I had a Colonoscopy in 2024 with Dr. Alejandra Castillo-Roth. She is so professional, kind and…read moretruly listens to you. The colonoscopy was such a breeze. The staff were all so nice and personable. Oh, the heated blanket was a welcome delight! Thank you to everyone!

Was referred to this provider on Monday by the ER for a colonoscopy…read more Called immediately when I got home. Got the answering service. Left info. That was Monday. It's now Thursday. Have attempted to contact a human at this place multiple times since then by phone and by messaging on their website. Nothing. Absolutely abysmal customer service.

I found my 84 year old mom with dementia unresponsive when I swung by for a visit. My 90 year old…read moredad was leaning over her on the couch confused and unsure what to do. I quickly called 911 and EMS was there within ten minutes. They wasted no time rushing her to Christus St Vincent where she spent eight hours in the ER while they stabilized her, and then another five days in ICU before being transferred to a Specialized Nursing Unit. She had pneumonia, which had turned septic, and it's scary to know how close we came to losing her. Fortunately a week before all of this I had convinced my parents to give me their medical powers of attorney, so I was the one talking to the doctors about her DNR requests, treatment and prognosis throughout. There is no question that they saved her life. I have three sisters who all live out of state, so during every discussion I had with the doctors and nurses I asked them if I could record the conversations in order to accurately be able to relay the information on to my sisters and they were very understanding about it, and were able to explain in layman's terms anything I needed clarification on. I can't thank them enough for what they did because from the doctors all the way down to the nurses and radiology techs there is no doubt in my mind that my mom wouldn't still by here if not for their excellent care.

Horrible care - I was told to schedule a cardiac echocardiogram and first available is one year. I…read morewas then told to expect these long waits. Obviously if I can wait one year, I don't need the test! Primary care staff is rude and unprofessional. Hard to get old in Santa Fe knowing how bad the health system is. Would recommend going elsewhere than Christus.

It's been more than a year, and I still have a black eye. You're just lucky the legal system is…read moretoo difficult for a disabled person to manage, and lawyers are too expensive. You should be out of business. You're incompetent. No wonder you have people sign a waiver before you touch them.

There is a great staff here, helpful and knowledgeable, and ready to help you feel better in your…read moreskin!

Dr Nunez took his time to listen and explain to me, was so kind and incredibly capable. I had…read morebroken my toe in two places and was so worried about how it would heal. Dr Nunez really put my mind at ease and explained exactly what I should do. I highly recommend him.

I saw Dr Lorin Brandon for the first time today about a ganglion cyst on the top of my foot…read more He xrayed & used ultrasound to get a clear idea of what was going on. A previous Dr at urgent care had declared it was not amenable to drainage & said my options are to leave it be... or have surgery. Dr Brandon WAS able to aspirate some fluid from it & injected cortisone to help it heal. I'm hoping it doesn't come back, but if it does, I'll return to Dr. Brandon. He was easy to talk to, professional & gentle. Thank you!

I saw Dr. Julien Adicho for an ingrown toenail. He sliced the nail from the flesh and gave me…read moreinstructions for how to manage it afterward. By Friday it was looking infected, so I called the office and asked to come in. I was told that Dr. Adicho was in Las Vegas. By the following Wednesday it was looking REALLY bad so I called the office again and asked to see the doctor. AGAIN I was told he was in Las Vegas... I said the situation was really bad so could I see someone else. I was told they did not "commingle" their patients. In other words, too bad, you're on your own. I ended up in the emergency room at Christus and was put on oral antibiotics and a better, newer antibiotic cream. I was told that the formula for Neosporin which Dr. Adicho suggested hadn't been changed in decades and was no longer effective. I ended up going to another podiatrist because it took a very long time for all of the damage done to heal. Dr. Adicho is incompetent and the office staff is unprofessional and uncaring. I wouldn't recommend these people to ANYONE!

So disrespectful. You wait five weeks for an appointment. They call every morning early to remind…read moreyou of your appt. They call and call and then the morning of your appointment, they call again to CANCEL your appointment. They want you to call to reschedule your appt. Thought La Familia would be different from the standard medical establishment, but no, it's just the same: they have no respect for you.

I can't speak highly enough of the experience we have had with La Familia Medical Center. From the…read morereceptionist answering the phone to make appointments, to the nurse, the lab technician and of course, the doctor, Dr. Maas, who is very caring and thorough.