Hours worked vs hours charged do not match up. Watch billing closely. Would not recommend based on this discrepancy alone, although we could say a lot more. read more

I couldn't be happier with Michelle Nolan's cleaning service. They did a fantastic job with a deep cleaning. I find their prices are great. Very professional, and I could not ask for anymore. If you need a cleaning service, I highly recommend Michelle Nolan's cleaning services. #1 cleaning services. Kathy King read more

We have been using this service for about 2 years. We are happy with the bi-weekly cleaning results. If I need to reschedule for any reason the ease of an email is really nice. I feel the price is fair and the trust we have built with our cleaner is extremely important to us. read more

Very poor management. Cleanings never checked by owner and cleaning people are not managed at all. They also made financial errors then wanted me to pay them a lot of money for their mistake. Cleaning people strongly disliked the owner as well. Don't get involved with this company. read more

Michelle Nolan is professional and provides an amazing service. Her cleaners are well trained, come with a great attitude, and get everything spotless. Her price is very fair. I'm fussy, so the complaints on this site seem unusual considering how great our house looks after her cleaners have been here! read more

Michelle emailed me today asking me to remove my 6/5/17 review and wanted to discuss my unhappiness from the situation that prompted me to post my review. Just another reassurance I did the right thing cutting my contact with her. I'm quite sure I would have liked the verbal discussion much before 10 months later. Of course after stating that she replies she never goes on yelp. Please take this serious this woman is a handful to deal with and does not accept done as done (so frustrating) Michelle also posted a fictitious yelp review on my employers site today in retaliation of my review here. So unprofessional but shows her true character. read more

I have used several cleaning services in the area and like this one the best. The owner is very professional, clearly taking pride in her business, her standards, and meeting your expectations. I have been happy with the cleanings and feel the price is fair. As a working mom, I think it's important to support other busy people who need help managing their homes, so I wanted to provide this review in case, like me, you are looking for a professional, no-drama cleaning service. read more

I've never felt the need to write a Yelp review until I was finished dealing with Michelle and her cleaning service. I had never used a cleaning service so at first I was happy with my interactions with Michelle. I found her online and her secretary called quickly to set up a time for MIchelle to come to look over my house. She called and had to reschedule, then called and said that she didn't need to reschedule- all of which was fine. During the assessment she was very nice and took notes. She said that it would probably take 3 hours at $30 but thought she was overestimating and it would probably take less time. A few days later she called and said that all of her notes had been stolen out of her son's car. I had to go over it again over the phone. It still took her more time to email me the quote. Like the other Yelper I was surprised to find that the initial cleaning would be $120 which she never said to me. I agreed and we set up a time. My mom was here watching my daughter the day that the cleaning lady came (which Michelle knew and said would be great). My mom said the lady was on her phone and spent most of the time upstairs in the bathroom. In fact she came downstairs and said "I lost track of time upstairs in the bathroom" and ended up not cleaning one of the rooms she was supposed to. She also left an hour earlier than she was supposed to. When I got home I was shocked to here that. I emailed Michelle expecting a respectful response, since I'm sure she hears things like this all the time having a cleaning service for so long. I was even planning on continuing to work with her, perhaps just with a different cleaner. Instead her response was extremely judgmental and rude. She said that the cleaner did the best she could "given certain conditions". If my house was so dirty wouldn't she have noticed when she did the walk through? Plus why would an extra dirty house mean that the cleaner would leave early? As a teacher I often have to respond to upset parents in a respectful, professional manner. Michelle's response really was rude and unprofessional. I wish I had read the Yelp reviews before I worked with this service. I would rather spend $30 an hour using a local cleaner who gets to keep all her hard earned money. read more

I have never posted on Yelp before and this review took me a bit to write, but people should know that we had a HORRIBLE experience with this cleaning service. Michelle came to our home to give an assessment and we explained to her the level of cleanliness that we expected. She assured us that she had very high standards and only hired employees with the same. We also warned her that we had a dog and a cat and would need furniture vacuumed. She gave us a quote and said she would email with details. It was only when she emailed that she told us the first cleaning would be double the regular cost because it would be a deep clean and take twice as long, which was understandable. I have never been so unhappy with a service. The house looked like it had not been touched. There was still animal hair, the microwave had clearly not been cleaned- it looked exactly the same as when we had left. I took pictures and emailed Michelle letting her know the situation and how shocked I was. She responded by saying that the woman doing the cleaning had had a family emergency and so may have been distracted. She then proceeded to blame us saying that there was too much animal hair and the dog had been running around getting fur on the vacuumed furniture (we had purposely put her in a bedroom and she was still in there when we got home). She then offered to send one of her "best" cleaners and give us half off a second "deep" clean. The whole experience was absurd. As a business owner she should have known that her employee had had an emergency and sent someone else right away. She also knew we had a dog and had assured us it wouldn't be a problem. Instead of immediately offering to send someone over to actually clean our home she was going to charge us again. I have told everyone I know not to use this service and we bought a Roomba vacuum, which honestly does a more thorough job. read more

As a VRBO owner I was desperate to find a first-rate cleaner. I'd employed three mediocre services/cleaners that got the house a bad rating on cleanliness! I called Michelle, she answered on the second ring, and was at my house in ten minutes("I'm in the area!") She walked through all 3800 sq. ft., took notes, asked questions, sat down and came up with a very reasonable quote. Then I told her I needed someone the NEXT DAY, I could see the wheels turning, moving one of her 18 employees around, then said "Okay." This woman is a wiz kid, a highly personable professional, and runs a very tight ship. The result has so far been two cleanings, one with two cleaners; one with one. Each time, absolutely flawless cleaning! I just keep my two dogs out of the house once the cleaners arrive -- and they don't come back until the VRBO clients are gone. We have a camp, so no problem. I have booked her cleaners for the rest of the season. This has taken a huge load off my shoulders soI am raving about Michelle Nolan! Thank you, my friend, for making my life manageable again. read more