This doctor was the only one on Maui who currently accepts my insurance, so I opted for her for my annual skin cancer check despite the tepid reviews. All I can say now is that it would have been worth it to pay out of network costs to have a competent and thorough exam. Her reception area was a shambles - it was dirty, cluttered and unorganized as was the exam room. I waited almost 50 minutes for my appointment while people came in and left seemingly at random. There was no other help in the office - no nurse or receptionist - turns out that person who was directing traffic so rudely in the reception area was the doctor. Then when I was shown to an office I was not given a gown or asked to undress. She brusquely pulled my tee shirt down or pushed it up to look at my skin - but without a magnifying light or glasses or even seeing the entirety of my skin. She missed half my back and did not look at my calves at all. She had me lower my shorts and said, "hurry up; I don't have all day," when it took me a minute to lower them. I felt like I was an imposition, not a patient. Also, in the past other doctors spend time looking at spots that had been biopsied or burned off - she didn't even pause once. I felt so strongly about this horrible experience that I complained to my insurance company, spending an hour on the phone with them to document the complaint. read more

First off she is rude and unprofessional . You can hear conversations going on from the lobby . Her employee and her would talk about clients personal information which the people in the lobby can hear.She doesn't know what the hell is going on. And when you make an appointment . You wait 30 min to an hour for her to see you . Don't go here . She doesn't even deserve that star. She makes up her return policies for her products. Your better off ordering it online . She doesn't know how to work her pos machine neither does her employee. The office is filthy and she rips people off . Go to another dermatologist. Even you regular physician should be able to answer questions.This place will just disappoint you honestly.and i read more

This is the worse doctor I've seen. She makes you wait 30 minutes after your appt time and sees you for five minutes before charging you $150 for a visit. She prescribed me obagi for my hyper pigmentation. When I went back to show her a part if my forehead that was getting darker, she didn't even ask me questions or tell me how to use the steroid she prescribed. Now there is a permanent dark spot on my forehead from melisma that I believe was exacerbated by her poor treatment and my naïveté in trusting her prescription. read more

Ms. Ly is an extremely poor excuse for a doctor. I refuse to refer to her as a doctor as she truly has not earned the title. Doctors have empathy, ask questions and make an educated assessment of the patient's condition. Ms. Ly does none of these things. Much like other reviews, she rushed me out of the office quickly on two different occasions and lacked any type of a bedside manner during both encounters as well. My first visit was in regards to a jewelry allergy, which she looked at briefly, quickly wrote a prescription and ushered me out of the exam room. She seemed rather disinterested in discussing the cause of the rash and its future prevention. But, you can be darn sure she collected my payment with a smile. My second visit (I know, I know, shame on me), was in regards to an EXTREME reaction to tree sap. Upon entering the exam room, Ms. Ly offered no pleasantries or small talk and did not more than glance at my rash- the first words out of her mouth were, "I told you last time it was eczema, what do you expect me to do about it?" I let her know that at no time during our last interaction did she mention eczema and given that my previous visit was for a small rash on my ring finger as compared to the terrible rash on both arms and legs, complete with pustules, they were probably not related. She insisted she was correct and issued prescriptions for cream and antibiotics. The next day, I awoke with a worse rash and determined I was also allergic to the antibiotics prescribed. During my frantic search for a second opinion, I encountered MULTIPLE people who all relayed negative experiences with Ms. Ly. In fact, the second doctor I spoke with stated emphatically that my rash was clearly not eczema! After seeking a second opinion, I finally was diagnosed with contact dermatitis and provided with the CORRECT medicines and am currently on the mend. Ms. Ly is a terrible dermatologist, who I suspect, finds more value in individuals seeking laser treatments and anti-aging procedures than people who are genuinely in need of medical attention. The only reason she got one star is because Yelp would not allow me to give her zero. Let me say this: even if my flesh was dripping off my bones and she was the only dermatologist available for years, I will never visit her office again. Stay far, far away.... read more

Terrible. SO bad. I felt like I was being punked. Or like I was in the movie "Hostel". After waiting an hour for a scheduled appointment, she blazed in put acid on my three year old's skin, and left. Maybe she has some kind of social disorder because I read all of her reviews on Yelp and Google and they all say the same thing. read more

I thought Dr. Ly was very professional and to the point. She help me with paper work I needed done for treatment and she filled it out on the spot where most Dr.s would have just taken it and had staff do it later she knew it was important to me she even addressed the envelope to be mailed and I told her it could be faxed she went right over and faxed it then offered me to follow her to the mailbox to make sure it was mailed too. I have never ment a Dr. that was so thoughtful and helpful.She made my day! I dont care how the office looks ( it seemed very Family friendly , had Toys for the kids)I care about how she treated me and to help me with my medical problems. She was thoughtful,curtious and very respectful and answered all of my questions about treatment. I will be seeing her again. I would highly recommend Dr. Ly read more

Over scheduling***Should've read those reviews before coming in. Waited for my turn for an hour with 4 months old baby btw. My baby was very patient didn't make a sound. Maybe that's why no one cared we still waiting. Not going back there. read more

I was very nervous about my upcoming appointment with Dr. Ly. She was very prompt and attentive to my needs. Procedure was relatively"pain free" and having things like this done before , I was apprehensive. I will definitely go back to her! The after product was AWESOME! Thank you so much DR LY! read more

Before booking with her...This is my first time going to Dr. Ly and when I was checking in she was slammed and busy. I sat down to look her up on yelp and just see what kind of Dr office this was. Reading the reviews there's a lot of negative reviews. The whole office is cluttered but it's a small office. So it's understandable. She and her receptionist they didn't seem rude or anything, they were stack with appointments on top of each other. It seemed like a fast pace system. I'm the kind of person whenever I have an appointment like "ok let's get this over with, have my problem fixed and go on about my day" I waited like 30-45 min for her to see me and my appointment was at 10:15 she didn't see me till about 11:00am. This normal for a doctor though. As long as you know what your there for and let her know, "ok this is happening, what do I do" she gave me options to do a cream or get an injection. Which the injection works faster. So I asked for that and then she wrote me my prescription of the cream to pick up at my choice of pharmacy and then I was done. Overall, my appointment was fast thanks to her. If you want in and out, make it clear to her so she can help you and get done whatever it is and your out. Know what pharmacy you want your prescription sent too. Most of the negative reviews are just uptight people wanting her doctors office to look like Kaiser. read more

The time spent sitting in her waiting room has been minimal. She is efficient and gets my treatment done in no time all the while having friendly conversations that leave me with the experience of feeling relaxed, comfortable and welcomed, therefore my whole monthly visits with her is a joy which brings me back repeatedly. read more

Very bad I would never go back again. All the dr is in for is to get u right out and all about your money. She did not even feel my rash/ hives terrible dr ever...receptionists is not friendly made me wait... read more

OK, so I need to post this so others can be aware of the experience. Without going into a huge production this is what my experience was in this office.....The office rooms are dirty, dusty and cluttered....they appear unsafe and seem to pose risks for infection and other health related issues.... The MD and receptionists are both unprofessional and kind of scary....I am surprised this Establishment remains open. I went for Botox and when I left the office my face was bruised and bleeding. The same needle was used for my face over 25 times which dulls the needle and increases pain, bleeding and bruising. When I winced Dr.Ly asked if I was having my period because I seemed extra sensitive to pain. Please, please be careful if you send your loved ones here or go here yourself. The entire experience was super unsettling...... read more

The WORST experience ever. I am shocked that this Doctor is doing business. It is such a shame. Dr. Ly was training a new staff member and she was rude, cold, condescending, impatient and down right mean. Based on her behavior alone I wanted to leave but gave her the benefit of the doubt. After a 45 minute wait, her bedside manner was no different. Cold, impersonal, dismissive. She was very unprofessional. I might add that her lobby and patient rooms are awful--very cluttered, scattered, not very clean or sterile. I will never bring my children back to her. Stay away from this doctor. There are so many other kind and competent professionals to choose from on Maui. read more

I had a consultation with Dr. Ly last year ... had varicose veins removed. No pre or post treatment or advice was provided. She was callus toward any pain I was experiencing during spider vein injections. In short, I was traumatized and immediately went to my primary Phys to show what was done to my legs. Ly didn't even bandage my bleeding injections. :( stay far away from this "chop - shop" I'm not sure when Ly became so uncaring but she's absolutely a monster. read more

To start with, the "small copayment" they promise ended up costing me over $900 out of pocket. No one seemed to know what they were doing in the office and when I complained of pain with the procedure, "Dr" Ly just rolled her eyes at me. What a joke. read more

This is the worst dermatologist on the Island it's unfortunate that we have such a limited amount of dermatologist in Maui. Dr Ly is very unprofessional and rude. She acts and thinks that she is above all others and talks down to people. When you work in a field that you are supposed to be helping and healing people the last thing people need is to have a Dr like her treating you. She needs to take a class on how to treat people. I would never recommend her to anyone not even my enemy. She is a terrible human being I hope people treat her the same way that she treats others read more

If I could give her a 0 I would. DO NOT GIVE HER ANY OF YOUR MONEY! Both she and the receptionist are incredibly rude. I was there at 9:55 for a 10am appointment and there were 2 people already waiting. After 1 went in I asked if she was running late and I was told 3 people were ahead of me. I was appalled and asked why they stacked appointments like that. Then, within 5 minutes I was suddenly told to go to a back room (I guess because I complained). The back room should be called a horror room. There was supplies piled up everywhere, it was cluttered and felt very unclean. I felt gross just sitting in there. I felt like I was in some sort of underground illegal or 3rd world country clinic. I actually took pictures I was so horrified I was in a Dr.'s office. She came in and spent 30 seconds looking at my scalp and then wanted to rerun blood tests that I had just had done. She didn't examine me or ask me any pertinent questions about my condition. I was stunned. Before I left, I told her that the condition of her office felt very unclean and unprofessional. Her answer was, "so you don't want to come back." I said, what I would like is a clean dr.'s office. I called my insurance company and complained about her and advised them not to pay for the visit. read more