Have been a customer for many years, both for purchases and repairs. They're fair and have a remarkable eye for attention to detail. Equally important, they are honest, trustworthy and a pleasure to work with. read more

Buy local. Buying jewelry for a special person. She showed me exactly what she wanted on a e-commerce site. After a discussion, it was confirmed that was the style and type she wanted, but it didn't have to be from that site. Enter Michael's. I showed them the site, the desired jewelry item, and there staff was able to match it. No, the price was not the same. There was a 23% increase after taxes and all. I'm ok with this. I have a local business, who sized her hand, made the adjustments to the item, and I have a warranty, and a place to have the jewelry item maintained. Top notch customer service also. Good clear communication, and when one rep was out, their internal communication allowed another one to pick right up and get the order going. Extremely pleased so far. read more

Michael & Son's Jewelry - The back parking area and rear entrance. - Jewelry Near Me - Reno, Nevada

I'm so happy I found this place! I went here to get a clasp replaced and they did such a great job. First of all, I didn't know my chain was so freaking dirty, I haven't seen it that clean in years. The clasp also looked amazing, will be coming back here. I highly recommend this place. read more

We were so impressed with Michael & Sons that we will never go to any other jeweler in town! I got my wedding band from this jeweler back in 2020. My engagement ring is custom made and very unique, so I decided to just get a cute band that I liked to wear on a separate finger since it would be hard to find a band to match my ring. My husband and I just celebrated our five year wedding anniversary and I told him I'd like a custom band that goes with my engagement ring so I can wear them as a set. I had no idea what my husband had in store for me, it turned out better than I ever could have imagined! Instead of just a band, he had the most beautiful ring guard made. He used some family heirloom diamonds in combination with new diamonds. Michael & Sons made a custom ring mold and filled it with white gold, then added all the diamonds. They made sure it perfectly lined up with my engagement ring and even added our wedding date on the inside of the rings. They did a phenomenal job--it looks like the same jeweler who made the engagement ring made the ring guard even though they are actually from jewelers in different parts of the country! The ring came with an excellent warranty policy that has a lot of great features for maintaining the high quality of this jewelry. We ended up getting an appraisal done here too and I've already brought in other jewelry for them to fix. David is the owner and my husband had nothing but wonderful things to say about him and his associates! Everyone was very professional and kind. My husband loved that he was able to work together with David to create something beautiful that we loved. There are cameras everywhere and we love that they do all their work and appraisals in-house without sending your jewelry out anywhere. Everything was so fast too. From my husband approaching them with his idea to when we had the ring guard in hand was about a week and a half! And the appraisal only took a few days. Thank you David and staff for such a great experience and taking amazing care of us and our jewelry!! read more

Michael & Son's Jewelry - Custom made ring guard - Jewelry Near Me - Reno, Nevada

My experience at Michael and Sons has been nothing but positive. The staff are always helpful and professional. We brought materials for an engagement ring, the wedding band with an interesting curve, and our vision, and they made it a reality. The entire process was so fun and bonding. I am grateful to have been able to design an heirloom with them. read more

Kindness and customer service. The female manager should be aware we can see her being snarky. Zero stars, I'll never go back.

Finally a place that didn't judge me when I walked in. Was such a relief. Kellsie provided quick and fantastic service and I feel comfortable coming back here for my next piece if needed! Thank you! read more

Not so good experience went in there for a quote to make a ring said couldn't get use my scrap metal for a ring and ask for $2800 quote when i ask somewhere else only ask me for $1800 people here don't really like there job. Go somewhere else just not here they only care about your money. read more

Took my dyi watch in for placement of second hand The watch repairman fixed it on the spot and didn't charge me In the meantime my wife inspected the jewelry and was impressed with the selection read more

Beautiful repair was done on my broken silver bracelet & gold necklace that my cute granddaughter broke!

I stopped by the fantastic one-day sale to get a jump on my Christmas shopping and had my eye on a beautiful bracelet. I'm now the proud owner of that piece, and once again, the staff and owners proved why they're such a trusted business in our community. Whether you're making a purchase or redesigning a cherished piece -- one of my favourite things to do -- they consistently offer exceptional service. They take the time to walk you through every detail, combining expertise with genuine care to ensure complete satisfaction. Running a business isn't easy, and while no one can please everyone, they come remarkably close. Every visit feels like spending time with family, and their commitment to their customers truly sets them apart. Patricia Planck read more

It was difficult for me to decide whether or not to write this review. We have been coming to Michael's and Sons since their previous location. We purchased my engagement ring and wedding bands from them. Recently I had to repair a ring and I didn't think twice about going to them. They took my ring and said they would get a quote before getting it repaired. A month passed and I hadn't hear back from them. I had to call three times to ask for an update; the first time the shop repairing my ring in NY was closed and they couldn't get an update. The second time the jeweler repairing my ring was stuck in a snow storm and couldn't make it into the shop. The third time a combination of both. Finally I heard back and they said my ring was ready for pick up, they would only charge me for the price of the repair. What was frustrating was that three different people including the owner who answered my call said that they would call me back with an update. I was suppose to approve the cost of the repair before moving forward and I didn't hear back until my ring was ready for pick up. To top things off they called my husband the night after picking up the ring to tell him the payment hadn't gone through, on our side we had received confirmation of the payment having gone though. The lack of communication was frustrating, if you say you are going to call someone with an update the next day you should follow through. read more

You can't tell from the street how big this store is. Good selection of jewelry, diamonds and colored gems, gold, silver, watches. They have watch repair also. They get quite busy. You must go to the registers for assistance as they do not come to you. Friendly and helpful. read more

Our first purchase here and it was a great experience! I saw a bracelet on the Michael & Sons Facebook page and fell in love My husband bought it for me for Valentine's and it's absolutely gorgeous! When he went to pick it up, they wrapped it for him and even held over a discounted price. The salesperson was so helpful and nice to him, plus her wrapping was beautiful! Their packaging is also beautiful. The bracelet came with an interior and exterior box, which will protect it when it's not being worn. They definitely have some new longterm customers! read more

Michael & Son's Jewelry - Exterior Box - Jewelry Near Me - Reno, Nevada

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Current Yelp check-in: free ring inspection and cleaning. Quality/Quantity - Excellent repair service. Many selections for jewelry. We will come back when we have more time. Atmosphere - Huge 2400 sq ft place; for both sales and repair floor. 2 stories, I believe upstairs is for repair only. And they will almost double again with their next move! Small assigned parking in the rear of the building. Open 7 days a week, see pictures or Yelp or website for specific hours. Dog friendly, the owner's friendly dog walks around unsupervised. Service - Received a promotion in the mail which brought us in. They honored it so professionally. Taylor Lee was so professional, not just with us but with all the customers that we walked by. Price - Free today, but plan to come back in the near future. Owner Comment - Congrats on your success since 1984 and now with the second generation taking the company to the next level. read more

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They broke my watch and then took a full hour to "make it right" by attempting to repair it. Only to then tell me it couldn't be repaired and gave it back to me looking horribly ugly and no longer fitting on my wrist. I normally get my jewelry serviced in Carson city and wanted to try a place closer to Reno. I will never be going back there. They also still charged me even though they destroyed my watch (which is a family heirloom passed down by my grandfather to me before he died) This is completely unacceptable and disgusting. read more

This is my 2nd review for this place! Needless to say I'm quite disappointed in my lousy service today when I went back with a few problems. The nicest thing about my visit today was the lovely Helen who listened to my issues sweetly and was very patient and kind. I had my favorite link bracelet repaired with the exact clasp I had on it for 10 years. Well the the replacement looked exactly the same but it definitely was so not! This bracket fell off like 6~7 times. Thankfully I didn't loose it because it's one of my go~to pieces that I used to wear regularly. This kept happening all through the holidays on airplanes, in restaurants when traveling. It was beyond annoying... The first chance I had to get back was today and I was not happy by the treatment I received! The original cost of the new clasp was $75.00 and that was totally fine if it worked. So we discussed ways to try to fix the problem. One was a safety clasp and I didn't like that. The other was to laser soder it to the inside. They wanted to charge me a additional $35.00 for that. This kinds of ticked me off! The jeweler did a lousy job on the clasp and I have to pay for the fix? In full? Not right and I so done with this ridiculous place Frankly I want about to purchase my new diamond here and pay a 200% mark~up! Heck to the No! Done and Done! Update: I'm off to SF this week and heading over to the Diamond Center! read more

Michael & Son's Jewelry - Jewelry repaired - Jewelry Near Me - Reno, Nevada

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Gentlemen if you want to make your lady happy go ahead and do yourself a favor and go here!! This is where I bought my gorgeous fiancée's engagement ring. The entire experience was amazing! She absolutely loves the ring and it looks stunning on her finger. From the moment we walked into the store we felt welcomed and valued. The staff was very joyful, informative and polite. They were not pushy at all. Katie and Morgan were very wonderful. We have been back several times since and they remember our names and our excited to see us. There are several jewelry stores in town but this is the best. It's a real diamond in the rough. If you're thinking about buying any time of jewelry and especially if you want to get the ring your woman deserves go here! read more

something changed at Michael's and it is not good for business and they don't seem to care. calls are not returned, deadlines are not met, and when someone calls it is to offer myriad of excuses for non-performance. I suspect they are selling un documented jewelry. Just a guess on my part, but I've heard from a number of people that the owner is under investigation for possessing suspect merch. Watch the local news. read more

Excellent customer service for custom work, love how the whole team is out in the open to be seen.

Thank you for figuring out my watch stem situation at no charge. I highly recommend Michael and Sons.

My wife dropped of her channel-set diamond wedding ring to have it resized and cleaned. Six hundred dollars later and not to get into details, we are probably looking at doubling that number with another jeweler to have them undo what MSJ did and to do what they were paid to do. My wife took it back two times, the second time she talked to the Owner. In his defense, he recognized the poor workmanship and made a comment suggesting their QC should never have let this happen and offered to make it right. Needless to say, we passed and will be sending the ring out of state to undo their efforts and return the ring to it's former brilliance. read more

I just left Michael's and sons had to have one of my rings cleaned I had the nicest gal help me her name is Michelle. I've been using this jeweler for quite some time, very trustworthy and a friendly business read more

Michael & Son's Jewelry - Business sign - Jewelry Near Me - Reno, Nevada

My husband & I had a very nice experience when we decided we wanted to design our own wedding bands. They were very helpful & let us take our time to decide on the style/design. We both love how our rings came out! Most recently I decided to have all my wedding bands soldered together & they did a great job! They also polished my rings for me! read more

Michael & Son's Jewelry - Jewelry Near Me - Reno, Nevada

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We came today to look for a solitaire diamond necklace. Luck for us, today was their Black Friday Sale which meant 60% off. When we came in the store, we were promptly greeted by the security guard and we grabbed a complimentary soda while we browsed. Once I found what I was looking for, we found a sales associate and she came to assist. She wrote up the order and took the item to the front register. She said they'd call our name when they were ready to ring us up and it would be a 15 minute wait. This was to be expected as the store was really busy. Not three minutes later the Owner asked if we had been helped and we said we were waiting to check out. He found our item and promptly rang us up. He even asked if we wanted to have this gift wrapped which we passed on. All in all this was a great experience, and I left with a belated birthday gift that I adore. We were both impressed with the level of service we received from everyone we interacted with even on such a chaotic day. read more

This business, its merchandise and its personnel are absolutely first rate. We've shopped there five or six times and every time it's been a satisfying and rewarding experience. The store is highly presentable, comfortable and the jewelry is beautiful. What I liked about shopping here, besides the attentive and helpful assistance of its staff, is that you're shopping value and not just price. The assortment is excellent, the prices reasonable although you're advised to wait for a sale if you can, and they are knowledgeable about their jewelry, i.e. they're not just salespeople who could just as easily be selling clothes. They know what they're offering, they help, but they don't hustle you. We've purchased earrings there, rings, a necklace, etc. and actually enjoyed the shopping experience. We felt satisfied when we left. Highly recommended. Merritt Weisinger Sparks, NV read more

Great service! We just walked in needing a watch battery and to adjust the band. They did it on the spot, so fast, and hardly cost anything. Will be back for shopping. Looks like they have a big selection, nice variety. read more

I've had rings made, repaired and altered here and have always been satisfied. I've also sold pieces and David the owner has been very fair and easy to work with. read more

Wonderful experience with Morgan and Brian. We came in with a 20 minute time line (lol I know!) to get a pair of wedding bands for our last minute elopement - and they catered to our needs! They even sized it! Truly beautiful selection and items - and our bands were perfect. So kind. I can't wait to go back for our anniversary and get another piece!!!!! read more

Very professional and friendly. They do good work, with a smile. I wasn't waiting long, either. I'd love to give them 5-stars, but I reserve that for 100% perfect. My only gripe is that it was a tad pricey. Worth it, yes, but just felt on the expensive side. read more

Great place to buy jewelry. Extremely friendly staff and great customer service! Vladimir Hristov read more

Wonderful experience! This jeweler exceeded expectations with a recent ring repair. I have a very pretty Native American turquoise ring that sadly lost a stone. I could not find the stone. Michael and Sons replaced the stone, matched the color perfectly, and I cannot even tell which stone was replaced. It's perfect! Thank you for the superb repair. All of the above is awesome and the best part is the price was affordable! I would highly recommend this jeweler for repair. They also have unique and hand crafted turquoise jewelry. I can't wait to get a turquoise Nevada ring from them! read more

Michael & Son's Jewelry - Repaired turquoise ring! Perfect stone match. - Jewelry Near Me - Reno, Nevada

The most amazing staff and customer service anyone could ever ask for!! I am recently engaged and my fiancé and I came here to custom design my engagement ring with a family heirloom and they knocked it out of the ballpark!! Every single little detail on my ring turned out better than I ever could have imagined. It was a process and we had to come in about 3 times total and each time we were in any staff member that helped us out was so incredible. My ring exceeded my wildest dreams and I am so thankful for every person that helped make this dream come true!! 10000/10 read more

I have done a few repairs and a custom design with Michael & Sons. The quality of the repairs and my custom ring were great. They also provide free jewelry cleaning which is a great value add for me. I continue being a customer here and recommend it to anyone. read more

I went here to get a battery for my watch. As soon as I walked in I was greeted by Katie. She took care of me immediately and even offered me some water to drink while I waited. My watch was done in less than ten minutes for a very reasonable price. Great experience! read more

What an amazing company and I absolutely LOVE my engagement ring! My fiancé went to Michael & Son's to designed my engagement ring with the help of Katie. He said the process was super easy and Katie was very helpful. Once I said yes, I was just in awe of how beautiful the ring is. I still can't believe it's mine. I went in to the store not too long after the proposals to get my ring resized. The process took only a few hours and the ring fit my finger just right. I was happy :) We look forward to going back there for our wedding bands real soon! read more

Michael & Son's Jewelry - Jewelry Near Me - Reno, Nevada

Brought my watch in to remove moisture from the watch being out in the cold. They replaced my battery and just charged me for the battery. They took care of me and didn't take advantage of meVery nice people with great customer service. Will go to every time for now on for all things jewelry. read more

I have done business with Michael & Sons for over 8 years. I recently went in to have some links removed from my watch and while browsing, waiting for my watch to be done, I ended up buying a ring and a bracelet. Lynette was the woman who helped me. She was so sweet and helpful. Today, I received a card from the business and Lynette had personally written a message thanking me for my business and asked me to call her and give her an update on my Yorkie who had surgery that day. You'd NEVER get that kind of service, caring and kindness from one of the chain jewelry stores. Michael & Sons is the only place I will ever go for jewelry purchases and repair. read more

Error One I designed the ring with the help of Katie who was very nice. I received a call from Katie telling me that they cracked my stone when setting. Katie said they would source another stone. I assumed the stone would be the same quality. It was not-- and I did not receive my original stone back to compare the color. Second Error I asked to have just the bezel buffed out on my Cartier Panthere watch. They made a mistake and polished the entire watch to a highly polished sheen. This devalued the watch. Katie offered to have the watch brought back to factory finish. I agreed. She sent the watch to a Cartier 'expert' in Florida. Again, the watch was finished incorrectly. Katie did offer to send the watch back, however, after the second mistake on the watch, I had lost all confidence in Michael & Sons. This jeweler is supposed to have a good reputation however, that was not my experience. I have taken my business to Midtown Diamonds where the watch was fixed correctly but I still have to live with a custom ring that has a lesser quality center stone. I'll probably pawn the ring because the whole experience has left a bad taste in my mouth. I did not feel good about leaving this review but for the high prices they charge, I would expect better service. read more

I came in here to get my watch adjusted and was out within 10 minutes tops! The staff was amazing!! Special mention to Brian for engaging in a conversation. read more

Michael & Son's Jewelry - Watch - Jewelry Near Me - Reno, Nevada