I hate doing business with people that hide their prices from you. Suddenlink is one of those…read morebusinesses. They will not talk to you or let you search their web site for prices without getting an exact address first. And even if their prices have dropped, if you use your real address, you will see nothing but the prices that you are presently paying. If you lie to them about the address you are calling about and then find out that you are being over-charged, they will reduce your bill. While they have almost no competition in Amarillo, at present, I hope that changes because I will be one of the first to bail. I previously had Dish and we LOVED the music stations and selections. There were a dozen channels for everyone in the house. We got to missing it so much that we upgraded our Suddenlink so that we could get their music channels,..... and they are AWFUL. Pitiful selection of stations, genres and the skimpiest playlists imaginable. We never listen to music on Suddenlink. And, if indeed you find yourself stuck with Suddenlink, know that you are going to experience multiple "mini-outages" virtually EVERYDAY. They are only five to 15 seconds at a time but they are very annoying. Suddenlink runs tons of commercials trying to convince folks that their employees are good citizens, and they may well be, but in my opinion their employer is a corporate bully and shady service provider.

Optimus stole my credit card information from my internet to start me phone lines without my…read moreconsent and took out my bank without permission. they stole my card on!!!!!! Never returned my money said I owed for phones I NEVER Had!!

Poor service. Customer service not responsive to needs of customer. Inconsistent advice to deal…read morewith concerns by this customer with incompetent technicians. Condescending toward customer. I do not recommend this company. Not even top rated by consumer business ratings locally.

So very tired of trying to deal with their glitchy robot. Why can't a tech communications company…read moreactually communicate? They charge whatever they like, & make it extremely difficult to even pay your bill. I guess I will have to go down & try it in person but I do not think that is allowed & no local phone # to find out. Already wasted half a morning on the phone ..

Figured out son's PC problem in less than one day. Very helpful in determining problem and…read morecommunicating it. Very affordable as well. Excellent customer service all around. Cannot praise them enough.

The workers are super helpful. When I revealed I built my computer with my son, they offered to go…read moreover the build with my son and help him learn cable management. Super service.

Horrible customer service, Internet is shit, and they price gouge the bill like crazy.read more

Pay good money every month to Suddenlink. I know their telephone number by heart. I have so many…read moreproblems with cable, phone, and internet. Its too bad there's no other cable company here to compete with them. Wont stop looking for an alternative.

Vexus internet. I would not recommend them. We signed up when they were new in Amarillo about 3…read moreyears ago and they were awesome. Since then the speed has gotten slower and the service keeps going down. Annoying spurts during the day I work from home and internet is critical. today they have been down for 5 hours so far and no ETA when we'll get it back. This is the second time in as many months where there has been a major interruption in service. I'm currently looking for a new provider.

Service and customer relations need major overhaul. When they came to install internet, they left…read morethe wire hanging low from the house to the pole wire in the alley. Called them to remove it and aside from not calling ahead to say they were coming, the service guy arrived at 8 AM pressing the doorbell rapidly and banging hard on the door as if he were going to break in. He removed the box and cut the wire and left it hanging in the alley. Very rude and unprofessional. The service is not worth the money. I was paying for the fastest internet and it was definitely not worth the money. Not to mention the over an hour and half on hold each time I called. Ridiculous

I'm commenting today as a business, due to the lack of help and accountability from AT&T…read moresalesperson who promised to give us multiple-phone lines and fiber optic internet, yet never delivered on their promise! The plan to move to AT&T Fiber Optics and Phone landlines from my current provider to AT&T was established in May. It is now Sept. 2nd and AT&T never delivered on their promise. I've been in contact with them (salesman named Philip) multiple times. My landline service from my recent provider ended August 9th. For four weeks my business has been without working phone lines! I missed 188 phone calls on Saturday alone. This promise to perform fiber optic internet and phone lines was poorly given and completely affected our business performance for multiple days! We've been patient but this has been absurd. We are transferring back to our recent provider because what they promise they deliver!

I have had AT&T since it was Southwestern Bell. They have DEFINITELY improved their customer…read moreservice over the past few years. Before that, it was hideous (outsourced to who knows where. Couldn't get anyone I could understand). Once they improved their customer service, it has been great. The technicians have always been wonderful. They provide a direct number to them after installation to immediately rectify any problems. Unlike rip offs such as Suddenlink, there isn't a cap on the internet. I receive the same bill every month - no surprise charges. About once a year, I call the. Customer Retention Department and see if they have a current promotion for better pricing. The representatives in that department and very kind and helpful.

Austin was wonderful and pleasant. He did what I asked for and didn't pressure us to purchase…read moreanything extra. Great experience.

I've used this att store for years. And had one good experience getting new phones and service…read more Since then whenever I've had a problem I ask one of the employees and they act like they are put out. Oh by the way. I mistakenly put two stars. One was pushing it. The guy I was talking to hung up on me! I guess his commission was more important than helping me upgrade and get a new plan. I think I'll move on to another company.

Kent was amazing! FAST service! beyond kind and went out of his way to get my phone all fixed up…read morefor my trip next weekend! thank you so kindly for the excellent service! Store at Civic Circle and Georgia 8-9-25

Great customer service and communication, the guys working there were super nice and knowledgeable,…read morewill definitely use them again and recommend them to family and friends