Received a quote for home & auto via email on 9/12/2024 to review. When the agent called me I was…read morein a meeting and told him I'd call back on Friday. Unfortunately I had a work emergency on Friday and so I wasn't able to call back until the following week and had to leave a message as he wasn't available. Today is 10/3/2024, almost a month since the original quote. I have called and left messages multiple times, but the agent will not return my calls. I am flummoxed; I have never been the recipient of such bad service. If there's some reason they don't want to sell my family a policy, just say so. But being so blatantly ignored is the height of unprofessionalism. Would not recommend.

From the owner: Johnnie from Pietila Family Agency We are an independent insurance agency. We provide Home, Auto,…read moreLife, and Commercial insurance. We do not work for an insurance company; we work for you! As an independent insurance agency, our duty is to our client's best interests.

I was first introduced to Karmen when I moved to Williamston and was added to an existing policy…read more But when my situation changed, Karmen was quick to help me find the best solutions for my auto and renters insurance needs. She facilitated every change with efficiency and would contact me when there was any change in my policy. I've not felt so valued as a customer as I've been with Janus Insurance. Karmen is amazing! Thank you!

We recently transitioned our home, auto, life and umbrella policies to Janus Insurance Agency. With…read moretwo young drivers, finding cost effective auto insurance was no small feat. Lisa and Jason worked diligently to find competitive rates while not compromising coverage. Shortly after making the switch, our son hit a deer. As soon as Lisa and Jason learned of the accident, they immediately got to work processing the claim, even working through challenges with the rental car agency on our behalf. Lisa stayed in contact throughout the entire process ensuring things were handled timely. I have never experienced such personal care and attention. The Deisler Family

Kyleigh was SO helpful with figuring out what I was looking for and explaining everything…read morethoroughly! Very happy with the service and glad to be back with this office!

Chelsea was AMAZING at helping me with getting my quote and insurance policy set up!!!read more

1.My home policy was canceled and I was not notified. It was only discovered when I called to file…read morea claim and they couldn't locate it. I went months without home Insurance due to their neglect. I was informed that I was not notified because the account was still under a former employee's email so that is where the notifications were being sent. I created another policy and gave them another chance. 2. I have been receiving a bill for $59.19 from AAA for several months. I was unable to find the reason for the bill in my online account. I called the Dennis Schultz agency more than once and spoke to multiple people. I was reassured multiple times that no payment was due. Yesterday, I received a collection notice. I called AAA corporate and there was in fact a bill for $59.19 due and the person on the phone apologized for the Schultz agencies representation and I was able to pay the amount due. 3. I paid for my home insurance for the full year upfront. I received paperwork related to re-occurring EFTs. I called the Schultz agency and was told I didn't have to complete the paperwork because I didn't want to be automatically re-enrolled every year. I wanted to have the ability to review the policy before paying. Today I found out that I now owed another $32 for not completing the paperwork and I was in fact still signed up for re-occurring payments. I will be canceling my policies and I don't often write negative reviews, but I do want others to be informed of the neglect and consistent customer service I have received.

From the owner: COVID-19 Update: We are still open, but for the safety of our customers, agents, and employees,…read moreFarmers agents are available online or via phone.

I get my auto and home insurance here. They shop all the insurance companies to get me the best…read morerate for my needs. Very friendly, prompt, and knowledgable. I use auto pay so my monthly payments come out of my checking account always on time and I get a reminder email and a thank you email every month. Great small town business. I love mason.

From the owner: #1 Choice For All Insurance…read more Mason Insurance Agency, Inc is a trusted provider of comprehensive insurance solutions, committed to delivering exceptional coverage and service to individuals, families, and businesses. We specialize in a wide range of insurance offerings, including boat insurance, health insurance, life insurance, auto insurance, home insurance, and more. Our mission is to protect what matters most to our clients by providing personalized, reliable, and affordable coverage options. Whether you're looking to protect your health, secure your family's future, or safeguard your assets, Mason Insurance Agency, Inc is here to help. We understand that insurance can be complex, so our team of experts is dedicated to simplifying the process and helping you make informed decisions. We work closely with clients to tailor policies that match their specific needs and budget. Our boat insurance options provide peace of mind on the water, while our health insurance plans offer flexible coverage for individuals and families. We also offer life insurance policies that secure your loved ones' future in the event of the unexpected. Auto and home insurance policies further safeguard your property and assets from unforeseen risks. At Mason Insurance Agency, Inc we pride ourselves on exceptional customer service, quick claim resolutions, and transparency. With years of experience in the industry, we are trusted by clients across all sectors to provide the best insurance solutions.

They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!

Very professional, friendly and knowledgeable. Kyle was very helpful and concerned about my…read moreinsurance needs.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Lansing, MI area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.