I took in an old wall clock that has been in the family for about 60 years. It has no monetary…read morevalue, but a great deal of sentimental value. As the clock was no longer working I asked for a new movement. They were so kind and assured me that they could make the repair and that the clock would be ready within two weeks. After about 10 days I received a call that the clock was ready. When I went to pay and collect the clock I received a detailed review of what was done and how to operate the updated movement. While this transaction was not a big money maker for them, I was given excellent service and advice. I will definitely recommend the Antique Clock Shop and will return

Brought our cuckoo clock here for repair. The woman at the counter was friendly and quite…read moreknowledgeable about clocks. She took her time to show us exactly what the problem was with the clock. Unfortunately the clock was cheaply made and the repair couldn't be done. The shop was full of all sorts of clocks, some being repaired others for sale. It's nice to know about a clock repair shop in the area as I own other clocks which also may need repair some day too

This business has been my go too for years. Fast friendly service by adults with years of jewelry…read moreand watch expertise. Not a kiosk with or without a commitment. Today they put the first battery ever in a collector worthy character watch and last time it was a very very valuable family hand me down and I trust them with both. No upsell just fast competent service without a jewelry stores overhead. Today's charge... $10.

They are always so accommodating and making sure that everything is correct. I got a battery in my…read morewatch and a new strap on another watch and everything works perfect. They are my go to for any jewelry fix

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I went to have my watch battery replaced. Amazingly they have a free service and name a charity of…read morethe month to which you can donate, but there was absolutely no pressure. I have a very basic / cheap Timex watch and other places had quoted $15, $20 and even more for a battery replacement......cheaper to get a new watch. I was very impressed by the service, parking and place as a whole and would go back for other needs.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

I USED to consider this a really reasonable and good place for jewelry repair. Good work and fair…read morepricing Stan was always straight forward, However, I took a ring in that's gold band had broke and a diamond chip was missing from dolphin eye needed replacing. I picked up the ring and it was too big. He informed me sizing costs extra. I think $150 for quick job with minimal labor is costly enough but to have a ring that is too big and spend another $85 for that... I refuse and WILL NOT be back!!! Disappointing!!

If you were looking for a reasonable place to sell old gold this is not the place to go to. They…read moreare basically offering you 40% of the going rate which is total robbery.

The attendant ad Saslows was amazing today! She placed new batteries in 2 watches and resized…read moreanother. Thank you for your help!

Mr Joseph explained everything very well. He showed us where an accident had damaged our ring and…read morewhat he would need to do to repair it. I have no doubt that it will be beautiful when he finishes.

I had been looking for months for a new setting for my diamond. I wasn't having any luck finding…read morewhat I was looking for or trusting the places I went to. Abraham Joseph Jewelers was recommended by an acquaintance, so my husband and I decided to see what they had. I shared an image of the setting I wanted and Abraham was able to design and make one that I absolutely love. He was great to work with. He understood what I was looking for and provided excellent advice. I'm so glad we found this jeweler. He was so easy to do business with and the jewelry he makes and carries in the store is absolutely beautiful. We will be back.

I would 100% recommend ER Electronic Repair. He arrived quickly, responded quickly, and fixed my…read moredigitizer, screen, and back glass. He did not charge labor [parts only] for back glass and took my payment via Zelle. Simple and easy!

Don't go there ever! Worst experience ever! The phone we brought in was destroyed completely. Not…read moreonly was there physical damage but the battery doesn't charge any longer. We were directed to speak with the manager on the phone. He told the worker to put back our old cracked screen and said he'll give us a refund "later." How ridiculous is this? Save your phone and money and never go to this terrible business!

David made the most beautiful setting for my 3 carat diamond. Simple and elegant was just what I…read morewanted. He was such a pleasure to work with.

From the owner: Family owned and operated. Jewelry and watch repair, custom jewelry designs, heirloom recreations.read more