The owner responded to this review. He falsely claimed:…read more 1). That I was made aware that if my primary home was not insured, that Mathes Inusrance could not insure the vacant property. 2). The $1000 extra cost is exactly what was quoted to me. I even asked the agent a follow-up that restated the extra cost as, "So hypothetically, if I live in the house and my premium per month is roughly $100, what you are saying is that if the house is vacant the premium per month would be $185?" The response I got was that that was correct. The agent even said that coverage on a vacant home is more of a risk because they are viewed as targets for crime. 3). My review never claimed that I didn't understand that canceling policies would mean losing a bundling discount. That is easily understandable. I simply said that the agent I spoke with did not tell me that the vacant home policy would be canceled. He even made a point of telling me that Mathes would have to re-write my the policy on the vacant home, to which I replied that I was aware of that. My issue is that the agent first said Mathes would raise the price, and when that did scare me away the agent then said Mathes would cancel the policy, which seemed like an attempt to scare me and prevent me from canceling my policy. And, after all that, the agent then finally said that Mathes would have to re-write the policy. Again, I told him that I was fine with that. Feeling held hostage is just how I felt. Given this back and forth - we'll raise prices, we'll cancel, we'll re-write - I submit that my feelings are reasonable. Furthermore, the name of a reviewer is irrelevant. Pretending that it matters is just a way for a business that gets a bad review to attempt to discredit the review. Perhaps this business follows the insurance industry guidelines. That doesn't mean that they always tell the truth to their customers or that they conduct their business clearly and transparently. Throughout the cancellation process Mathes Insurance has provided me with poor customer service. The owner's reply, filled with false statements, is just another example.

As an active real estate investor and practicing attorney I have used Mathes Insurance for all of…read moremy insurance needs for over three years. David's responsiveness, accessibility and willingness to explain dense insurance policy provisions is unparalleled. I would recommend him to clients, friends and family without hesitation.

Mark was terrific, I would most definitely recommend him to anyone. Great energy, very respectful,…read moreprofessional as well, & generous. 10/10 service. Add photos

I had a great experience, mark explained in details the insurance needs. He expedient in response…read moreto my needs. Very helpful and friendly. Highly recommend.

I have had my insurance with Harders Financial Group for over 7 years now and I could not say…read moreenough about how happy I am to have placed my trust in them. They are always looking for ways to save me additional money on my insurance- and this past year, Josh saved me several hundred dollars for the YEAR and I even got better coverages than I had before! Will definitely recommend them to my friends and family to them!

The service is so bad. I would cancel my insurance policy with them. They contract with cheap…read moretowing company and has many repetitive errors in towing giving wrong addresses and being towed to a different site and not letting us know has happened and blaming us for giving wrong addresses. The guy whom came to pick up the car was rude too.

So glad I found these guys. My taxes were done incorrectly since 2016. Danny was able to articulate…read morethe problems and solutions. Danny is highly knowledgeable and competent. Thank you so much Danny. You will hear from me again.

The Reumonts have done my taxes for 3 years now. When I first met with them, I was very impressed…read more They ask many questions and go very in depth with you in order to not leave anything on the table when it comes to your return. For me personally, there were several things that I would not have thought about nor have I ever been asked about before. Get your taxes taken care of here and I guarantee you will have peace of mind.

I didn't want to end up writing a review, but felt compelled to after my experience with one of the…read morePA's, Mike. When my incident first happened, he was on it, there to talk to me, ensured me that everything will be fine, he would only be a phone call away anytime I had questions, pretty much he will treat my claim as if it's his own and gave me a sense he would be there for me through the process. Long story short, after that very first phone call of speaking with him about my incident and signing the contract, he became almost non-existent and very hard to get a hold of after. As if, he got my business and everything else went out the door. Don't get me wrong, he appeared to know his stuff and I'm satisfied with the end result of my claim and the rebuild, but as being a brand new home owner and this being a very big incident, I needed his presence to keep me updated, ensure me things were going well, just to be responsive to my texts, calls and emails. Unfortunately he wasn't and never apologized for the very delayed responses in this time of crisis and unknowns since I was in control of the process.

After my condo was trashed by a flood, Dottrio has gone above and beyond to ensure my personal…read moreitems were properly taken care of and/or I am being properly compensated. I have had great temporary housing set up as well until the repair is completed.

Called to get a quote for business insurance for a new commercial vehicle. Talked to Giancarlo and…read morehe was amazing! Professional, extremely helpful and Fast! He provided a competitive quote, I approved and within hours, he was emailing a certificate of insurance in the format requested by the dealer for the commercial truck. Quick, easy and painless. Looking forward to doing business with Donna Taylor Sate Farm and potentially switching my auto policies over to them. Would highly recommend!

Excellent customer service. Mr. Slater and his staff are always friendly and extremely helpful!…read moreI've worked a lot with Christy this year as I've moved, changed/added policies, and also had to go through the claims process. She has been particularly valuable as I work through the claims process and adjust policies.

This is hands down the worst insurance agency I have ever dealt with. My negative review has…read morenothing to do with claims, as I have had none. It's poor customer service and a comedy of error after error, costing me hours of my time to fix. Some of the most amazing errors are getting a policy with the wrong address for my home owner's policy, them saying they were going to cancel my other car insurance but never doing it, making me wait over a month to get a refund for over $1000 that was owed to me, gosh, the list goes on. You need to avoid this office at all costs.

One auto Lighthouse Insurance $370 One auto Geico $136…read more Which one would you pick? Not only was it a bad decision to go with Lighthouse I had no one that wanted to help me even go through my policy. Finally, I got Scott to help me which was very considerate. You would think as a customer they would help you save money ... tell you to cancel go with a different insurance company to save money, but they don't offer any help like that and I don't know why

I have been a client of lighthouse insurance for several years now. They are a fantastic, locally…read moreowned and operated Erie Insurance provider. I love the fact that it is a locally owned small business that has the backing and resources of a national company. So, I get all of the benefits and perks of a large company, with the personal attention and exemplary service of a small business. We recently purchased a new vehicle on Saturday, when the offices of my local representative were closed. However, when I sent an email to my point of contact, it was responded to within hours! This is what fantastic customer service is! I go out of my way to patronize and use locally owned small businesses. Sometimes this means that you will not always have access to some of the benefits you might get with a larger company. But again, being a locally owned office that is part of a national company is getting the best of both worlds. Wow we only have our automobiles insured through them, they also provide homeowners insurance and a myriad of other services as well. I cannot recommend them enough!