I have been with Jack Martin insurance advisors since 2015. In particular, under the guidance of…read moreJaime Cook. I have a small landscape business and LOVE this company. They are extremely responsive to getting COI's out when I need them, usually within hours - not days - and when Jaime is not available the staff always has my back. I recommend them highly to all of my contemporaries.

Best insurance agency around. Jaime is a great agent who is very knowledgeable and considerate of…read morethe needs of my family.

Jessie Mendoza was extremely prompt and efficient in assisting me with my auto insurance policy…read more It is good to know she is there to answer my questions and solve my problems. Excellent customer service!

When I moved into my neighborhood years ago, I went the easy way with picking my insurance agent,…read moreusing the same State Farm agent that the community was using for its master policy. In retrospect, that was a really bad decision as the agent pretty much took all of our business for granted, between being pretty much unresponsive when it came to customer service, never doing policy reviews, and ever-increasing premiums despite never having filed a claim. The last straw was when I reached out to my agent to help solve a problem about some of my policies not displaying online several times, finally receiving a response telling me to get in touch with State Farm's IT department directly. Excuse me? What's an agent for if they don't work on behalf of their customers? It was obviously time to leave State Farm and shop around for a new agent. Several of my friends have used Erie for years and spoke very highly of them, so I hopped onto the Erie web site and found Foresight Insurance quite literally a few blocks away from my house - and this was indeed my lucky day, landing in the hands of Michael Cruz and his team. I made an appointment to meet Michael in person, and he spent well over an hour with me reviewing my old policies, asking me a lot of insightful questions about my home, car, and umbrella liability policies, then going through some options with me. By the end of our meeting, I not only had better coverage that were well-tailored to my individual needs, but my premiums actually went down significantly. The excellent customer service experience didn't end there - not only did the folks at Foresight arrange for canceling my old policies so I wouldn't have to deal with State Farm directly, Michael followed up with me about a week later to bring me up to date on the transfers and to make sure everything was to my satisfaction. When I traded in my old car for my new wheels a few months later, getting the new insurance in place couldn't have been smoother, with Michael's team also making sure that I knew what to do when - including not cancelling my old auto policy before turning in my tags! All of my questions have always been answered very quickly, often within an hour of me sending an e-mail. You can't ask for better responsiveness than that! I'm just coming up on my first year with Foresight, and once again, Michael has shown how focused his firm is on customer service, doing a policy review with me and making some minor changes to my policies to bring things up to date. You really couldn't ask for better people to work with - they're very good at what they do, they put their customers first, and they're incredibly nice people as well. So, the next time your renewal paperwork arrives in the mail, give Michael and his team a call and get an 'insurance check-up'. You'll be very, very glad you did!

All are satisfactorily got it right for a reliable car insurance company @ Debbie Harts branch of…read moreStateFarm Annapolis , staff are knowledgeable .

Absolutely great customer service! Debbie always does what she says, calls you back, and goes…read morebeyond what is required. I would recommend her for insurance and investment products.

I've been with this insurance agent for over 15 years from the time I lived in Arlington to the…read moretime I lived in Alexandria. Initially, they had excellent customer service and were very responsive and reliable. During the last 6 years, however, their customer service has declined significantly. If you call, you get a different person on the phone and a different person emailing you with information. Their response time is weeks, if you receive a response at all. I recently had to call five times over three weeks to get an answer to a simple question about ending coverage due to an out of state move. They cancelled my renters policy the correct day but removed the information about the policy from the app and never notified me about any of it. If I were staying in the area, I would switch agents and likely insurance companies.

I've had multiple issues with communications with this branch, from simple updates to personal…read moredetails to changes of address for my auto policy. The couple of times I've had to reach out to this branch have been met with annoyance that I've contacted them. Due to life events, I had to call to cancel my auto insurance policy and once it was no longer in their benefit, I was talked down to and was hung up on mid-sentence. After the request to cancel, I asked to receive a copy in writing and the person I was speaking to said that he was busy, had multiple people in line, and that he would get to it eventually. I attempted to then state that I recognize that canceling is not the highest priority, but also thank him for his time, he hung up on me. I had been with State Farm for 20+ years, and I would have potentially moved back to them after the life events settled, but I would not be coming back to this agent with his current team.

Are you looking for a reliable Agent? Someone that understand your needs and is there for you when…read moreever you need them? Well this is the Place, at David Gonzalez office I have been treated like royalty. Nancy is my point of contact and she is the absolute amazing. Always answers the phone with such great energy and will go out of her way to resolve you issues. I trust them so much that I now have my daughters of 21 & 23 insured with them. I have my life, renters insurance and at one point my motorcycle insurance with David Gonzales office. I'm looking for many more years of service with them. Nancy Thank you for your dedication and outstanding customer services.

David and team were able to get me a quote in a very timely manner. Although I didn't buy the…read morepolicy, David was still professional and took time to educate me on some coverage options I should consider with the carrier that I'll be going with. I appreciated that very much and as a result will keep this agency in mind for future insurance needs!

Hello. I want to thank Almitra for the amazing experience that I received with her. she was and are…read morealways helpful when it comes to the questions that I have.

Working with David has been great! He shows he cares and is very responsive! I appreciate his…read moreenthusiasm and effort while working together! I highly recommend coming to David and his team for any insurance needs you have!

I love this office, I have had my homeowners and cars ( mine and BF's) with them for more than 3…read moreyears. There is a State Farm app that is amazing for claims. I was in an accident at the begging of my policy, wasn't my fault, my agency fought for me and even got my deductible back. I've called the office a few times in 3 years, and always had a positive response and experience! Thank you Tim and team!

I'm only providing one star so that the post will go through. This insurance agent is very shady…read more They added numerous authorized drivers to a policy without consent from the policy holder. They withhold information and aren't very detailed. You will miss so much information with this agent and will receive so many surprises that will cost you lots of money in the end. The customer service is horrible and your private information is not protected. Daneisha and the office manager are uninformed and the insurance policies they create for their customers don't make sense. My private information was released to a family member (details about my driving history) and I called in to ask for their privacy policy I was told I couldn't get it. When I asked for the office managers name she hung up on me without warning. I was disappointed my information was given out and I was asking for policies governing protection of privacy and the response was your not our customer we cannot tell you anything. And Tims response explains why this agent will continue to do whatever they want to do without your consent. People can add you to their policy without your personal information and knowledge and that policy holder will have rights to your personal information. Again, without your knowledge and not even providing any personal identifying information. And I don't live with the family member, I did before many years ago but not currently and they will discuss your personal information with the policy holder. There seems to pave a loop hole.

Very difficult to sign up for a policy. Agent was not very responsive; I emailed the agent a few…read moretimes to finalize my application, but it seemed he was too busy so I called the main office in Annapolis and requested another agent and even then, no one called me back like they said they would. I did not know it was going to be difficult to give another Auto insurance agency my business after being with Progressive for over 10 years. The search continues...

I reached out to CNR Insurance last year regarding insurance for our Homeowner's Association and it…read morewas not the right time. I reach out again this year and worked with Will Gallihugh. He was very knowledgeable and extremely efficient in getting a new policy in place saving us 44% compared to our renewal rate with our current carrier. I could not be more please and would highly recommend Will and CNR Insurance.