Jason was great. He took the time to explain everything to us and find us the best price.read more

Top notch customer service as usual. I went to dealership and purchased a new vehicle. Mike was…read moreable to help with everything I needed.

I cannot explain how INFURIATING it was dealing with "Andrew" on the phone today. I just paid my…read morepremium, then we got hit with a $400 bill, ONTOP of not having access to our accounts for over a month due to Eries system wide outage. I was calling in today asking about the bill and trying to decide if I wanted to stay with Erie or switch companies and the guy kept repeating "well we close in 5 minutes" or "well I can do that tomorrow, we close in 4 minutes". Like I get it I work a nine to five too but if a customer calls in with a question about a random bill for almost half a grand you should answer the damn question. Andrew was rude, impatient, and had the most useless answers to my questions. The agency is not available after hours or on weekends so I would advise not insure with them.

We worked with Kristen to get quotes and sign with a new insurance company. Kristen was very kind,…read morevery patient, and willing to answer every question we had. She didn't pressure us and she allowed us the time we needed to make our decision. She was thorough with asking about our needs and making her recommendations. Highly recommended! Thank you, Kristen!

Mr. Sigur and his team are the best insurance team I've worked with. They responded to all…read morequestions accurately and quickly even the request is for a refund due to moving out of state. I really enjoyed having Keith as my StateFarm agent since day 1. I would highly recommend any State Farm insurers who live in Columbia/Ellicott City using Sigur as their agent!

A couple of months ago I walked into Mr. Sigur's office in an attempt to get a quote for Auto and…read moreRenters insurance. I had been with my last insurance co. since December 2007. I walked out of this guy's office completely switched over to State Farm and saving $50 per month/$600 per year on both Auto & Renters combined! What prompted me to write this review is the level of service I have received from this particular State Farm agent. I walked in when he was about to close up for the day and he stayed longer for me. Also, anytime I make a change on my policy online, he personally contacts me to verify the changes and to let me know that they are approved. Great value. Great service. Thanks Keith!

I fully recommend Scott as an insurance agent. He is very friendly and helpful and it was always…read moreeasy to contact him with any questions. The rates he quoted was very competitive and the best price I found.

My original agent left the company without notifying me or connecting me to any other agent…read more Finally I was connected to Mr Spedden. I never received a copy of my policy and was sent to collections for a $50 balance I was never informed of. The policy did what it needed to do for my business for the year and I am glad I have a policy with another agency.

This review is WAY overdue for which I apologize but it needs to be publicized because of the above…read more& beyond customer service that I received by the State Farm office of Mr. James Clark. Last year, I was on a trip to Key West, FL and had someone hit me while I was legally parked waiting for the famous Key West sunset. The well known nationwide insurance company of the at-fault person was very bad in handling my claim and the repairs to my vehicle. Because of my great relationship with State Farm, I called Ms. Mary Goldberg at my agent's office and told her of my predicament. From that moment on, I had daily contact with Mary which involved at least a half dozen calls for the next few days where Mary constantly told me "I would advise you to do the following" over and over and over. Mary also expeditiously sent me whatever policy documents could help ease my difficulties. But what I'm most grateful for is that although this claim was not something that State Farm had to do anything about as it wasn't my fault, Mary never hesitated to provide me assistance, call me back immediately when I left messages and, as I mentioned before, she willingly volunteered to provide me advice as to what I should do, even if that bad insurance company told me that I couldn't do it. For example, the claims department would tell me one thing and Mary would tell me to call the claims adjuster DIRECTLY and let the adjuster know that this was unacceptable and that what I was told by the claims department doesn't make sense and is basically punishing me when the accident wasn't my fault. (I'm happy to give the outrageous details to anyone interested). But for the sake of the length of this review, I just want it known that EVERY SINGLE piece of advice that Mary told me, I followed that advice and EVERY SINGLE TIME I WON the dispute with that horrible insurance company! This shows me that at State Farm, I'm not just a client but employees like Mary Goldberg treat me like family! I hope that State Farm truly knows what an INCREDIBLE employee they have in Ms. Mary Goldberg. If they don't, then they need to read this review. Thank you Mary for ALL your help. I would have most likely cursed out that horrible insurance company if it wasn't for you which I'm sure would NOT have helped my cause! Instead I just followed your lead and everything was resolved as well as could be expected! You are a true blessing! My sincere apologies again for the delay in posting it! :(

I had the miss fortune of my policy being written with James Clark's swindler, cutpurse, marauder…read moreinsurance agency. James Clark and his cohort of misfits are not trustworthy they are wolves in sheep's clothing in the business of plundering your bank account. If you are in the market for any type of policies do yourselves a favor and look elsewhere unless you are interested in being fleeced by James Clark and associates!. If you currently have any policies with James Clark I implore you to take the time out to obtain estimates & due diligence with other insurance providers as I am sure you will notice dramatic savings. In my experience I found James Clarks pricing to be highly exaggerated and unfortunately for me he had taken advantage of my family and I for years.

We've used Steve's agency for years. They are really responsive, emails are answered in a very…read moretimely manner. Great communication and service from Steve and his team - plus the insurance company itself is really on the ball; we've had several accidents and they were right on it with no complications and very professional.

My experience with Steve Sapio - State Farm Insurance Agent has been fantastic. I transferred my…read moreexisting State Farm policy when I relocated to Maryland from Utah to Steve, and the level of service I received from his customer service representative, Fonteyn, has been excellent. When I moved to MD I was in a pickle as I needed to hurry up and register to vote before the registration cut off. While doing this at the (terrible) MVA, I failed to provide the MVA with my updated insurance information. Well if you have no experience with the MD MVA, they are a bunch of scam artists. By failing to provide them with my MD insurance card, I was immediately assessed a $150 fine, and accrued additional fines of $7 per day. The kind folks at the MVA did not inform me of the fine, and I was only notified when the MVA decided to do an audit and send out collection notices. While I was properly insured in MD, the work required to have the fines forgiven is not simple. Thankfully Fonteyn knew the the magic procedure, and helped me correct the issue with the MVA, no fines paid. I could not be happier. I would strongly recommend this State Farm Agent if you are moving into the MD area, and are in need of a new Agent.

Denied the consumer right to speak with a senior staff or supervisor. Wow!! Amica Mutual call…read morecenter representatives are complete trash. After spending 15 minutes of discussion gaining zero traction with obtaining a quote or insurance, I'd request to speak with a supervisor. Scott was condescending with responses while denying my request to speak with his supervisor. As a consumer, callers have the right to escalate any call to gain more knowledge about products & services. The call with representative, Scott, was disconnected due to rude behavior & not fulfilling the request. I called back to speak with another representative, Michael. When expressing concerns with the way I was treated by Scott, Michael in turn began suggesting he could help without locating a supervisor. At this point, I'd rather speak with a supervisor but was denied again by Michael. When explaining the reason behind my supervisor's request, he became rather sensitive & disconnected the call. I was attempting to become a new customer with Amica Mutual. However, due to the customer service received twice by call center representatives, I am no longer interested in engaging with this company. The guys are sensitive, rude & will disconnect your calls. Finally, I called to speak with a young lady who left a message for a supervisor to return my call. Now waiting but will not hold my breath. The search continues for a reputable insurance company with significantly awesome phone customer service & etiquette.

After being screwed by GEICO, I decided to do some research for another home and auto insurance…read morecompany. At that time, Amica was listed as having one of the best customer service at a competitive rate. So I went with them and things were good in the beginning. Unfortunately, the experience went downhill from there. When I bought another property and needed some documentation from them, they would not respond and cooperate with my lender. It was only when I left a bad review on Google and threatened to switch company that someone contacted me to resolve the issue. Then, recently, they increased my premium without informing me. I've had no claims and no changes to my property and cars. I emailed them to ask but no one bothered to respond. Enough is enough. I switched.

In the end, I know that my car is in good hands. They have worked on my engine and more! The prices…read moreare better than those at our local dealership. Recently, appointments have been an issue when doing it online. The online system doesn't account for staffing, like not having the diagnostic checked on Saturdays. When I rescheduled for a Tuesday, I checked voicemail to find another canceled appointment. I listened to that cancellation after checking in. Thankfully, I was squeezed in and my car was checked. I did see others who had appointments turned away. The online appointment system needs to be remedied so that it's efficient and accurate.

I am posting this to warn other customers about my experience with the AAA Car Care Center in…read moreColumbia, MD. I called this afternoon to schedule an alignment for my car. I was told there were no appointments available until Friday. When I got home, I went online and was able to schedule an appointment for tomorrow at 5:00 PM. Approximately 10 minutes later, the manager called me and said they could not honor the appointment because their system had supposedly been down since last Tuesday and the 5:00 PM time slot was already filled. I questioned how they knew I had just scheduled an appointment for 5:00 PM if their system had been down since last Tuesday. I then contacted AAA directly and filed a complaint. I was told that AAA customer service could not make the local store do anything about the situation. This isn't simply about not getting an appointment. It's about the conflicting information I was given and the way the situation was handled. I am sharing this so other AAA members can make an informed decision. Based on my experience, I would not recommend using this location for car repairs. If you need your vehicle serviced, I strongly suggest taking your business somewhere else.