I've been coming to the store for quite some time. I enjoyed the weekly coupons I used to get, is a shame I stopped getting coupons with my receipts from here. However, that is a corporate decision and has nothing to do with this particular store. It seems like whenever they made the transition from having cashiers to automated self check out, the customer service here has gone downhill. I tried stopping in tonight on a quick run as I ran out of a particular tube of paint, and I nearly walked right into a door because they had both of the inner doors of the vestibule locked. I could walk in from the street, but the nearly face planted in a door that was supposed to open automatically. An employee came over and unlocked one of the doors, earbuds in her ears, apologizing while explaining she was on a phone call or something. She was immediately all too eager to let me know the store closes in than 20 minutes. Yeah, I could tell. It's a huge pet peeve of mine when stores try to shut down shop during their opening hours. Your store hours you close at 9:00p, not 8:37. There's a Michaels on the other side of town I've only been to a couple of times but even with the automated self check out there, people there I think are much friendlier it might be worth the drive next time. read more

I came in to get two balloons filled up, a 2 and a 1 for my friend's 21st birthday. I paid for the helium and as i was putting them in my car, the 2 came off the string and flew away. I was distraught (in tears). I went back in to buy another 2, and when i told the employee what happened, he asked me if the string was tied loosely, i said i wasn't sure, and he said "let's just say it was". He gave me another 2, free of charge on account of an employee error. I did not catch the man's name but he's a wonderful employee and i cannot stress how much i appreciated this small kindness, it really made my day. read more

I went in to check out some framing and mat options for a project that I made and wanted to frame. I have had things framed before and I was well aware of the potential cost. IYKYK The manager of the frame shop was the one on duty and he presented my with several alternatives in a variety of price ranges. Once I had decided on what I wanted he encouraged me to consider mats that they had on hand, so he could do it right now if I wanted. He was lovely to work with, provided several options and recommendations and clearly went above and beyond. I asked his name specifically so I could write a review, but yeah I forgot already. Thank you for the amazing service. read more

I LOVE EVERYONE WHO WORKS IN FRAMING! Evelyn has helped me twice and every time they are SO helpful and patient and intuitive!! Absolute star!!! Thank you!! read more

Michaels - Sorry for the poor photo quality but this is a piece I got framed for my mom for Christmas! - Arts & Crafts Near Me - Lansing, Michigan

Super cheerful service. Helpful . Came in Nov 24 2018. They were quite busy, store was a bit messy. Well enough stocked. Got all we were after. Great deals and overall pricing. read more

I love this store. The staff is great and are doing a terrific job during the COVID-19 Pandemic. With shorter hours and staff due to the pandemic, I have witnessed how they have been taking a beating by inconsiderate people who either don't care we are having a pandemic or just think about themselves. Any ways I was able to get my crafting supplies and was treated very nicely. I recommend the Frandor Michaels to everyone. Just be patient, their are a lot of people wanting to get in at the same time. read more

This store has really gone downhill. We waited for almost a half hour for the single person working in the framing department to even acknowledge us. She didn't apologize for the wait -- she simply continued to blather on to the client ahead of us when we had only one simple question to ask. We were going to spend a few hundred per frame but she was so very rude. She instead requested someone from the registers to help us... someone who never came back to us and the line literally had one person at the cash register. I wish Joann Fabric's sold frames. I hope a new Michael's opens up and is actually staffed properly. read more

I like this Michaels because I was familiar with the layout of the store after the many trips here. Michaels has tons and tons of stuff and met my needs for scrapbooking and painting. I was able to find what I needed and at affordable pricing. Watch out when you're in the parking lot here. People tend to drive like crazy people here for some reason, maybe the paint fumes from Michaels or the fabric from JoAnn's across the parking lot drives them mad. I sure don't know but be a "defensive driver". read more

I called and specifically asked about a hard candy oil by the brand name. I was transferred to a gentleman who told me that, yes they did have it in 1oz bottles. Gf drove 20 min at 8pm to get it an when she got there they said they didn't carry it. And when I called back at 810 pm 30 min after I called initially......a long pause took place......and they said he "CONVENIENTLY" left an they didn't have it. The girl who took the call was rude. Typical with this store. They never have what I need. I'll buy something an next week they're out. Never ever shopping there again. Date is Thursday 8/14/17 read more

Michael's is right across from JoAnn's in Frandor, so I often bounce back and forth between the two. Michael's should actually get three and a half stars because while they have a better selection of beads and other crafting things, the prices are really expensive. They don't have fabric, which is sometimes a bother because it means I have to trek over to JoAnn's and make another trip. Overall I like Michael's and it's a mainstay in my shopping repertoire, read more

Not enough variety of wire and is overpriced. Good yarn selection for my girlfriend and her crocheting needs. Again though, most everything here is very overpriced. Would suggest Hobby Lobby or JoAnn's over Michael's. read more