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    Mid-Atlantic Fasteners

    5.0 (1 review)
    Closed 7:30 am - 4:30 pm

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    8 years ago

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    Nichols Hardware

    Nichols Hardware

    (37 reviews)

    $

    For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

    Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

    The Home Depot

    The Home Depot

    (32 reviews)

    $$

    As long as you choose to go in and do your shopping, there shouldn't be an issue. The times I…read moreencounter problems here are for the curbside, delivery, or pick up in store, orders. Also, if you have thin skin and happen to be a woman, this isn't a store for you. Every single man in this building will, inevitably, crack a joke about women and their deficiencies when it comes to home improvement. Just be ready for it. They have recently taken away the 10% Military discount on tons of items throughout the store. Apparently millions of dollars in profit just wasn't enough. That just makes me sad for them. If they're hurting that bad, we can afford to pay full price. The store is always pretty clean. The staff are typical to the times we live in. They'll help if they really have to, but don't think they'll approach you with any kind of preemptive courtesy. I LOVE Home Depot, but this particular location makes me want to update my status to: It's complicated.

    Home Depot, I have not heard back from you concerning the damaged box of stone tile that the idiots…read morefrom Estes Trucking broke when they placed my delivery literally on the road after damaging my new asphalt driveway and landscaping with a forklift. Someone in customer service said they would order the replacement box when I brought it there. Of course, I haven't heard anything about the replacement box yet. Contact me immediately concerning this matter. Below is an excerpt of the review and complaint from your 1.3-star-rated delivery company that you chose to deliver the product I paid for! "Hi Brianna or whoever is reading this, I see that you reached out to the person below concerning your carelessness, but you haven't reached out to me concerning the damage you caused to my driveway and landscaping with your forklift. Your driver literally came up my driveway and made an indentation in my new asphalt driveway and jacked up my landscaping that was done two days prior. I wrote to you and haven't heard anything back! I'm going to post more pictures like these on every review site I can find to warn people about you (including the damage your delivery driver/s caused to my landscaping and driveway, and the fact that you left my delivery literally on the road) of the damage you caused to my new $25,000 driveway! Also, my attorney will be contacting you soon! Check your email for complaints! Dan May 27, 2026 We apologize for the lack of notification and inconvenience with your delivery, Todd. Thank you for your feedback. Please email TeamSocial@estes-express.com with your tracking/Pro number so we can investigate and address this issue." Do not use this company! These idiots put my order of stone tiles (a pallet) on the road, nowhere near my house, and then placed it at the bottom of my driveway like I'm stupid and wouldn't notice it. Home Depot had to come out and remove it from the road. Do not use them!!! These fools literally left it on the road, and I wrote them about it and have not received a reply. I also had no choice in using them since Home Depot set up the delivery.

    Mid-Atlantic Fasteners - buildingsupplies - Updated September 2026

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