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    Mid Florida Dermatology & Plastic Surgery

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 week ago

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    2 years ago

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    5 years ago

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    Advanced Dermatology & Skin Care Centre

    Advanced Dermatology & Skin Care Centre

    3.7(3 reviews)
    8.1 mi

    A collection agency just reached out to me regarding an unpaid balance from Dr. Johnston's…read morepractice. They confirmed all of my information and advised they had the wrong address for me on file. I immediately called Dr. Johnston's office and left a message which was never returned. I called again and was able to speak to someone in billing and they noted they saw the corrected address on file from the collections agency. I asked why I was never contacted prior to being sent to collections and was advised they mailed out statements and since they weren't returned by the post office they assumed I was receiving the bill. I then inquired why they can call, text, and email me reminders for appointments but never once reached out to me regarding an unpaid balance and was told it's not their policy. I had even called their office two months after my first and only visit (in which I paid my co-pay), and canceled my follow up appointment and was never made aware of an unpaid balance then, either. The woman in billing was unapologetic and quick to blame the post office and couldn't give me a reason why they couldn't have at least given me a courtesy call to advise me of an unpaid balance prior to being sent to collections over their mistake and was again only given a bland, it's our policy, excuse. So now, because of their errors, my credit has been negatively impacted and they couldn't even muster up an I'm sorry. While Dr. Johnston was knowledgeable, albiet brief in my interaction with him, and the nurse I saw was sweet and went above and beyond they have lost my business. The lack of oversight, courtesy and caring is regrettable. A collection agency was able to call me and resolve the issue in less than 4 minutes. Dr. Johnston's staff who made the error months ago never once contacted me regarding an unpaid bill that I was completely unaware of and not only did the billing department not care whatsoever they couldn't even manage an apology. Despicable.

    Great and caring doctor who has an eye for detail. Been to many dermatologists, and happy to have…read morefound Dr. Johnston. Very caring and takes the time to explain things thoroughly. Along with getting some skin tags removed, I had Botox and am loving the results. Will definitely be back. Highly recommend this physician.,

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    Advanced Dermatology & Skin Care Centre

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    Mid Florida Dermatology & Plastic Surgery - dermatology - Updated September 2026

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