiva. If you are not familiar,…read morea Chiva is a colorful Colombian bus and in this situation it is open air and a party on wheels. Just add a perreo playlist and you'll feel like you're at Andres Carne de Res in Chia...or maybe that's just me. My friend booked one for her birthday and it was the most fun time. You can book the chiva for 2 hours and it drives you around Miami and drops you at a destination of your choice. We drove around Brickell, Wynwood, Little Havana and ultimately got dropped off in the Grove. The bus has bluetooth so whatever musical vibes you desire for the adventure is totally up to you. You cannot bring glass on the bus, but you are able to bring drinks. They have a cooler loaded with ice for you and the staff is super nice. You can also bring food - but I'd suggest hand held things since you're moving a lot. The best part about the Chiva is that you can dance since there are railings and ropes for you to hold on to while the bus is moving. Do nooooot miss out on the chance to get your Chiva on. I am not sure what the capacity is but we were a group of 12 and it's pretty affordable - we each paid $43. TLDR - book a chiva and live your best life!

Fin time celebrating a birthday! It was an open-air bus with plenty of room for ~20 people to hang…read moreand dance. The host and the driver are both friendly and fun, and they provide a cooler with ice. Because of the open air, I recommend you avoid summer months. +IG: @MiamiCheatDays for more recommendations

Must book! I think the other two reviews do not do this justice. We were in Miami for a work…read moreconference and contacted Banana Joe and got quick responses. We were picked up at our hotel by our guide Hagn who gave us so much wealth of knowledge about Miami. That in and of itself was worth the money. Plus we got taken to the Everglades Holiday Park and got history on that. We got to watch The Gator Boys Show which was hilarious and also informative. At the end we got to take a picture with a baby gator and Hagn even stopped at the Miami sign to take pictures of us. Hagn was amazing and this tour is welcoming and so informative it made our Miami experience even better. This is also a good tour for German/international tourists! Please consider this review when booking with Banana Joes

Do not book. They advertise multiple pick up sites then change them at the last minute. We had to…read moremiss our tour because we could not get to the new pick up place they told us to go to 20 minutes before we were to be picked up. I did not heed the many other reviews that complained of this same problem!

My boyfriend and I signed up for the bike and foodie tour in Miami. We had Noel as our tour guide…read more He was full of energy, positive vibe and very knowledgeable about the area. The places we stopped had an amazing food and great services. We are so glad we did this tour with Noel

Our guide, Ariel, was amazing. Very knowledgeable and engaging. We were very excited by the…read morevariety and tastiness of the food offerings. The company and the business weee happy to accommodate food allergies and sensitivities. I highly recommend.