I really enjoyed my experience as Robert really knows what he is doing. Takes time to explain what…read moreneeds to be done and what has been done when its finished. The prices are reasonable and the work is top notch. I would highly recommend him for all your clock needs.

Although he was unable to help due to time constraints, he recommended a nearby establishment that…read morewas able to assist me for which, I am very grateful.

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

They are always so accommodating and making sure that everything is correct. I got a battery in my…read morewatch and a new strap on another watch and everything works perfect. They are my go to for any jewelry fix

My husband's fifty old chain snap broke. He was extremely cautious on where to get it fix. After…read morespeaking to Ms. Donna on the phone he felt comfortable enjoyed knowing that she was knowledgeable in repairing his chain. We got there close to 6:40 pm, we were greeted with big smiles. Always a great way to make you feel like you are at the right place. Ms. Donna proceeded to explain the whole process of repairing his chain. She thoroughly inspected the chain and immediately picked up on the age and beauty of the chain. The second step was taking out the catalog with all the repair snaps, small ring to replace. Last step was typing what needed to be done to make sure it was done properly. What an amazing experience!! We will definitely be back. Thank you Ms. Donna.

My husband recently passed away and when I stopped into Brownlee jewelers today to have my watch…read morerepaired Lauren and Cathy were so kind! Cathy offered to clean my wedding ring while Lauren worked on my watch and I was thrilled with the results. They treated me like family and I'll definitely be back! Lauren and Cathy

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

There not an authorized dealer for any brands yet won't work on a clone movement. Wouldn't take my…read moreG-Shock there

They were very efficient & pricing is very reasonable. Would highly recommend any watch repair…read more Will use them again.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

I USED to consider this a really reasonable and good place for jewelry repair. Good work and fair…read morepricing Stan was always straight forward, However, I took a ring in that's gold band had broke and a diamond chip was missing from dolphin eye needed replacing. I picked up the ring and it was too big. He informed me sizing costs extra. I think $150 for quick job with minimal labor is costly enough but to have a ring that is too big and spend another $85 for that... I refuse and WILL NOT be back!!! Disappointing!!

Very friendly and helpful watchmaker and watch store. The watchmaker is J. Walker Copley III and…read morewe were directed here from Hales Jewelers in Greenville, which is about 35 miles away. Walker and I agreed that "wasn't it unusual that Greenville didn't have a watchmaker in town?" But he said there are only 1300 approximately in the USA. This location also is a dealer for Seiko, Cotizens, and Bulova watches, but a main business is watch repair. The only downsides are the store is small, so limited inventory on hand especially women's watches and the watch I wanted to get repaired had to queue up and won't be ready "until after Christmas." It's late June. Walker said he can only work on watches when he is not sellling new watches and that is often limited time and after store hours, which makes sense.

I brought my Seiko in for service and was pleasantly impressed. Excellent service from…read morea true professional gentleman. Five Stars from me.

I was first there in March of 2026, and Katrina did such a great job restringing my necklace! When…read moreI needed another one done, I sent it to her, and not only did she do another great job, but she beat the estimated time frame by 3 days! She's so pleasant and really goes above and beyond! Cannot recommend highly enough!

I have issues because of stroke & had a bracelet that needed adjusting & they did a fantastic job…read morewith what had wanted done!!!

We were please with the gift purchases. The one thing I highly suggest you post your store hours on…read morethe store window/door and stick with it especially during the holidays. We made 2 trips over that said you were open to find out you were closed. As a business owner everyone doesn't go to Facebook for your store hours. Especially if they were there a few days earlier and the sign stated you would be open. Instead we had to wait until after Christmas to pickup the gift. Other than this issue they are a very friendly and solid local business happy with our purchases.

I inherited some rings from my mother after she passed and needed to find a reputable jeweler to…read moreresize some and help redesign a special piece for me. After reading all of the glowing reviews I can safely say, Sessoms and Sons lived up to the praise. I worked primarily with Isaiah and he was professional and friendly throughout. He showed me many different options for redesigning the two rings I had into one. We ultimately decided to go with a completely custom design which I picked up today. I am absolutely blown away by how perfect it is, even better than the renderings that were sent. I am so grateful for the work that was put in to making this ring and happy that I found the reviews that sent me here. You have a customer for life. I cannot recommend this jeweler enough.