If you're a knitter and happen to be driving by Stony Plain, visiting this yarn shop is a "must…read moredo"! The quality and selection of yarn is amazing and the prices are extremely reasonable. They have an online shop as well and it's become my go to place for ordering yarn.

I love the selection of yarn, fiber and tools. Unfortunately the older man working there was wildly…read moreinappropriate the last time I was there and I don't feel comfortable going back.

I must update my review! I stopped in here the other day in search of a yarn bowl for a gift and…read morewas super disappointed that none of the staff acknowledged me or offered any help. I returned today and received awesome help from a gentleman working there. I ended up buying more than I had planned, and I'm totally okay with that. So they do have some great staff! I can see how this has be potential to develop into a popular spot. They seemed to have a group knitting/crocheting area in the back, and there was a gentleman working away on a project while chatting with staff. I don't know much about yarn because I don't knit myself, but they appeared to have a good inventory with a variety of beautiful colors. I couldn't comment on prices though, since I have no idea how they would compare!

I have been to this store many times. I like the lay out and selection. But…read more.. I don't think I have ever been greeted by the staff there. I have never been asked if I need help and when I have asked for help I feel like it's an inconvenience to the them. I often feel like there is a little cliche and new comers are not included. The last time I was in I made a large purchase and I had a friend who does not knit with me. Even she made a comment about the poor customer service and lack of interest in the customer.

The owner of this store is so kind and helpful. We came by to the store a few minutes after she was…read moreclosed but seen us and let us in to help. Wonderful service. Had our item ready the next day :)

From the owner: Kountry Knits & Sewing Centre is Fort Saskatchewan's knitting and sewing headquarters. We sell…read moretop-of-the-line sewing machines as well as service all models of sewing machines, Sergers and embroidery equipment. If knitting and quilting is your favorite pastime, join us for a monthly meeting of the Hoopsisters Club.

I was shopping in the store with a friend. We both had a fair sized list of things we wanted to…read morebuy. One of the staff members followed us around the store and watched us! She literally stood around the corner at the back listening to us while we were looking at products. NO - she wasn't trying to be helpful.....she just watched us - I have shopped at Quiltessential many times and have never felt like I was being treated like a thief before this time. Maybe that's how the new staff member is - but it ruined my outlook on the store - will not shop there again, which I find quite sad considering how few quilt stores there are in the area. One staff member has lost the store a couple of customers.

I was as in to their store to rent the longarm machine to quilt a couple of quilts over the last…read moremonth. One was quite large, so I had used the valet service where they load it all up for you. I would highly recommend this service. I found Ingrid, Keith and staff to be most helpful. They were exceptionally attentive, prompt service, efficient, friendly and made this a very productive and satisfying experience for me and my quilts turned out amazing. I can't say enough how helpful they were. Exceptional service!!

Came in and a very nice lady by the name of Perri helped me find everything I needed to make a…read morebeard for the Yelp Lumberjack party tonight! I scored some great clearance stuff and was in and out in no time. Although, the Star Wars fleece just might make me come back to try a no sew knot blanket!

Bought 2 meters of 4" foam wrapped in plastic. Was told it would inflate to 4" in a couple of…read moredays. After a couple of days returned with foam to store to show defective product. Staff informed woman counting patterns (apparently they do inventory during sale day) and she said no returns without even looking at me and kept on counting patterns. Male staff said she was the Manager. Now 8 days later and foam still a mess. Cannot make anything with this. There should be at very least store credit for defective products. Terrible customer service at this store

I told them what i was making and was asking where in the store certain types of fabric were and 3…read moreworkers all were ignorant and kept saying I cant tell you because im liable after asking if we needed help. Then he wouldnt leave me alone after i said i am buying not asking you leave me alone and he wouldnt listen to that boundary and let me shop. As an entrepreneur starting my own business this store left the worst taste in my mouth and made me not want to ever return when i was ready to drop $500 on material.

Buyer beware, make sure you check the price of the frantic when they write on the product…read moredescription sheet. They will charge you more than whats on the price tag. Buy beware.