Worst experience I've had with a company! I confirmed my appointment multiple times both via phone…read moreand by email as I was instructed. Thankfully I called the day before my appointment to confirm again because I was told my appointment was never officially scheduled and the time was no longer available! The office also told me they take my insurance but later backtracked and said they don't and that I'd need to talk to my insurance because Sonus didn't understand my referral...I talked to my insurance and they were confused what the issue was! I kept calling Sonus and was on hold and had to get call backs all day and they finally admitted it was their mistake and there was no issue after all! Because of all of this, and my urgent need for a hearing test, I had to drive 2 hours away somewhere else. Sonus Irvine absolutely wasted a full day for me and forced me to drive so far away. Absolutely never trust this office for an appointment! It is mind blowing that they did not know how insurance or referrals work and it took them so long to finally admit everything was in order on my end.

Heartless. Unprofessional. Absolutely unacceptable…read more I never thought I'd have to write a review like this, but what happened today at Sonus Hearing Care in Irvine was beyond upsetting. My 86-year-old father with Alzheimer's and my mother had an appointment with Amy Lopez at 09:30 AM. We were running 8 minutes late -- life happens when you're caring for elderly parents -- but I even called 5 minutes before to let them know we were on our way. When we arrived, instead of compassion or understanding, the receptionist was laughing and chatting on the phone while I waited. Then, after making me wait another 5 minutes, we were told that Amy Lopez would NOT see my mother because we were late. Do you know what it takes to get two elderly people, one with Alzheimer's, ready and transported to a medical appointment? The effort? The stress? And to be turned away over 8 minutes -- after we called ahead -- was cruel. And to make matters worse, the office was filthy. The floors were disgusting, and the testing room where my mom was supposed to be seen was unsanitary and uncomfortable. As someone who works in healthcare, I was horrified. Compassion and dignity are the foundation of patient care -- and this place has neither. If you care about your loved ones, do NOT bring them here. Especially not to Amy Lopez. Patients deserve better. Elderly patients deserve much better.

Excellent, very supportive and available. Been back a few…read moretimes for adjustments. Never any issues.

A few years ago Shrutee Das took over this business and as with any change I was concerned. The…read moreprevious person was caring and attentive and I hoped this wouldn't change. Over the past several months I've contacted Ms. Das and found her to be attentive and very responsive to my needs and concerns. I'm very happy with her professionalism and attention to detail. I would very much recommend Ms. Das for your hearing device needs.

I got a referral for John Coleman. I called to schedule an appointment after I received the…read morereferral paperwork with my Authorization #. They do not pickup, they call you back several hours later. When Giulianna called me back, she did not want my Authorization # but instead wanted all the other information. After about 15 questions, she told me that my Authorization was not in their system and I would have to wait a couple of days and call back. I indicated I had the Authorization in my hand and if she couldn't access it, would she call me back. Giulianna said NO. I waited a week and called back. The same routine, they had to call me back several hours later, when it was convenient for Giulianna. We went through the same 15 questions, even thought I had the Authorization #, at which time Giulianna said the Authorization was still not in their system and that I would have to call back again. I asked to speak with a Supervisor, Giulianna indicated she was in charge. This is no way to run a business, I filed a complaint with Optum and requested another provider. I do not recommend.

Dr. Niavarany is a wonderful audiologist and I highly recommend her. She is kind, personable and…read moreknowledgeable. I appreciated how much time she spent with me not only choosing the right hearing aids for me but also in programming the hearing aids. She used Real Ear Measurement (REM) to properly verify my prescription and we had a couple of follow up appointments to tweak the fine tuning. In addition, the receptionists/schedulers are very polite and efficient.

Quality of care and office experience. Top shelf. In an emergency, Dr. Donna will interrupt her…read morescheduled appointments to see me.

I went to Coast Hearing and Balance Center for a hearing test to determine my need for hearing…read moreaids. Sarah Nunns administered the test and it was evident that my hearing would be significantly helped with aids. Dr Donna Cody discussed several options and I decided to try a pair of Oticon hearing aids. She had a trial pair available and I was fitted, tutored on the mobile app, and sent off to try them for a while. Over the next few weeks I returned for consultation with Dr Cody and minor adjustments to the aids. Dr Cody wanted to make sure I was completely satisfied and that the hearing aids were tuned to my specific needs. I was very satisfied and ordered a pair of Oticon Real aids. Dr Cody and her staff are exceptional. The atmosphere in the office is friendly, helpful, and caring. I never felt rushed and it was evident that patient care was a top priority. I highly recommend Coast Hearing and Balance Center for anyone experiencing hearing loss.

Excellent facilities for a proper ear exam and isolated hearing test. Good news was that I did not…read moreneed a hearing aid. Professional andcustomer-first environment. Thank you!

Dr. Hoskins still rocks. So kind and professional. She helped me troubleshoot my device over the…read morephone and it now works great again.

I would avoid doing business with UE. I recently purchased custom IEMs from 64 Audio and Alclair. I…read morefirst tried to contact 64 Audio, Alclair, and UE. I wanted to speak to an agent about specific issues with my IEMs. I connect with 64 Audio and Alclair. Both companies responded and answered my questions. I would recommend 64 Audio and Alclair. You get to talk with someone and it doesn't take you 4 freaking days (and still no response) BTW: I did spend over $2,000 on my custom fits. Too bad, UE.

When you buy 500 dollar ear buds you would expect great customer services. Mine broke so I'm told I…read moreneed to pay for the repairs and pay for shipping back to UE. Epic Fail I would not recommend this company at all.

Great experience first visit so far, he addressed all the issues and gave good recommendationsread more

I brought my parents in my elderly parents for hearing aids. Jason was fantastic in assisting…read morethem through the process of checking their ears, taking measurements, dealing with the insurance company and adjusting the devices when they were delivered. He's caring and really patient which is a huge plus with my 80+ year old parents. My dad recently had an issue with of the aids getting crushed, he went out of his way to accommodate and get it in working order. Jason's customer service skills are outstanding, and I recommend the office for anyone needing the assistance of hearing aids.

How often audiologists come to each other's rescue? How often do we praise another colleague?…read more Shout out to Dr. Kasra Abolhosseini from Tustin Hearing Center who saw my Lyric patient today, graciously free of charge!! Only a true Caring Doctor will add a patient (from another provider in another city) to his already busy schedule to save the patient from discomfort and pain!! A true testament to Dr. Kasra's caring personality!! Thank You from my patient and I, both.

Excellent staff and service after the sale . I highly recommend them to check your hearing and…read moreprovide you with any needed hearing support