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    3 years ago

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    Puritas Hardware & Vacuum

    Puritas Hardware & Vacuum

    (10 reviews)

    Puritas-Longmead

    They did an exceptional job at a fair price. They work very hard adding quality. I recommend them…read more10 stars. MB

    Allow me to introduce myself. My name is Lawrence. I am 60 years old and a career social worker…read more I prefer to write good reviews when warranted. I loathe leaving bad reviews. It pains me to share the following. My father's riding lawn mower was running rough. I worked on the obvious items. I changed the fuel filter, air filter, spark plug and carburetor. It didn't improve. In the process, I noticed the hood for the spark plug wasn't making a great connection. To solve that problem, I purchased a new coil. Accessing the coil was more work than I wanted to do so I pushed the mower .8 of a mile to Puritas Hardware. I explained the aforementioned. I requested that the mower be repaired while providing them with the new coil with specific instructions to replace the old. Approximately, ten days later I received a phone call. The mower was ready to pick up. I arrived to pick up the mower. The receipt indicated that they reviewed all of my efforts, flushed the fuel system, vented the fuel tank, and cleaned/adjusted the carburetor. The coil had not been replaced but what did I care as long as it was fixed. I didn't make it one block before I turned around to return it. The person running the cash register started the mower and confirmed that it was running rough. He agreed to continue to work in it. I was not able to speak with the mechanic because he was not in. I stressed that I wanted the coil replaced. He replied, "If it was the coil, it wouldn't be running at all," (although my research begs to differ.) I explained, once again, that I wasn't so much concerned with the coil, but the spark plug boot attached to it. He assured me that it would be addressed. I returned a week later. "He's still working on it." But, at two in the afternoon, I was not able to speak with the mechanic because he, again, wasn't in. I asked if the coil had been replaced. "That wouldn't be the problem. Sometimes mowers just run like that." I encourage the reader to re-read that sentence. After five more days without a phone call, I gave up. I walked there, got the mower and pushed it the .8-mile home. They didn't seem to care. It is almost as if they didn't want my money. Lawrence P.S. Bennett Repair fixed the mower in two days. It was the coil.

    Renovatech

    Renovatech

    (18 reviews)

    Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

    He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more

    Mr. Appliance of Cleveland

    Mr. Appliance of Cleveland

    (42 reviews)

    AVOID MR. APPLIANCE! Trust the Yelp Reviews! Unfortunately, I called Mr. Appliance Cleveland to…read morerepair my refrigerator starter and capacitor... which based on research I understood to actually be a simple DIY for anyone not afraid to open the panel on the back of the fridge... but I wouldn't dare...and also aware that the parts were very inexpensive, I figured if it was that simple, it shouldn't cost much and took a chance with "neighborly" Mr. Appliance Cleveland because reviews, their website and friendly staff made me feel safe that I wouldn't get gouged. Wrong. The tech spent 10 minutes behind the fridge on the phone with Frigidaire to diagnose then gave me an electronic invoice for $260 labor for a job that takes less than 30 minutes and $247.80 for parts that were $130 in total online for the most expensive OAM parts (they were much cheaper on Amazon, but for the purpose of my discontentment, I'm sharing the most expensive costs I could find at any retailer). Because I decided to decline after questioning the invoice details, I was on the hook for $199 diagnostic fee + $20 restocking fee for the parts. Naturally, I don't want to give them $220 for a 10 minute visit, and I need the repair but don't have time for additional research to find a more honest company at this point, so I will pay them to do the work, but will NEVER refer anyone or use that business again. Read the Yelp reviews and you will find that my experience is not unusual. Correction. The charge was $548 and the technician was there for 10 minutes.

    I called and they came the next day. I asked them to call me not my son whose dryer I broke. They…read moredid not. I called and they told me I needed to order a part. I did. My son said we found it was under warranty. I called back to cancel the part in 1 hour. They said it has to be delivered first and then they will charge me a 20% restocking fee. Totally unacceptable. Never use this company. It's all about money

    Michy Mechanical - hvac - Updated September 2026

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