From start to finish, Down East provided excellent customer service for selection, scheduling to…read moreinstallation. The process was seamless. the hardest part was picking a countertop, the selection is amazing. Thank you!

My kitchen was in need of upgrading and I found Down East Fabrication here on Yelp. I went to visit…read moretheir showroom and was very impressed. My sales representative, Denelle, was an absolute joy to work with!! She was very knowledgeable and friendly. The workers who installed my countertops were very careful and courteous. I was very please with their workmanship and attention to detail. I highly recommend Down East Fabrication.

In 2025, purchased 12 windows from their surplus supply. All were still wrapped in original…read moremanufacturer's packaging. Price was great. Staff was friendly. Overall good experience. We plan on going back to get a couple more.

I've been going to Koser's for year now and it's always been a good experience. They're very…read moreknowledgeable about all the products they sell, and will bend over backwards to help a customer.

What a terrific team of people to work with the counter is stunning! Excellent customer service…read more Nancy, was great to work with she helped pick out the right quartz slab and was very patient with all of our questions. The installers took the time to make sure everything was level, and everything fit perfectly. We are very happy with our beautiful new quartz countertop. We can't say enough about how smooth the whole process went! Job well done! Thank you!

Second time I used Couch Potato for their flooring services. Excellent, professional installation.read more

Good in store help when looking at samples. Fair quote for carpet and installation. Poor…read moreworkmanship with installation. Job was not finished and I had to have a installer return to finish job correctly. Installers left a razor blade behind that my 1 year old grand daughter found ( luckily she was not injured ). I also found a second razor blade laying in my front yard where the installers parked there vehicle.

We bought a bathroom vanity and cabinet from them which were beautiful. We returned to order a…read moretubshower, fixtures and shower door. Since the item was so large, we asked for it to be delivered which was an 80.00 added fee. We told the saleswoman the width and depth of the shower that we wanted (having no idea that the base of the shower could be three inches high or 9 inches high). The sample tub shower on the floor had a 3 inch base, which is what we wanted as we did not want to have to 'step up into' the shower. The saleswoman did not inform us that there were two sizes of thresholds. The shower arrived with the 9 inch threshold. Our contractor did not notice the 9 inch base until after we had brought the shower into the second floor bath through the wall of our house as it would not fit through the doorway. The wall was already sealed back up when it was noticed. However the shower door that also came with the shipment was sized to fit a shower with a 3 inch threshold. So the shower doors rose 5 inches higher than the top of the tub shower. We also ordered the door in Polished Nickel. All of the hardware was Polished nickel. My fault for not looking at the receipt after we ordered; the hardware was Polished Nickel but the door was ordered in Brushed Nickel. Our contractor made the shower door work by building blocks between the door and wall, but the shower still looks out of place. When I called and spoke with the saleswoman she initially tried to blame our contractor for not reading the schematics correctly. Then she asked if we purchased the shower doors from Swartz. (Of course we did) When I asked for a possible discount on the faucets that we still needed for the vanity, she offered a very small discount (we got them at Lowes for way less than her offer with discount) She did not even offer an apology for the rather huge mix-up. Nor did she offer me the opportunity to speak with a manager about the issue. Nor did she seem to care at all about her failure to check her own measurements when ordering the shower doors to fit the tub-shower. So I wrote this review, which is a shame because they do have lovely items.

I was contacted by the owner and she apologized for the experience and mentions that it will never…read morehappen again. I plan on giving them a second chance by visiting them for our next renovation project.