Their clothes are excellent quality. But I watch for sales. I have just bought a Trench at half…read moreprice. Love the pink color. I have full-sleeve cotton tshirts which are perfect if you are travelling to Southern Europe in December. Anything Warner will kill ya! I also have slippers for summer, fleeced lined snow pants for snow activities and 20L collapsible backpack which is excellent for travelling, as it folds and fits into your carryon but then can be brought out for day trips. They have an excellent return policy for online stuff. Too bad the Toronto Eaton Centre store closed. Service is good. I also like their outlet at Vaughan Mills and make it my first stop when I am there. And I am always rewarded with an item that's on clearance. All their styles fit different but as I said their return policy is great.

this is regarding their online store. Online call centre support seems is useless. They spend a lot…read moreof time trying to get your info but it goes nowhere, and whatever your issue, non received merchandise, return, refund request, price matching, exchange, ... there will be no resolution. No accountability, no one knows anything. And it will take a long time to get nowhere. Recommend only going to brick and mortar eddie bauer store Where you can get your returns or price questions resolved immediately with store manager.

My family has been coming to this store for a year now and have bought suits and bags here. I never…read moredoubt the quality of the products here, and enjoy supporting our neighbour. But never have I been so offended by the employee working there!! Not only was he trying to push his opinions on me, it was has lack of professionalism. Perhaps he was having a bad day, but he didn't have to be so terribly rude to us. He basically chased us out with his pout and words. I'm a little asian female, of course I'll ask for a lower price, and I'm okay with not getting the discount. I would have bought it regardless if you would have cheered up and not been so defensive and RUDE. Terrible customer service from this one man. I will return when there's another employee working.

Absolutely delicious menswear, the tailoring is beautiful and the pieces are refined, timeless and…read moremodern! My BF is a huge fan as well - which makes me happy. Horrible womenswear - Oliver should just stick to taking care of the men because he truly does it VERY well!

I'm a self professed Club Monaco junkie. Or wannabe. They seem to have pieces that are close to…read morethe trends, with their brand's classic take. This outlet is a good size, easy to navigate, super helpful staff, and a big sale section in the back. For those students who haven't heard yet - CM offers students 20% off anything when they show their student card. Eeeee!

The staff at the Queen Street location were amazing! I have been shopping at Club Monaco for years…read morebut find that sometimes the staff can be a little closed and rude [hello Eaton Centre]. The staff here were anything but! Ace, the store manager, was so welcoming and friendly, as was another girl that helped me find everything I need! Thanks for making my shopping experience that much more pleasant!

Zheng is hands down one of the top 3 sales associates I've ever encountered, and I won't hesitate…read moreto come back here to buy from her again. My boyfriend and I came in earlier today in search of a few t-shirts. Sometimes I feel like higher end stores would hesitate to help with such a request, but Zheng patiently helped us navigate around the store. She picked a few shirts for him, helped with sizing, and gave us her honest feedback. She was neither pushy nor aggressive. She was attentive to both his needs and mine, which I think says a lot bc SA often times ignore the +1. (It's not a big deal to me and I don't mind being ignored when I'm not buying something, but I thought it was worth including in this review.) Definitely would come back here again to shop, as long as it's with Zheng. :) can't say enough great things about her!

Never received merchandise no delivery proof still want to charge me…read more I ordered merchandise from Harry Rosen and never received the package Harry Rosen customer care through Rim told me that FedEx marked the package as delivered but I checked my company my property and the surrounding area and nothing was received I also checked my company security cameras at the main entrance for the delivery time and there was no FedEx driver no delivery and no merchandise received I was told that someone with a name beginning with S signed for the package but I do not have anyone working at my company with that name and no authorized person signed for or received this package I asked Harry Rosen to provide photo proof of delivery the full name of the person who signed signature proof the exact delivery location and any driver notes Until proper proof is provided I cannot accept that the merchandise was delivered Very disappointing experience with Harry Rosen customer care and FedEx because I never received the merchandise and I am still being charged

I have nothing but good things to say about gravitypope I ordered my item. I received my item. i…read morewas email to confirm tracking for my item and this is a hard thing to do considering I live in the US .. this company is based in Canada and I was able to receive my item on time. Any time I emailed a question about the progress of my item, there was a return email within the hour . I give gravitypope five stars.. will definitely order from them again. Thank you.

The BEST shoes! Staff are wonderful, attentive & dedicated to meeting customer needs.read more

I am in from NYC and have never experienced such an exciting store. Its like walking into an Art…read moreGallery.The clothes are comfortable, fashionable and each piece is different than the other. Will be coming back to this store.

Well I did it again. Went to Tzatz and got a great deal at curvy tzatz…read more Who helped me non other than Cheryl. She was fantastic and very honest. She reminded me of ME She was alot of fun to deal with. Cheryl see you soon.

I love the concept behind Joe Fresh. I love the idea behind simple, easy, just classic and wearable…read moremen's design (this review is for the men's clothing specifically) that isn't too over the top, too flashy or too trendy. Joe Fresh is great for that. Basic tees, basic track pants, simple but cool sweaters and baseball 3/4 tees, and flannel pants to lounge in at home in comfort. I love all the ideas of basic, easy and very comfortable clothes. I really think that both men and women like this very simple idea which is not represented out there In the retail market today. I'm reviewing the store at 60 Carlton St. specifically, which is contained in the old Maple Leaf Gardens which is now a massive, well done everything store you could want grocery extravaganza! They did this Canadian historical building justice; that's very important. Joe Fresh is located on the 2nd floor easily accessible right at the front door with an escalator or elevator (thanks for keeping people with accessibility issues in mind). I'd say that this is probably the second largest Joe Fresh. There is a larger one on St. Clair West but fir us downtown people, travekking out to St. Clair West isn't in my playbook. That being said, and here's where some negative criticism comes in but with the amount of space they have (it IS a large Joe Fresh), I would say the stock for men vs women on the floor is about 30% - 70% , respectively. Retailers these days are odd - they believe that men do not seem to understand that men enjoy shopping as well so like usual, like every retail store or retail chain out there, Joe Fresh has given literally a small cut out section of the entire floor to men and the rest is of course women's clothes. (I guess good for women, of course). But that is typical retail floor planning and Joe Fresh does the same thing very well. Joe Fresh, take into consideration that there are plenty of men , especially in this neighborhood, who love shopping. You have to give the male audience just as much air time as women. Joe Fresh , when they started off, I thought they were going to finally go that route but at this location, stock for men, space allotted for men is again, compromised. A couple of quick notes, the store is no more than the old concrete shell of the Maple Leaf Gardens, and that's concrete floor, concrete beams and columns which is kind of modern but the floor is very hard in your feet and legs (may sound trivial but it's not) and that they cannot change, I get that. This is a historical building so many things they cannot just rip out and I don't think , like many Canadians would want that per se. Second, customer service , like many others Joe stores I've read about and visited is not wonderful; hell it is sparse. Finding someone generally is not easy unless you get help at the cash register; there were no staff around , floating on the floor for assistance. Joe Fresh, take note, YOU REALLY NEED TO HAVE YOUR ENGAGE YOUR CUSTOMERS MORE. Those customers are there , spending and in turn, laying your employees and keeping store locations alive. I think from the start, and reading others' reviews, this has been a big challenge and I don't know why. I can say it drives nuts when you see , literally, no staff on the floor. Oh, my bad, as for the maybe 40 minutes I was in the store, I saw one person on the floor but he was stock I think more so than a sales person. Joe Fresh, you really have to train staff to not be afraid of customers - or at least have sales people on the floor. I couldn't find my size in a men's awesome basic tee; after a while, I just put it back on the shelf because I needed someone to come to me (that's what customer service is) and see if I needed help. I mean someone at the cash must have seen me looking like I wanted help but no one approached. Lost sale there. Oh, an interesting observation, and I don't know what it is but the 2 people at cash were so completely bored, I assume with nothing to do (you could have come and helped me, lol !),they both had some pretty sour looks on their faces - they were utterly bored , and you know what? For a retailer, that shows big time. It sets the vibe for just not a very fun or entertaining or friendly place TO shop. Not much else to say. Prices are great but you do get what you pay for so keep in mind - I walked out with 2 sweaters and socks for about 35$. Not bad at all. Just watch the quality, and hold onto your receipts. Oh, one very cool thing. You can use your PC points for shopping. So for this location, in this historical building, I rated it a 3/5. Definitely the largest store (all being relative) downtown and worth a visit.

Bring sunglasses…read more The store is bright and colorful and it's inside Loblaws... that's Joe Fresh. While I like the style, the quality of jackets is quite poor. You can't wear this to impress your date. You will look like a walking IKEA - sporting trendy fashion manufactured in 5 minutes by cheap laborers. Joe's sense of style is similar to LACOSTE and Ralph Lauren - hip, fashionable professional walking down the street of New York and Toronto. Trendy but not pretentious. This style is hard to find at a cheap price. Zara and H&M offer a more GQish look that will make your mother squirm (and smile) if she's not used seeing you wearing a very tight fit pair of jeans. Or can be too trendy for some people. There are tons of good items though. Slippers, shorts and sports shirts where quality does not matter (a lot). Do I recommend this? Oh for sure. Let hubby pick up vegetables downstairs as you try on new sports shirts.

While this shop offers beautiful items, I wanted to warn any international customers about their…read morereturn policy. You have to return things within 7 days, and pay for shipping both ways (in my case, this amounted to about 60.00)-I live in California, and the store is in Toronto. When I ordered a pair of shoes that were too large for my foot, I wanted to return them and was willing to pay the return shipping since the shoes cost 350.00 US. However, they had offered me a new customer discount when I purchased them, which apparently eliminated the ability for a return (which was NOT disclosed during the purchase or in the return policy language, which I carefully checked). They only are offering me a store credit. I'm pretty bummed, as these shoes were a total splurge for me. Just be careful-I would think twice about ordering anything from them if you don't live in Canada...

They have the best customer service and go above and beyond to make sure you find what you want…read more Quick, kind communication and special kudos to having a genuine range of sizes (and not the typical 2-4).