if I could give less than one star I absolutely would. This has now been the third time within the last 3 to 4 months that I have visited this store. The lady who operates the registers who is in a power wheelchair (don't know her name so this is how I'm differentiating her from the other employees, nothing against her wheelchair) has rude to not only me but other customers as well. At this point in time, she has alone experience with this and I will not be giving it any more time or my dollars. The same employee each time I have visited has had snarky comments. The first time dating back until about two months ago I was there getting balloons for a birthday party and a few other supplies I decided to go with the prepackaged pack of so clearly they were wrapped in some kind of plastic. When I took them up to the register, she was picking through my pile and sort of through the package of balloons back at me and said "do not put these near me. I am highly allergic to latex." (mind you they were in a package and she wasn't going to be touching the actual latex. Also mind you she was sitting right next to where they were actively blowing up balloons. So if you're not allergic to latex, why are you sitting right next to the latex machine?). She refused to check me out and told me that I would have to get back in the long line and get the other person at the register next to her to check me out as she was not going to touch this package of balloons. Prior to me that day the other customer in line right before me had a newborn baby strapped in a carrier on her body. The baby was starting to get fussy in line and the employee told the mother that she "needs to quiet down her baby because she has a migraine". Mind you there's not really a way to control a crying newborn. It's what they do. My other experience with this employee happened to be this week. I went in to buy a pack of earring organizers on the shelf. It said the pack was $4.50. When I got up to the register, she write me up and told me that the total was $5.35. I handed her six dollars and she looked at me funny and asked if I had more change. I questioned her because I had given her enough for what she told me that the total was. She proceeded to say "I told you that the total was 6.35 if you would have been paying attention to me". At this point, I was getting a little fed up so I just handed her another dollar bill paid and on my way out. I politely told her that although she did not remember me, I remembered her because each time I have visited the store. She has checked me out and she has had an attitude with me and other customers in the process. She proceeded to laugh in my face and not say another word. I left the store and I called back in to speak with the manager on duty and made a report against this employee. However, this experience and previous experiences with the same employee over and over again have deterred me from ever spending my money at again to all other customers please be aware of this employee again. I do not know her name, but I can differentiate her from other employees by saying that she is the only one I've ever seen who works there in a power wheelchair. read more

All the selection without the bias. Friendly staffers that understand what your needs are.

Heaven for crafters, but hell on our wallets. Every crafty hobby I enjoy is fueled here -- scrapbooking, card making, baking, journaling, sewing. It's super convenient to be able to get all the supplies I need in one place, but the price tag at the end of the visit can really add up. Luckily, Michael's offers tons of weekly coupons and sales -- you just have to be patient enough (it helps to have the app!). The staff are generally helpful here if you can find them. The scrapbooking section is well-stocked with a variety of great materials. There are cameras located all over these aisles, though, so I guess they have had issues with theft in the scrapbooking section? It's a bit odd. I've been happy with their COVID measures -- before the stores reopened, they offered easy online ordering and contactless pickup (they placed the order in carts out front when you pulled up, and you could retrieve them once the employee went back inside). Since stores opened back up, they require masks, have signage to remind you to keep your distance, and have been kept surfaces clean. Compared to other stores I've visited during this crazy year, all the other customers I've seen inside comply with the rules. In the beginning there were definitely stock issues (one week, there would be an abundance of the adhesive I use, the next week it would be unavailable for two weeks in a row) and staffing issues at the checkout. But they seem to have ironed out the kinks in the new space, and I've been able to find what I needed. The space seems comparable with the last location between Oregon/Lititz Pikes (maybe a little smaller?), but it is definitely easier finding a parking parking space than the other shopping center. The parking LOT in general is a helluva lot more frustrating, though (I agree with Maria D. -- these new "community" shopping area designs are MADDENING). Getting in and out of Belmont is infuriating, especially during the holidays. Save yourself a headache -- stop by in the middle of the day in the middle of the week rather than shopping here on weekends or weeknights. read more

Encountered the framing department, The woman had an attitude right out of the door, I guess I disturbed her nap in the back. anyway I had a print (not the mona lisa, just a print) needed to be framed and needed an inch trimmed off two edges. "We can't trim it" "Can I borrow a razor and a ruler, I will be happy to trim it" "We don't have any razors" The custom framing shop at Michael's has no razor blades. I hate being lied to in such a bold faced manner. That was the end for me. Out. read more

A young person named Mike helped me at checkout tonight, 10/30/24. I was very impressed by the professionalism and curiosity this employee showed. Very nice to have such an efficient and polite checkout. Thank you read more

Worst ever treatment, even worse customer service! Ordered 4 frames for same day delivery on Saturday 10/21 @ 9:30 a.m.. Saturday night called the store, young lady tells me my order has left the store and there is no way to track it. I ask for a manager. Manager tells me she's looking at my order and she has no idea why it never left the store. Someone was lying. I cancel the order, call Michael's Corporate and am given a case # and told the District Manager, Mr. Joseph, would call me by Tuesday. It's Tuesday, no call from Mr. Joseph. I will be calling Corporate back to let them know. read more

New location but same great merchandise only they expanded.....up. While this location is about the same size as the old the shelves are much higher allowing for more inventory and better displays. At the time of my visit the store was pretty empty. I believe they were only open a few short days. Staff were plentiful and helpful. I did have a bit of trouble finding what I was looking for as the layout is slightly different. Same coupon savings and they continue to take competitors. On the downside since it's no longer across from AC Moore you loose the convenience of a drive across the parking lot to find what you're looking for. AC Moore is still just a short distance away...... Belmont itself is kind of a clusterf*&%. I know the hodgepodge of shops, sidewalks, and parallel parking is how all the new shopping complexes are designed now days but I'm not a fan. It creates confusion and strange traffic patterns, not to mention increased traffic on Fruitville Pike. In all honestly I probably won't go to the new location as often as the old for this very reason. But if you're into fresh and new check them out - it's still a great store! read more

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Never use the framing department at the Michael's on Fruitville Pike in Lancaster, PA. EVER. I've never received a finished product that was correctly measured, matted, or framed, and to top it off, it's overpriced and the people who work in the framing department are rude as hell. I rang the button at the framing desk twice and Na'Chelle completely ignored me for a good ten minutes. I decided to do some shopping and circle back around. When she finally decided to Grace me with her attention she acted like it was my fault the matte I paid for wasn't measured correctly and had to be re-done. Lisa isn't much better. I'm so sorry you ladies have to do your job!! And you can't even do the one job you have to do!!!! read more

This store is a joke! I just wasted 20 minutes walking around that store looking for certain items and an employee to answer some questions for me, I couldn't find anyone on the sales floor to help and I couldn't find the items I was looking for. I finally had to go back to the framing department and ask the woman that works back there my questions. Turns out the coupons they have online can't be used in their stores because they slap a"value" sign on almost everything in the store and you can't use the coupons on any items marked as such!! Useless, waste of my time. I don't know how they compete with AC Moore and Hobby Lobby in our area. I will not shop there or attempt to shop there ever again. You can get a lot more for your money elsewhere. Know your prices. read more

I will never shop here again. I spent over $1,200 on custom framing. I received a phone call just before the store closed saying my frames were finished so I rushed down to the store. Everything was wrapped besides one frame. I inspected the one and it looked great. I get home and realize the other 3 are all poorly put together and the frames are damaged in different areas. I work 60-80 hour work weeks and don't have much down time. I tried talking with customer service, but they were useless. The store manager emailed me and said I need to bring them back. When I tried to respond, the email wouldn't let me send any response. I don't have time for all the back and forth. I would have been happy with a partial refund. Instead, I'll take my business elsewhere. This place doesn't care, so I'll happily vote with my dollar on this one. I've been shopping at different Michael's for over 20 years, but there's always Amazon. read more

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