Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

I had a favorite bracelet break a link and I brought it in to Malak Jewelers and they fixed it on…read morethe spot at no charge. What amazing customer service. I will always go to Malak Jewelers from now on. Manelle was so kind and helpful. I really appreciate that lovely treatment.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Excellent service by very friendly and knowledgeable people. Our engraving project was very…read moreimportant to us and we are very happy to say that they did a wonderful job! The pricing and timing worked very well for us and we heartily recommend them for this service. We look forward to working with them again.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Morrison Smith has ALWAYS been my jewelry store in Charlotte since moving here many years ago…read more They were fabulous! HOWEVER, since Bailey's bought them it is just HORRIBLE! I took several pieces of jewelry in...some for repair, some for appraisals and gold to sell while it was still MS. This was just prior to Bailey's taking over. WELL, today I went to pick up jewelry and it was a disaster! The ring that was supposed to be sized wouldn't go on ANY finger. The rude salesperson (I think her name was Jaclyn 1839) failed to give me $850 credit for gold jewelry that was sold. She acted as though she was doing me a favor. All in all it was a deplorable situation. They are resizing my ring but in the future I'll choose another "fine" jewelry store

Have had. Several watch battery's replaced and watches repaired; very happy with results and…read morecustomer service.

Went in to have batteries replaced in two watches. AJ was awesome, super professional and friendly…read more He replaced the batteries, adjusted the band for my son (I gifted one of the watches to him right there), cleaned both and shined them up - they looked brand new when he was done. I was prepared to pay 5X what I was charged put it that way. Great experience!

They are always so accommodating and making sure that everything is correct. I got a battery in my…read morewatch and a new strap on another watch and everything works perfect. They are my go to for any jewelry fix

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

Definitely one of my favorite places to spend my money. I love the vibe as soon as you walk in…read moreyou're greeted by a sweet young lady they offer you something to drink, customer service is always great, they have 14k gold piece for a great price. Also I got 3 permanent bracelets. and the owner was able to make a custom piece for me and my daughter, If you're in charlotte and love jewelry, or even a special occasion. i would highly recommend you go and treat yourself.

From the owner: One stop shop for All your jewelry needs. We do Jewelry repair, customize jewelry, bridal jewelry…read moreand permanent jewelry. Call for details.

I've been to Pavel's on several occasions from jewelry repair to resizing and even selling all…read morejewelry. Each experience has been great and their services exceptional.

Great honest customer service. I took my necklace there to get a more stable lock and it was done…read moreperfectly. I would highly recommend.

I had a ring that needed repair. The jeweler did a great job with the tricky repair…read more This shop has lots of gift and food items in addition to jewelry. I bought gifts for friends (and myself!). The staff is warm, helpful and welcoming.

Allison could be an honest person when she does business. Instead she will lie and twist the truth…read morearound to try and cover her tracks. I have paperwork saying that she was building me a ring made of 18k gold and had the ring made out of platinum instead. She never told me about the mix up and I only found out when she gave me the appraisal for my insurance company. When I confronted her, she tried to weasel her way out of it. I have the proof and Allison can say whatever she wants, but the truth is the truth and she can't deny it. Below is the truth. I ordered what she recommended but now she says I received something better. She lied one way or another and I don't trust her and will never spend another penny in her store. If platinum is better than 18k then why did you recommend 18k gold Allison? I ordered what you recommended because I trusted you. Now I don't believe anything you say.