This Michaels is the BIGGEST joke! The customer service here I would love to say it's horrible but it's literally nonexistent unless they're accusing you of stealing. I did self checkout, had a couple voucher (enough to pay for my one item), checked out and clicked emailed receipt. I walked out I was getting started down and said "thank you." They didn't say a single word until I was then followed out to my car saying "umm ma'am can I see your receipt?" I said "yeah sure it's in my email." She then went "oh.." I then told her that she could have a little customer service and say "bye" to people as they leave. I WILL NOT be returning back to this Michael's at all. How sad is it that I spend enough there to cover it in vouchers then get accused of stealing. Below is the receipt with the time stamp of what time they accused me of stealing. read more

Michaels - Arts & Crafts Near Me - Colonial Heights, Virginia

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I was hesitant to go to this location because of the reviews. However, my experience today doesn't reflect the rating at this location. Trish was very helpful! The prices on the fabric are very reasonable. I intend to be a repeat customer. read more

It's horrible they suck at their customer service. I need to be more nice and the store needs to be more clean and have more selections since all the other craft store's have closed down. read more

Frustrating Experience - Don't Pre-Order! I placed a pre-order for 3 XL grey shirts at Michael's in Colonial Heights (Southgate Square) because the website said 20 were in stock and available today. When I arrived, the order wasn't ready, so I went to find them myself -- only to discover there were no XL grey shirts anywhere. I even checked the overstock boxes myself. A male employee tried to help but had no luck either. Then Pam came over and made things worse. She contradicted herself, denied the website info (even though it clearly showed 20 earlier and dropped to 17 while we were there), and dismissed our concern about the false inventory info like it didn't matter. She didn't bother to actually search properly, didn't offer any solution, and was just plain rude. We left with only one purple shirt and no apology or acknowledgment for the wasted time and gas. Bottom line: don't pre-order from this store -- the website is unreliable and Pam is not someone you want handling customer issues. read more

The only reason you get a single star from me is because I had to choose something!!!!! I called the store and a young sounding woman answered the phone.I asked her about a couple of items that were on sale she put me on hold twice to speak to her manager. That was completely fine and then I asked her what time what time did the store close. She then told me 8:00pm and I said okay . There is no Michaels immediately near my home so I drove all the way to colonial heights to be in the store for about 10 minutes. AlA makes an announcement over the intercom that this time is(about)7:05 p.m. and the stores closed. I was not happy with that I walked up to the register and let the lady know what I was told over the phone. She repeated to me twice that the store closed at 7:00 p.m. I walked back to the aisle to finish my shopping. In no way was I rushing. That is not my fault that your people don't know what time your store closes DURING COVID. COVID HAS BEEN GOING ON FOR SOME TIME AND I THINK YOUR STAFF SHOULD KNOW YOUR HOURS BY NOW. She then repeated over the intercom again that it is 7:10 and our stores closed as to get me out of her store. Again I reiterate I was not in a rush at all. You don't fully consider your customers time and I will not consider yours. I left out of the store and there were still more people walking up to the door as though no one knew that the store closed at 7:00 p.m. I wasted an entire trip to come to this location only to not even get half of the stuff that I needed to get for a project. Y'all need to get your stuff together!!! read more

This Michael's in Colonial Heights has really dropped a notch. I can remember a few years back when this particular Michael's was in better shape. I find items poorly stocked now ( doesn't seem to be the case with most Hobby Lobby stores). I was in this store the past weekend and noticed merchandise scattered all over the store. It is starting to look dingy,old and poorly stocked. The last 2 purchases I made within 3 weeks, I returned due to finding a better price at competitors. Competitors also offer better coupon markdowns. read more

Very poor service today in the framing department. Or, perhaps just an example of the "litigious" world in which we live. I took a very old picture keepsake in from WWII to have a piece of uv glass or acrylic cut to put over the original glass in the frame for additional protection from bright light until I decide if I want to totally reframe. I was also looking for some input from a "professional" as to how to accomplish this. After waiting quite a while, the woman who does the framing wanted to know how I was going to place the extra glass/acrylic to make it adhere. I asked her opinion on how this might be accomplished but she said she could not comment or give advice about it. All she could do was measure and cut the glass/acrylic to my specifications. When I asked why, she told me if something happened to the item, I could come back and get her in trouble with her job. So, trying to get something done without input from the "professional" who used to offer input and suggestions. The same professional who spent a large amount of time with a customer beside me giving her suggestions and helping her pick out matting and frame for her picture. Looks like I'll being going to a professional framing shop in Richmond. At least there I know I will find a "professional" willing to share their knowledge and not afraid to make suggestions. read more

I had a floral arrangement to make for my friend mother's burial site. The selection of flowers was OK, they didn't have many red roses, which was disappointing to me. Since it was Independence Day, I went with a red, white and blue theme with the American flag in the arrangement. My friend thought it was beautiful. Customer service in the store is mediocre, there are a lot of associates walking around the store but they don't greet you or offer assistance. I chose this site out of convenience. read more

Michaels - Arts & Crafts Near Me - Colonial Heights, Virginia

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The frame department has earned this Michaels location five stars. The remaining areas of the store would earn a generous three stars. Three stars for the overpriced merchandise, narrow and cluttered aisles, and employees aimlessly wandering the store with seemingly little to do while customers line up at checkout. Back to the frame department. Unfortunately I can't recall the frame department employee's name but she was at the store when I went in and was also the person to take my phone call a month or so prior. I'm surmising she's full time. She was fully knowledgeable about the products, pricing, framing, and was friendly in a way that didn't scream "up-sale." I live in Los Angeles County, CA, and had a large framed print to deliver to the east coast. The frame was much too large to carry on the plane and shipping may have resulted in broken glass. I had a little over 24 hours in Virginia to get the print (I was carrying with me) delivered to the Michaels store to be added to the frame and then assembled before leaving and going on to another state. The Michaels store in LA worked with the frame department in Colonial Heights, Virginia, to have everything ready. When I arrived at the Colonial Heights, VA, store the framing department employee was fully aware of my purchase, knew my name, and arranged to have it ready no later than the next morning. Not only did the employee have the finished product ready within the deadline, she exceeded it and had it completed the same day. This employee is an asset to the store and is one to be emulated. read more

I don't usually leave reviews but I am so happy with the work they did, so...... i must compliment. My first time using the frame department I took a photo and frame in and had matted. So happy with there work and the price I paid. If I ever need anything framed and or matted I will be heading back to this michaels!! Great job!! Exceeded my expectations. read more

Store set up is nice. My work is more so with vinyl. Could use a bit more choices. One thing that is the worst is the store pick-up. Service literally sucks. It couldn't get any worser. I have went in the store twice and gotten my own store pick-up. And they won't even be busy. I see at least 5 employees. I just get sheets of vinyl. It's sickening to be honest. Definitely need either more employees or better store pick up service. read more

i go to Michaels for several different items and they always have a wide array of anything i am looking for. There was one employee that was extremely patient and helpful as i was trying to describe what i was looking for and she actually found it for me ! The cashiers are very friendly and dont mind at all when you ask them to cut ribbon for you . THe bathrooms are also clean,, the womens bathroom anyway as i didnt go into the mens:) read more

My husband and I got to Micheals at 6:53pm on Sunday and we know they close at 7pm but the employee refused to let us in and all we needed was one paint pen and even told the employee she could grab it for us if that would make it faster. She continued to refuse to let us so we will be taking our business elsewhere from this point on. read more

I'm in this store at least twice a week...all of the cashiers are just so nice and friendly...and there is one young man that is exceptional....but the store manager is lacking in people skills....I've listened to how she speaks to her employees, she never acknowledges a customer with a nod or smile and frankly she's quiet rude..after being a retail manager for 30 years I believe this person needs to go back and take Customer Service 101 again.. read more

Beware the tricky coupon scams!! Everyone know that Michaels is way overpriced on many items, and that the only way to shop is with a coupon. Well, be warned that these coupons and store signs are not always what you think. Recently purchased close to $100 in arts and crafts kits for x-mas gifts. When I used my 30% off entire purchcase including sale items I was shocked that my discount was less than six bucks! Well, they explained the tiny, fine print to me. Unless your purchase includes items that say they are made for Michaels you do NOT get the discount. Who has time to search for this info on each item?!? On a previous trip to purchase florals for a wreath the signs all over the floral department offered 40% off floral stems. After spending a long time picking out my selections I got to the counter, and watched as she rang up my flowers. I quickly noticed that most were not being discounted. For some reason (not explained with the signs) not ALL of the flowers were to receive the 40% discount! I realize they are banking on most customers not paying attention to this. You have been warned - pay attention at check-out because most likely you are not getting the discounts you think you are getting. Face it - no store can stay in business if they were truly discounting things 40%, 50%, 70% off of a realistic retail price. Obviously they are all marked way up to account for this. read more

A pretty good store- would like it if they had a better selection of drawing pens (or sold individual micron pens, not just sets). They do not have gouache. Staff is helpful- registers are usually open 1 or 2 at a time so the wait can be pretty long. Make sure to check the website or newspaper for the coupons before you go. read more