I don't know where to start... but, here we go...
We…read morepurchased our home from PTH in early 2022. Our delivery date was supposed to be October 31, 2022, but there was a delay in the delivery, and the postponement was until November 2022... with things being around the holidays, we understood the situation, but were needing our home to be delivered before Thanksgiving that same month. Needless to say, Jasmin was wonderful in getting us our home before the holiday, and we were so very much appreciative of that! Our home arrived mid November, allbeit some issues were there, and the gentlemen that delivered our home were courteous and helpful in fixing the minor issues we had; they actually went above and beyond for us that day, especially being already so far from home. Although through transit, our w/d stackables and the refrigerator had fallen over, needed to be replaced, which only happened to be the stackable w/d units, and Jasmin was kind enough to have another set delivered at no cost to us, we were well pleased! Some dents had accured on a wall, and our sink, but not enough to make a difference at the time... We were ecstatic with our new place, we couldn't contain ourselves! It was truly a blessing!
Upon starting our new tiny home venture, we noticed a leak in the backside of the house, from the under flooring. We called PTH and told them the situation, and when delivering the stackable w/d units, they also took care of the leak, which happened to be inside the wall, but they quickly found the issue, corrected it, and it has been fine ever since... there have been other issues that we've noticed, but not enough to cause any major concerns.
Sorry for this long post, but we LOVE our home, and all the communication with the staff at PTH's, until recently.
We had asked for a new estimate quote for a longer home in Jan 2025, which we recieved in quick order, and was pleased with what Josh was offering us at the time. Unfortunately, things had taken a took a turn, and we couldn't move forward with a new purchase at that time.
I know they do their best on an estimate, and time is money, and they can't keep throwing these out on every whim someone has to just not follow through on.
Now, for over about the last several months, up until this past couple days, we've asked for another estimate on their new floor the "X" model, with a downstairs bedroom, as we're aging, and climbing stairs will become harder, and stooping down in the loft will become more difficult.
Twice over 2025, I emailed, and called PTH homes for another estimate, but of course this time, for the X model. Over the 2 phone calls, we were told they would send one out, as we are returning satisfied customers, but to no avail... no estimate, email or phone call was received or returned... we thought they are very busy, so don't swamp them with calls and emails, they'll get back to us when they can... they never did.
Online, just last week, I requested ANOTHER estimate via their website, which states they'll get back to you within 48 hours... 5 days later (Tuesday), no outreach... I called PTH's earlier this week, spoke to their salesperson, and asked if they had received confirmation of our newest (#3) request, which I was asked if someone had not reached out to us, which I stated no, (hence calling them direct), upon which I was told he would start a new estimate with me that day (Wed/Thur Jan 20/21), and would have the estimate to my (repeated back) email later that day...
I have been checking my email for these past several days now, and no response at all. I know he's busy, but based on the past year, we're beginning to wonder if they have an issue with us?
We only ask for consideration to recieve an estimate (knowing it can still take time), or an email or call with any questions on the estimate, or apology for the delay, but nothing...
This truly breaks our heart as we LOVE PTH's and the home we have, and would love to upgrade our LAST home, to a single level for our retirement, but to yet, no avail... we have spread their name to EVERYONE who asks about our home since its purchase and arrival, and the great relationship we thought we had with Pacifica.
If there are any issues or reasons they have chosen NOT to work with us, a simple acknowledgement of that fact, would be appreciate to hear.
As I said earlier, time is money, and they can't keep throwing out estimates on every whim, but just the courtesy to keep us informed is all were asking.
We still ask Blessings on PTH's, for they were able to provide a home we were never otherwise able to get, BUT, through God's grace, they came through for us, which is the chosen name of our tiny, "Grace".
Called them today, 3x, and have been forwarded to voicemail, NO RESPONSE, CANT EXCEPT OUR CALL AT THIS TIME...?????