I am so disappointed with the service I received today from an employee that claimed to be one of the managers. I got back from Alberta yesterday where I had purchased 2 wallets and a purse. I wanted to exchange the purse for a different color, same style, and I wanted to exchange one of the wallets for a different style and color.
I walked in and inquired about the exchange policy, the employee that was originally helped me was very pleasant and knowledgeable, she explained to me exactly how the exchange would work. I was ok with that, I went to get my purchase form my car, that was only purchased 2 days ago. I then went back into the store where the "manager" in a knitted black dress, shoulder length hair (didn't get her name) was at the till. I brought my purchase over that I wanted to exchange and she had proceeded with my request and told me that I owe an additional $62. I was confused as the purse was a straight exchange (different color) and the wallet was of lesser value than the wallet I had originally purchased. Not to mention the previous employee said that I would receive a store credit of $49. Confused, so I asked if she would explain to me where the extra charge was coming from. She immediately raised her voice and demanded this is how it is. I saw the employee that I had originally dealt with and she confirmed with the manager that I was supposed to receive a $62 credit. She then again raised her voice and said "I'm not letting you walk out of this store with a more expensive wallet than you originally paid" What?? That is not possible. She then proceeded to talk down to me.. there was a full store of people, it was absolutely not acceptable. I've been shopping at Michael Kors for years and years, this was absolutely the worst experience I have EVER had. As I walked out and I said I would be writing a review and a lady that saw the entire thing, walked up to me and gave me her contact details and said she would be a witness. As I was walking out I got approached by a few others that said the same thing. I think this unacceptable, for a simple exchange, I drove from Stoney Creek down to Niagara-on-the-Lake and to be treated in this manner. I will not tolerate this. read more