1. Microtech of Amarillo

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    Amarillo, TX

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    Microtech of Amarillo

    5.0 (1 review)

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    8 years ago

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    Best Buy

    Best Buy

    2.2
    (37 reviews)
    $$

    Our recent experience at the Best Buy store in Amarillo, TX was incredible due to the excellent…read morecustomer service we received from retail store associates Katy and Ren. Katy was patient with us as we are both challenged with the new technology available today. Katy guided us to the exact device that we needed to accomplish our goals. Both Katy and Ren were competent, friendly, very accommodating and provided assistance in a professional manner. A sincere "Thank you" for the outstanding care that both Katy and Ren provided us by going above and beyond to ensure our complete satisfaction. We will be recommending Bust Buy in Amarillo to anyone that desires quality merchandise at a reasonable price, with professional and patient associates and the overall quick service. M&B Graves

    I will not be shipping hest buy again…read more We went in to purchase a 700.00 camera kit for our upcoming vacation. They didn't have it set up on the camera stage but said they had one similar to test out before purchase. I went to pick it up and test it out the employee advised not to because the alarm would sound (it was very sensitive) I asked if he could help us find one we could handle so I could test it out. He advised "all of the batteries are dead" I asked him to change them out. He advised the alarm would sound and they didn't have the key to release it and change it out/charge it. Why have cameras up for display and to be tested and not keep up with charging the batteries or changing them out? I asked if I didn't like it after buying it could would they take a return,he advised yes for 14 days. They tried to up sell me on the warranty and didn't even know what it covered,didn't even know what the manufactures warranty covered. Against every cell in my body screaming "walk away and don't buy it" I bought it, only to return it the very next morning. Upon returning it they kept almost a 100.00 of my money for a restocking fee... had I been able to test it out at the store before buying I wouldn't be out 100.00 because I wouldn't have bought it! They have gone downhill and are below subpar for customer service and the condition of their store/what's available to test out before purchase. Save your time/money and order online through another company. Best buy is shit for customer service

    Office Depot

    Office Depot

    1.9
    (10 reviews)
    $$$

    On 6/16 I went to look for ink for my new printer. I mention NEW because I was going to need help…read morein finding the correct ink for this printer. There were three people close by, the cashier helping a customer and another employee standing close to them and having a conversation with the customer. I walked closer to them thinking that the extra employee that was conversing could help me. I asked if they could get someone to help me in the ink department. The conversing employee looked my way, clearly annoyed, and said "yes." I asked, "Yes what?" He then told me that the person in charge of ink was busy but as soon as she finished she would help. I went back to the ink department and a short time after, the ink lady came over. She helped me in picking the ink. I asked if I could see peak to a manager about the rude employee. She pointed to the rude employee and said he was a manager. I asked if there was as someone higher than him. I told her about the condencending manner that he had treated me. She said she would report it to the store manager. I wound up not buying anything because a store who has managers that are rude to customers doesn't deserve my business. My experience with other companies is getting managers who are more knowledgeable and friendly than a regular employee. Clearly that is not too he situation at Office Depot

    The bathroom for handicap people is out of order. The selection has been somewhat reduce and the…read morestore looks like it's about to closed for the last time

    The Phone Medic of Amarillo

    The Phone Medic of Amarillo

    2.9
    (21 reviews)

    First off, I should have known better.. Ipad would not charge, took it in and Paid $108.25 for new…read morepower port (young man transparently said that there may be more wrong. Port gets replaced and now battery needs replacement. Says that if they keep finding things wrong with the Ipad I can apply credit to purchase of new or used one. I get told that the replacement under Apple warranty was a refurb and told they are terrible (red flag) either i should have expected that more would be wrong or .... needless to say I agreed to $377.79 for battery and get call that a $15 part needs to be replaced but they will "cover" the cost. I have been impressed with the transparency (they emphasis many times they cannot know what is wrong and if more they will give credit towards a refurb or a new one and both come with a lifetime warranty for repair if it goes wrong. Wife picks it up and when I log into it screen looks like it is wrinkled. Enough is enough he prices a replacement (refurb $1200+ dollars including my credit) I can buy a new one for $800 at Sams. I should have asked what the selling price was (remember they were transparent) but the reality is i can buy 2 new ones for the price of a refurb (1200 + what I spent $485=$1685. I asked why he didn't tell me the price (I should have asked) He then lectures me that mom and pops have to mark items up from retail (for new they buy at retail prices??? And I should know that's what all mom and pop stores do) and they have to charge for the warranty. On refurb they must be making 300%+. Feels like bait and switch. Buyer beware.

    I took two my ipads for repair of crack screen for screening replacement and the other did not…read morepower up. They replaced screen but screwed up on fingerprint activation. They could not repair the fingerprint and they keep lying about ordering parts. Aftert 3 months, no parts and not able to repair. So i had to take it back but they still charge for screen repair along. They were not able to repair the other ipad power and kept lying about ordering parts delay again. After 3 months but no parts and they were lying again that the had to send it out for other shop to repair, but no success. they offer to replace different one with less valve. They asked for upfront payment. i gave $80 tip at time of payment. If you need replacement, you send it to Apple instead or buy new one.

    catmandu

    catmandu

    3.9
    (9 reviews)

    I had a great service experience with this small business. I came to them for help to do data…read morerecovery for a dead Asus Zenbook Prime ultrabook. It was a tough job because these notebook components are extremely compact, and in this case, the memory drive was small and had a proprietary interface so I just couldn't drop it into my desktop and pull all of files. What a surprise to hear from Cat-Man-Du that they could retrieve my personal information off my drive! Pictures, documents, music, everything! I learned 2 things from working with this computer repair shop; 1) Save yourself the hassle and pay these guys for their expertise in getting your computer issue resolved. Use the time you save tinkering on you computer to spend it with your family instead. 2) I am never buying a darn ultrabook ever again! Those pieces of crap are not worth my money.

    Our company had a Mac that's used for bookkeeping and in the middle of some data entry it…read morecompletely died and would not turn back on. I called Catmandu and spoke to Sebastian on the phone and he was amazing. He listened to the problem an explained to me what the possible problems could be. He was nice enough to let me bring it in and take a quick look at it to see if it would need extensive repair or completely out of service. After looking at it within a couple minutes he was able to get it back up and running. The guys are amazing and their customer service is second to none.This experience not only made my company a life long customer but I will also personally use them exclusively. I recommend anyone that has computer issues to call these guys. They know their stuff and know what customer service is. Customer service is a dying art but they are keeping it alive and thriving!!!! I wish I could give them more then 5 stars because they go well above!

    Microtech of Amarillo - itservices - Updated July 2026

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