NOT HAPPY! (If I could I would put no star!) Awful place to…read morechoose, with a team who is not willing to work with people and their needs. They do not care about service or guarantee their work..... This is not the best choice.... Once I paid in full they started treating me differently and over charged..... There is so much more to be said not enough time.....

From the owner: We Keep You Smiling…read more Dr. Schackel obtained his bachelor's degree and Doctor of Dental Surgery degree from the University of Illinois, and a certificate in orthodontics from the University of Missouri-Kansas City. He has provided the highest quality orthodontic care since 1977, when he started his private practice in Santa Fe.Dr. Schackel is board eligible and a member of the American Dental Association, American Association of Orthodontists, the New Mexico Dental Association and the Santa Fe District Dental Society.Away from the office, Dr. Schackel and his wife, Toni, enjoy the outdoors: golf, tennis, and beach activities. They enjoy sports, traveling and spending time with family!Our MissionWe believe that orthodontic treatment has the potential to change lives considering the functional, esthetic and psychological benefits it may have on people. We strive to provide the highest quality orthodontic care possible in an educational and friendly environment. We hope that all our patients can look back upon their treatment as being an enjoyable and worthwhile experience.

Was referred to this provider on Monday by the ER for a colonoscopy…read more Called immediately when I got home. Got the answering service. Left info. That was Monday. It's now Thursday. Have attempted to contact a human at this place multiple times since then by phone and by messaging on their website. Nothing. Absolutely abysmal customer service.

just sat in a tiny room for over an hour, waiting for the PA. This as a result of an appointment…read morecancelled by their office. They left a voicemail for me to call and reschedule an appointment that took 3 months to get. But they don't pick up the phone. Called for a week. Finally I drove over there and indeed was rescheduled for today. But today I waited for 1 1/2 hours, and no-one told me anything. Finally, I just went to the front desk and was rescheduled for some time next week. They are the only game in town. I'd have been better off driving across the state. These people are really inept, reckless and could give a shit.

I found my 84 year old mom with dementia unresponsive when I swung by for a visit. My 90 year old…read moredad was leaning over her on the couch confused and unsure what to do. I quickly called 911 and EMS was there within ten minutes. They wasted no time rushing her to Christus St Vincent where she spent eight hours in the ER while they stabilized her, and then another five days in ICU before being transferred to a Specialized Nursing Unit. She had pneumonia, which had turned septic, and it's scary to know how close we came to losing her. Fortunately a week before all of this I had convinced my parents to give me their medical powers of attorney, so I was the one talking to the doctors about her DNR requests, treatment and prognosis throughout. There is no question that they saved her life. I have three sisters who all live out of state, so during every discussion I had with the doctors and nurses I asked them if I could record the conversations in order to accurately be able to relay the information on to my sisters and they were very understanding about it, and were able to explain in layman's terms anything I needed clarification on. I can't thank them enough for what they did because from the doctors all the way down to the nurses and radiology techs there is no doubt in my mind that my mom wouldn't still by here if not for their excellent care.

While I do believe NP Pino has the best intentions, the practice and system are failures. All…read moreappointments are 30 minutes regardless of need. The first appointment was a general, introductory conversation, no exam. The second was an exam including pap. I had not had one in years - and thankfully everything is good - but given I'm at the opposite / receiving end, I have no idea what she is doing. Within 30 minutes of leaving the exam I ruined a nice pair of pants. I was told later I had to ask for a pad. Is this a costly item? I called end of March to get a referral for an ENT. The white noise machine in the judicial court building created tinnitus during my "ordered to appear" service for the Meta case. No referral but I should go to urgent care or wait months. I asked to be put on a cancellation list. Not sure one exists ... never got a call. I went to urgent care and got a referral for an ENT. Asked numerous times for them to fax the referral to a St Christus ENT (the first being Dr. Brown who they seem to promote). Somehow even though I confirmed the fax number it never showed up. Eventually the urgent care said they handed me a printout and I should take it in myself. I mentioned this to Pino's office. They indicated it's not their fault. I love Santa Fe and worked 40 years so I could retire there. I bought a fixer upper and finished remodeling it myself last week. I left the next day and put it on the market. I have no health issues and take no meds; this tinnitus is the first one I've dealt with anything in retirement and given the intentionally dismal care and support of this practice and few physicians who take new patients, this isn't the place to retire. Since leaving I have established new insurance, scheduled a doc, and will be seen before anyone in Santa Fe cared enough to see me. No need to respond to this by anyone in the practice or in Santa Fe. The ridiculous comment about my attitude when I called and pushed option 1 EIGHT TIMES to cancel my upcoming appointment says everything I need to know about how you operate. I never received a call back from the office manager and won't read or follow up on anything you have to say at this point.

It's been more than a year, and I still have a black eye. You're just lucky the legal system is…read moretoo difficult for a disabled person to manage, and lawyers are too expensive. You should be out of business. You're incompetent. No wonder you have people sign a waiver before you touch them.

There is a great staff here, helpful and knowledgeable, and ready to help you feel better in your…read moreskin!

Dr Nunez took his time to listen and explain to me, was so kind and incredibly capable. I had…read morebroken my toe in two places and was so worried about how it would heal. Dr Nunez really put my mind at ease and explained exactly what I should do. I highly recommend him.

Waited 20+ minutes for a 20-minute appointment in an empty office. Reception staff were watching…read moreyoutube videos and throwing bags of chips at each other in plain view/earshot of the waiting room. Three months later was erroneously billed for an outpatient surgery and received no follow-up emails to my requests for clarification and correction for months. Was finally contacted in in March after leaving a google review and was promised that the charges would be re-evaluated and that they would call me once they reviewed them. I was told to ignore the bill until that time. I have received no follow-up since but continued to be sent the same unsubstantiated bills for the past two months. Now their billing team has shifted to be third party making it even more difficult to contact someone in the office familiar with my file. Do not recommend.

I saw Dr. Julien Adicho for an ingrown toenail. He sliced the nail from the flesh and gave me…read moreinstructions for how to manage it afterward. By Friday it was looking infected, so I called the office and asked to come in. I was told that Dr. Adicho was in Las Vegas. By the following Wednesday it was looking REALLY bad so I called the office again and asked to see the doctor. AGAIN I was told he was in Las Vegas... I said the situation was really bad so could I see someone else. I was told they did not "commingle" their patients. In other words, too bad, you're on your own. I ended up in the emergency room at Christus and was put on oral antibiotics and a better, newer antibiotic cream. I was told that the formula for Neosporin which Dr. Adicho suggested hadn't been changed in decades and was no longer effective. I ended up going to another podiatrist because it took a very long time for all of the damage done to heal. Dr. Adicho is incompetent and the office staff is unprofessional and uncaring. I wouldn't recommend these people to ANYONE!

So disrespectful. You wait five weeks for an appointment. They call every morning early to remind…read moreyou of your appt. They call and call and then the morning of your appointment, they call again to CANCEL your appointment. They want you to call to reschedule your appt. Thought La Familia would be different from the standard medical establishment, but no, it's just the same: they have no respect for you.

I can't speak highly enough of the experience we have had with La Familia Medical Center. From the…read morereceptionist answering the phone to make appointments, to the nurse, the lab technician and of course, the doctor, Dr. Maas, who is very caring and thorough.

Kristen was able to relieve symptoms of problems with bulging veins in my right leg due to multiple…read morepregnancies. minimally invasive procedure completed in office; pain free, short recovery time; made educational materials available and mandatory edu videos before the procedure. I'll be returning for treatment of chronic smaller surface veins on my left ankle that now, 10+ years later, are causing problems. excellent care through all steps.

Been trying to reach them for weeks to ask questions and schedule an appt. No one calls back…read more Tried stopping by, website says they open at 8:30am, found a note on the door saying they'd open at 10am. I came back a few waited until10:30, no one was there. Same thing the next day. Flaky. I'm guessing they're actually out of business.