Just finished with another area in our house and can't tell you how please we were with every…read moreaspect of the job from Royalty. Don't waste your time looking any further if you are looking for a professional job done at a reasonable price.

Simply put, I stopped in in person to get insight about options for my home. Some of the advice I…read morewas given was quite helpful. 5 stars for the in-store service. I left my contact information for a follow up--- The follow up never came. Take away two stars. Disappointing. So, unfortunately 3 stars is all I can reasonably provide.

BILL AND CAROL VOGELJUN 04, 2019 Well, we are extremely…read morepleased! The average reader of their reviews may find it boring reading. We are continuing on with high praise! No complaints! Fantastic father and son, with many years of experience. Very refreshing in this age of huge companies. We were first really sold by Debbie when we visited show room. Very engaging, knowledgeable, and honest. We like that the guy who comes to measure also does the gig. Then Joe & son are like a well oiled machine. You can see excellent craftmanship and pride in their work.

I love it when local businesses do everything you'd want a local business to do: be expert in the…read moreservice they offer, have terrific customer service, and fair and reasonable prices. Personal Touch hits all the marks. We hired them to do hardwood floors in our upstairs, to replace 15 year-old horrible carpeting that had been through the ringer. They went above and beyond. All the little squeaks and moans that had been in our old floors are gone, because of their attention to their craft and detail-orientation. And the product itself is beyond beautiful. Joe and Joe Jr. are really good at what they do - they make all the angles work, are efficient, clean, and as unobtrusive as you can be when replacing all of your floors! 100% recommended with no hesitation or reservations.

I ordered Hardwood flooring from Austin. He charged My credit card and said it did not go through…read more I gave him another credit card for the order. Come to find out both credit cards were charged. He said he put in for a refund and I would receive a refund in 3 days. Never happened. I stopped by again to see what happened with the refund. He said he would check and send me an Email. Never happened. I contacted my bank. Do not deal with lumber Liquidators

We purchased a beautiful Luxury Vinyl Floor for our entire upstairs and the process could not have…read morebeen easier. Mike B at LL Flooring was responsive and answered all our questions. Kyle got the process rolling by setting up a measurement of the space. The GoodHouse installers were Excellent !, they made sure we understood the entire process and what was needed to make sure we would not have paint afterwards, They ripped out the old floor and put in the new floor while working around lots of furniture. They are surely professionals. They were as nice as could be and got the job done in two days. I attempted to rip the floor out in one room, but soon realized what a huge job it was. After going through that process I deferred to the professionals to get it done and it was well worth it.

We started with an old wood floor that was completely uneven, rotted in spots, patched with plywood…read moreand covered in glue. Martin Lopez from MJL Flooring responded quickly when I called. When it was obvious that the old flooring couldn't be salvaged, he found replacement wood that matched the original. He carefully measured and added material to level the floor, then installed beautiful new flooring. We also asked him to refinish the table. He scraped off the old finish, sanded, and finished with food-safe tung oil, creating a beautiful soft sheen. He was prompt, efficient, and reasonably priced for a high quality job.

Martin just refinished our reclaimed antique heart pine floors, which were worn and in very rough…read moreshape from our 3 dogs. His work is thorough & impeccable- the floors look brand new & he obviously takes great pride in his craftsmanship. He showed up when promised, left the house completely spotless, and even returned to touch up an area one of my dogs screwed up. Totally reliable, dependable, and honest. A lovely guy who I can't recommend highly enough.

I would like to thank all the customer service representatives for their assistance on the…read morerenovation of my two bathrooms. Their guidance, knowledge, and patience made my experience much more enjoyable. A friend recommended them to me and now I see why. Thank you again! Tina M.

Update: Apparently, we were dealing with an assistant manager when previously trying to rectify…read morethe order. Spoke with Melissa and Andrea, who cleared up the matter in a very satisfactory way. I would suggest that they train their employees on the floor, to stay off their phones and pay attention to customers. Anyone answering phones, including assistant managers should be polite and try to assist customers.

Floors turned out Beautiful & excellent BUT Get Everything…read morein writing. Chris has an excellent personality, very impressive on professionalism, that being said, a lot was said that wasn't written down. He said: we take pictures before so we know where the large furniture goes back too. He said: they would bag off the kitchen with plastic as all the furniture would go into the kitchen. We gave Chris the key to the house as we would be away for the Thanksgiving week. He sent pictures with the progress and we felt good about all that. We Venmoed the entire amount out of trust. When we got home we were shocked to find only the piano, 2 small couches and dinning room tables were put back. Oh and semi gloss not Satin finish that we agreed upon. Chris said: oh well we can come back for free to fix that when you move. What? I called Chris immediately to find out why everything wasn't put back ? Chris said: That would be a curtsey call. WHAT ? We should've only sent 1/2 the money up front as We never received a call of any kind back. Our mistake in believing the best from a "reputable company" We expected some amount of dust and we've been cleaning up dust for a week now, still finding more, in the closets, on our clothes, dishes in the cabinets you name it and we dusted/vacuumed it. 4.5 stars on the actual floors, follow up on clean up 1/2 a star. Your floors your choice, get it ALL in writing. Pictures to follow........

We recently had a new railing installed and need the floors stairs and railing refinished as well…read moreas repair work where the new stair post was installed. After getting three quotes, McGuire's offered the most for a reasonable price. What really sold us was the interaction and professionalism we had with Chris. He was punctual, knowledgeable and responsive with questions we had, up to, during and after the job. He made adjustments as he went to make sure we got the look we were seeking. His team was also careful to make the job as dust free as possible. We are very pleased with the outcome.

He was very nice an accomodating. Although, he didn't take the job, he would always get back to me…read morewith answers.

A fine person and cleaner…read more A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ in all aspects! Dr. Robin Lester