I've been with this insurance agent for over 15 years from the time I lived in Arlington to the…read moretime I lived in Alexandria. Initially, they had excellent customer service and were very responsive and reliable. During the last 6 years, however, their customer service has declined significantly. If you call, you get a different person on the phone and a different person emailing you with information. Their response time is weeks, if you receive a response at all. I recently had to call five times over three weeks to get an answer to a simple question about ending coverage due to an out of state move. They cancelled my renters policy the correct day but removed the information about the policy from the app and never notified me about any of it. If I were staying in the area, I would switch agents and likely insurance companies.

I've had multiple issues with communications with this branch, from simple updates to personal…read moredetails to changes of address for my auto policy. The couple of times I've had to reach out to this branch have been met with annoyance that I've contacted them. Due to life events, I had to call to cancel my auto insurance policy and once it was no longer in their benefit, I was talked down to and was hung up on mid-sentence. After the request to cancel, I asked to receive a copy in writing and the person I was speaking to said that he was busy, had multiple people in line, and that he would get to it eventually. I attempted to then state that I recognize that canceling is not the highest priority, but also thank him for his time, he hung up on me. I had been with State Farm for 20+ years, and I would have potentially moved back to them after the life events settled, but I would not be coming back to this agent with his current team.

Depending on Lockhart's Insurance Services ability to research and recommend a great full life…read moreinsurance policy was the best decision that I made since retiring! They were patient, understanding and professional. I recommend Lockhart's Insurance to the readers of this review for all of your family insurance needs. They are now part of our extended family.

Excellent customer care professionals! Highly recommend their services to ensure all your…read moreinsurance needs are fulfilled. Responsive and extremely proficient, while providing expert guidance. Make this your first stop when selecting insurance services, you will not be disappointed and they will deliver.

Iris Guzman helped us. She was great: knowledgeable, patient, friendly, and supportive.read more

I have been with this State Farm agency for a number of years now, since my previous State Farm…read moreagent retired and closed his agency. I have had only limited interactions with this team (they have my home and auto insurance), but they've been good across the board. I'm currently looking to get a new car, and had a bunch of insurance questions, so I called this agency and spoke with Adrianna G. My goodness what a breath of fresh air! She listened to my questions, probed where I was unclear or confused, and worked with me to ensure all my questions were answered. It turns out that there may have been some miscommunication between the office and me when I had an inquiry a couple of months ago. Adrianna, without throwing anyone under the proverbial bus, clarified the answer for me and confirmed I understood. Mistakes happen, and that's part of the human condition. But how mistakes are handled is what separates a good team member from a great one, and Adrianna exemplified what a great team member does: Not dwell on the mistake, quickly apologize for any confusion (and the confusion my have been mine...), and move on. I'm not aware of anyone who enjoys shopping around for insurance. Frankly I look forward to it as much as I look forward to seeing my dentist. But Adrianna sets a professional, eager, and easy tone that makes me look forward to working with her again. So, Mr. Ampiah-Addison, please give Adrianna a raise, a promotion, a few extra vacation weeks, and anything else I'm not thinking of. If I were into home entertaining, I'd invite her over for Thanksgiving, Christmas, and New Years. And Adrianna, thank you again for your assistance!

Never spoke to Jon, only to his subordinates. Rates raised annually with no discussion. Why is my…read moreaging car more expensive to insure each year when the coverage goes down? Nobody knows. Is my condo coverage enough? Up to me to instigate any conversations, but if I reached out to ask a question someone would respond in a decent amount of time.

I have been a client of this office for around 10 years if not more, and I'm currently in the…read moreprocess of transferring to a different office because of the recent decline in service and lack of attention to customer needs. This is unfortunate because I was happy with them for a while. However, the last few times I've reached out to them for time-sensitive important matters, it took an unreasonable time for them to respond or I would get no response unless I followed up. The service I received from a particular agent from this office most recently was very disappointing. Rather than taking the time to talk to me, give me detail options or give me a quote, she just quickly responded that I'd "probably get a better rate through the insurer my mortgage company is using" - even though my mortgage company highly recommended that I go through my private insurer for better rates. It just felt like the person didn't want to go through the hassle of looking into it or even calling me rather than a quick response via email. This is definitely not what I expect from a State Farm agent. I almost gave up and was just going to go with the crazy high rate for the required supplemental insurance through my lender, but then another State Farm agent reached out from a different office and they were more than happy to call and take the time to look up my options, find out more about my situation and what would work best for me - they were also super nice and made an effort to get to know me and offer me other plans I may want/need in the future without being pushy at all. In the end, this other agent was able to find me a rate that was only 1/3 of what my lender was quoting with much more comprehensive coverage! Anyway, like I said - I was happy with the service from this office the first several years, but I would be wary if you get similar service to what I received within the last year.

Experiences vary, and ours was not a good one…read more Our master insurance policy was transferred to Hazar, and we couldn't change to another brokerage fast enough. We had a bad experience with the agent we were assigned and requests for help with brokerage owner didn't result in any meaningful assistance. We eventually decided to move our business to another brokerage, which was also a very challenging process. It was like dealing with the Department of Motor Vehicles in the former Soviet Union. Would not recommend.

5 Star business who pride themselves in customer service and competitive pricing in their products…read moreand services. I'd definirwly recommend their products and services to anybody who's trying to save $$. I've already recommended a bunch of family and friends because of the friendly staff and competitive pricing. Instead of paying $250 a month on my V8 Challenger, I got hooked up with $120 a month for a V8 Challenger..full coverage with the same deductible. Client for life. Worked with Ivan Joćic and would like to point him out for customer service and for being an outstanding person. I'd totally recommend speaking with Mr. Joćic for all of your insurance needs as he can help you save $$ big time!!!

I love Erie. They were so helpful in my car accident and everything was checked out and situated…read morewithin one day of calling it in. They were communicative and everyone was checking in to see how I was and they are always checking in My agent, Irma, answers my email within hours or within one business day with any questions. I just renewed my insurance and I have not even bothered to look for someone else as they are the best insurance I have had.

My wife and I have always worked with independent insurance agents in the many cities we have lived…read moreover the years. Irma Mendoza of the Crystal Insurance Group is among the best. She was recommended by our agent in Boston prior to our move to Alexandria this summer. So, she has an excellent reputation among her peers beyond the DC region. In practice, we have found Irma to be thorough, persistent, and customer oriented. She listens to her customers' needs and finds the best solutions for them. Irma was particularly knowledgeable about the Alexandria market and the requirements of underwriters. In addition, she is honest, transparent, and ethical in all dealings.

Sarah, the agent I worked with at the Jeffrey B. Conley Insurance Agency, was perfect! She wasted…read moreno time answering my questions and seems to now insurance inside and out. She was very polite and an excellent communicator. Waste no more time and give them a call.

Working with Nicole and the team was amazing and made the process easy along with saving money!…read moreHappy to be back in the State Farm Family!

Really great place, very friendly and approachable team of accountants. Their prices are…read morereasonable. They are very easy to contact, even during tax season. I really enjoyed working with them and would recommend them to anyone.