I wanted to review quotes for my Life, home and auto insurance as the rates were constantly going…read moreup from one of the "big brands" even with clean driving, claim and health records. I reached out to 3 different local independent insurance agencies and Walter Sheldon was attentive, proactive, highly available and was the easy choice to place my insurance needs. I will refer him because of the trust I have in him, the ability to compare multiple agencies and discuss in detail and the process for what is in the best interest of me, his client. i am VERY happy to work with Walter and would highly recommend him to friends and family.

I was in the process of purchasing a new vehicle and asked Walt for quote which came back at about…read more1/2 of what my existing carrier had quoted and that was before bundling with my other policies. Recently I called to discuss my renewals options and the response was great. We spent the time to go through the various options and came up with a plan that was very cost effective.

The WORST experience of our lives with insurance. We had 5 policies with them. Do yourself a favor,…read morefind someone else. We had one claim, as did everyone in our neighborhood from a horrible hailstorm. Tom sent out one of his 'guys'. He estimated a fraction of the damage so they didn't have to pay. Erie Insurance was aware of our issues with Tom Mueller, that was the only thing that saved us. Yeah ...... keep going .......

Insurance is one of those pesky things that you may never really need (fingers crossed!), but is…read morestill a good idea to have. Since I haven't had the option through my work, it was my smart, grown-up and in the real world now move to have purchased my own after college 8 years ago. Which is all good and cheap when you're in your early 20's. Getting older and more costly to repair, I've been stuck with paying too much for crappy no-name coverage, with rates creeping up every few months. Finally (for a procrastinator like me, this was a couple years in the making) I couldn't bear to keep throwing away money for what I was barely using, and that wouldn't help me much if I ever really did. It was time for new quotes. I'm completely clueless when it comes to insurance speak and related features so a huge selling point to me was how Kim patiently went over everything for me in ways I can understand and answered all my (stupid, I'm sure) questions. Now I have a much more reasonably priced rate by a well-known company that has already saved me big on prescriptions and whatnot. I avoid most doctor visits until I feel I am on my deathbed, but now feel less scared to go as I know I have better coverage. Now the fear only stems from what bad news the doctor will invariably have for me. Hey- I may even get wild and start going for yearly checkups. KLM has been extremely helpful in getting all my confusion sorted out and helped me through the transition with ease and prompt responses to my many follow up questions. Not to mention the best part, saving me money each month! I will definitely go straight to KLM for any other types of insurance I will need in future years. Now I don't ever have to be smart about insurance; I can rely on KLM to do that for me.

Good agency however state farm has raised prices on my…read morepolicies my homeowners went up 22 percent and my umbrella went up 100 percent I called the agent to discuss this and he never responded, I think he made one try.

Sean Dunnigan made me feel like I was family the way he asked about my needs for auto and home…read moreinsurance. His entire team is super helpful and they really brought the "like a good neighbor" to life for State Farm Insurance.

When my previous agent would not return my calls to answer some questions I had for a claim, I…read morebegan searching for another. Though I was not a customer of hers, JoAnn answered my email quickly and spent time with me when I called. She helped me move from my old agency to hers, and when the time came, JoAnn helped me move to a new carrier that provided me better coverage with better rates. Thank you JoAnn!

My husband and I have a home and auto policy with Joann Miller. She has been nothing but I headache…read morefor me. We cancelled an insurance policy on a vehicle and she claimed to have taken it off our account only to find out we are still being charged for it. Now she wants proof that we junked it to credit us back the money we overpaid due to her mistake. I recently purchased a 2024 vehicle. We called her to set up the new vehicle under our account, which she then said she would email my husband updated insurance cards. Did she? No! Is the vehicle covered? Who knows!! Probably not!! Also, their customer service line is a joke. They are only open Monday through Friday. When I finally had someone answer me on the phone, they told me that they could not help me because I have a home and auto policy and they only deal with auto. If you are looking for a new insurance company or a new representative, I do not recommend Joann Miller as she is not someone you can rely on.

Mark and his team are always so helpful and nice. If you're looking for auto, home, life insurance…read moreI highly recommend calling or visiting this office.

When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found…read moreMark's information and gave him a call. I'd been in Genoe to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we're still doing business together. Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I'm out in left field. His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriella, I know I'm going to get my needs taken care of quickly. Shelby and Gabriella both stay on top of our account and remind me when I need to re-access or make changes. I rely on them and they've not let me down. Thank You All So Much...You Are Appreciated!

Fantastic insurance agent. Went through our current coverage and pointed out a number of things I…read moreoverlooked. Was priced extremely competitive and I couldn't be happier!! Very personable.

I have been a client (customer) of theirs for 20 years. Absolutely love the service and guidance…read more They treat me like family and look out for my best interests. Their knowledge of insurance is impeccable. I can call anytime if I have questions regarding insurance decisions and I feel secure in their expert advice.

Carranza Agency took over my previous agent and I am so thankful! Luis was able to save me money…read moreand explain the polices to me and help me choose what was best for my home vechile and family ! I had to make a claim and the process with American Family was so fast and easy, my claim was processed within a few days!

Very bad experience with the business practices and Agent Pedro Rey in the Mundelein office. I pd…read more$389 for 6mos of ins with United Equitable. Three days later after googling United Equitable, I discovered it has an "F' rating with the BBB so I cancelled it. I was told I would get a refund from U.E. After 35 days, still no refund. I contacted U.E. they told me Carranza Ins. never sent them my payment so technically, I never had insurance. After 2 phone calls, 1 email providing proof of payment and cancellation, and 1 office visit from a very angry lady, Pedro rudely refunded my $389 which he still insisted I wasn't owed. In addition, he wanted to charge me $48 processing fee for the work I did in emailing him my proof of payment and cancellation. If you value your money and your life, do not do business with this company. Pedro strongly acknowledged that he knows Carranza Ins, works with 'F' rated insurance agencies.