I went to Floor and Decor and multiple other tile stores looking for a solid black porcelain or…read moresimilar stone black in color and was only able to find it at the Tile Shop on Grand River in Farmington, MI., where the choices and displays are endless. However my review is regarding the most outstanding service I received at this store from Jacob and Sebastian. Beginning with their extensive knowledge in helping with making the right selections for my project, to the speedy delivery of my tiles which had to be special ordered, twice, the support and assistance in dealing with the mistakes and delays made by my contractor. Without their genuine concern, and taking the time to understand the scope of the problems we were having, I don't think my fireplace would have been completed at all. This particular Tile Shop is not just a regular store with people at the register, it is a place where the customers really do matter. Be sure to ask for Jacob or Sebastian.

The tile looks great. The wife and I are very happy with the way it looks and the Tile Shop had an…read moreexcellent selection to choose from. However, they sold us over $8,000 worth of tile when we actually needed only $5,000. Then they refused to take the extra back even though we complied with their return policy. We've reached out twice now for satisfaction and they haven't responded (TS, you have my phone number. You know who I am. Please call). Judging from other reviews on this site, apparently they mistreat a lot of their Customers. Now we're stuck with $3,000 worth of new tile that we can't do anything with. So, don't buy anything from this place unless you want to spend a few grand on unused ceramic that's going to gather dust in your basement for thirty years.

I have been looking for tile for a few months and although there are quite a few places around,…read moreBeaver tile was the most helpful, friendly and knowledgeable. They made it a lot easier and enjoyable to try to decide on such a large purchase. There are other tile companies in the same industrial complex and on the same street but I was actually ignored went I went in those stores. Even if I found a tile I liked at the other stores I would not give them my business. Fortunately, I found one that I loved at beaver tile. The ladies there are awesome.!!

This place has been here forever. Bought my tile here in the 90's through my contractor and again…read morefor part of a recent renovation. The showroom is a little small and dated but the staff knows their products. Quality stuff. Like most specialized suppliers there is a process to purchasing. Overall a good experience.

BUYER BEWARE!!!!!!!!!!!!!!! We have had the most…read morefrustrating experience with the ordering of our tile. We picked out a tile and were told there was enough in stock. Then we were told there wasn't so we had to go back to the showroom and pick out another tile. Very weak communication between inventory and showroom departments. Sure enough, same issue. Back to the showroom. Picked another tile that we had to wait a month for. In the meantime our tile man is working on our project with another tile that is to be paired up with. Shipment comes in and they are short one box. Now we are told they dont know when or where they can get that missing box of tile. May have to redo the whole job. So frustrating. Our tile man told us that ever since the original owner sold to big corporation the company has really gone downhill. Has had problems with other jobs too. Wish he never would have recommended this very incompetent establishment. Go somewhere else and save yourself a lot of GRIEF

Terrible place to buy tile. First their hours are ridiculous and impossible. During the week the…read morefront is open to 5 but if you ordered tile the back where you pickup is only open to 4pm, so convenient for you know working people. Maybe you can get them on Saturday, oh nope not open for pickup on weekends! Then there's the pricing that's WAY more expensive than other stores even for tile that's just printed images, nothing special. My porcelain mosaic tile I got chipped along numerous edges very easily. Whereas the porcelain tile I got from another store you could almost scuff diamonds with. This place is not worth your tile at all.

We engaged Robert to install the backsplash in our new kitchen. He did a great job! He arrived on…read moretime and cleaned up when he was done. We couldn't be happier.

From the owner: Specializing in custom tile installation for new construction, commercial jobs, and remodelsread more

Frank was prompt, and did amazing work. Creativity was neccessary for this job, and I was glad I…read morecontacted him. Thanks, Frank!

From the owner: I have knowledge about various types of tiles. Along with the 27 years of experience in the tile…read moreinstallation field.

I hired Zach to repair the tile and grout in my bathroom. Zach and his team did an excellent job…read more Everything was explained to me including the cost. Would highly recommend.

I hired Construction Buddies to turn a closet into a master bathroom and could not be happier with…read morethe quality and service we received. Our home is older so we ran into quite a few snags along the way but they were great at working with us to make sure everything met our expectations. The owner is extremely kind and went the extra mile for us. We appreciate the work Zach and his team did for us and are already hiring him for more work at our house. Would highly recommend.

It's so hard to find trustworthy people nowadays so I'm so glad I found Jacob. He went above and…read morebeyond. He was responsive when I had questions and was flexible when I needed to change the timeline. He is responsible and confirmed the job the day before. He got everything done in one day and paid a lot of attention to detail. He even cleaned as he went so that there wouldn't be a mess we would have to deal with after. He's the only one I would trust for future tile work!

As an Elite Squad member, I wield the power of a one star very, very carefully, and rarely. Yet I…read morecannot see a way out of this one here. My friend and I were greeted by the Showroom Manager Diane LaFlair, who was sitting behind the concierge desk. She asked us to sign in and whether we were looking for something in particular. We signed in, and answered we were just browsing. My friend was looking for bathroom floor tiles. Diane did not come across as particularly friendly, but was courteous enough to thank us for signing in; so far, so good. We roamed around a bit, and saw three different styles that were of possible interest. We went back to Diane - who unlike her colleague, who was actively engaged with another prospective client, had not moved from her desk - and let her know we wanted to compare certain tiles side by side on the floor. Diane finally stood up and walked over to the wall where one of the three samples was, and my friend asked if Diane could "put it down", pointing at the tile. Meaning, can you pick it up off the wall and lay it on the floor? I think it is a reasonable request, one doesn't want to have a klutzy moment and mistakenly drop a tile on the floor and break it. Store employees should handle fragile objects... Diane disappeared. After a couple of minutes we walked to her desk, and she was "putting" it down on the computer... As an order? We were confused, and corrected the impression. It was clear that we were not going to get help from Diane, so I picked up the tile and put it on the floor. Then since Diane was not going to assist us, we went around the store, picked the other two samples and laid them on the floor next to the original one so we could finally compare. Diane got up from her seat and was now standing next to us. While my friend and I were discussing the tiles, Diane started helping a new comer. She was all smiles. Meanwhile we made a selection, that was going to be a purchase order, and we - again no help from Diane - put back the other two tiles on their respective places on the wall, leaving the one we wanted on the floor. Diane then says: Do you mind if I move this one from the floor so nobody can trip on it? I say: sure that makes sense, it is the one we are going for. Diane picks it and instead of writing down the information, or setting aside, she walks off with the tile, puts it back on the wall, and goes to actively assist the newcomer I mentioned earlier. My friend and I looked at each other in disbelief. We walked out. I hope the owner of this place reads this review. Diane has no idea of what customer service is, lost a sale for not paying attention and being very cold and unhelpful, and she may have issues serving minorities...

Great staff thats always helpful, massive selection, my go to place for tile. If you own a…read morerestaurant or commercial property you need to know these guys.

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

I bought the tiles I wanted at Floor & Decor in Novi and the Flooring Co. installed them for me in…read more3 bedrooms and a hallway. I had 4 quotes total and these guys had the best price by far and they were rated highly on YELP. So I gave them the order. The workers worked neatly and efficiently. When i inspected the work after they left for the day, I found 3 minor issues to be fixed. I took pictures of them and sent them to the saleslady, Malak. The workers came back the next day and repaired them to my satisfaction. I wanted to rearrange some of the furniture and the workers were happy to so. I recommend the Flooring Co. for tile installation

Our builder and tile mason suggested we head to Dwyer to see some stone slabs. The selection was…read moreoutstanding, and the showcase and viewing of them was easy and accessible. Our consultant was Jacqueline. With her interior design eye and knowledge, it was easy to wade through the options and make decisions. We weren't aware they also carried tile and were thrilled to get that coordinated too. Way easier than our experience at a major tile store that was overwhelming and we had little help. As first-time builders, Jacqueline's guidance was so appreciated and we are thrilled with our choices. A class operation, that we highly recommend. Doug and Connie C.

From the moment my daughter and I walked into Dwyer Marble & Stone, we felt judged and unwelcome…read more We were dressed casually in T-shirts and shorts, and the salesperson "helping" I think her name was Cathy, Catherine? an older woman with a sour facial expression (honestly her existence matters so little to me I do not recall her name)us was extraordinarily rude, dismissive, and condescending. It honestly felt like the shopping scene from Pretty Woman--as though she had decided, based solely on our appearance, that we could not afford to shop there and were not worth her time. For the record, my daughter is an accomplished paramedic with a master's degree, pre-med student, and I am a business owner. We had both the means and the intention to purchase a slab for a large custom bathroom remodel. We simply did not find a slab we liked. Of course, none of those credentials should be required for a customer to receive basic courtesy and professional service. The experience angered me, but what bothered me most was seeing how deeply the salesperson's treatment hurt my daughter. No customer should be made to feel small, embarrassed, or out of place because they arrived at a stone warehouse wearing shorts and T-shirts. We will purchase our slab elsewhere. Dwyer lost our business because of the way we were treated--not because of its prices or inventory. Management should seriously examine how customers are judged, greeted, and treated in this showroom.