Dr Crothers did a tremendous job on both of my cataract surgeries and my follow up care was…read moreexcellent. Everyone was nice, professional and on time.

Made an appointment for the Southhaven location. They told me the Southhaven address over the phone…read moreand gave directions. I show up and they tell my appointment is actually for the Memphis location. No one ever told me this. It's now too late to make the appointment.

The doctors are all great, but it is impossible to get in contact with them. I have had an eye…read moreemergency twice within the last month and left messages. No one returned my call. This is unacceptable.

First of all, Dr. Wynn is amazing. I have no issues with him whatsoever. The problem is with…read moretrying to get in touch with anyone through a phone call -- never an answer -- never a return call after leaving multiple messages. Have been trying to reach them to pay my bill & they do not even call back about that which is a major frustration. They keep mailing bills but I do not send checks or credit card information through the mail. Furthermore, if you try to set up on the patient portal, they want your credit card information & I will not do that. Looks to me like whoever is running that office is NOT doing a good job. It is almost enough for me to want to change providers.

I have only been to the Charles Retina institute once but my interaction with them from beginning…read moreto end was outstanding--totally customer oriented & caring. The gal who performed most of my eye tests was GREAT. I don't know her name but she was patient, caring & extended herself to help me when I was anxious about driving back to Fayette County with my eyes dilated. Dr. Huddleston was receptive to my questions. When I called on that Friday about 3:40PM I was amazed that the gal who took my call at Charles Retina effected my eye records getting transferred to the eye surgeon of my choice in Goodlettsville (Nashville) before that Friday work day was over. Incredibly, the office of the eye doctor I wanted in Goodlettsville called me before that Friday work day ended, saying: "We have received your records, when you can you schedule coming in?" Charles Retina's most exceptional care & professionalism in being so prompt made a difference in our lives. (We were able to get both my cataract surgeries in Nashville just a week before high summer prices because the Charles Retaina employee who took my phone request to transfer records was so prompt.). Just the most outstanding Charles Retina care & service from beginning to end.

My elderly parents saw Dr. Salar Rafieetary at the Horn Lake office this morning. Of course, this…read morewas after they had to endure a wait in the packed waiting room for OVER TWO HOURS!! Their excuse was that because of Labor Day they had to schedule all of those patients for today. This is unacceptable - and their appointment lasted about 5-10 minutes. They need to get their practice in order

My wife needed to get some shots to her retina, and I was told this was the only place in Jackson…read more We called to make an appointment and told of our situation. The receptionist assured me to just come on in and they'll have everything taken care of. It took them two weeks before they would see us, because we had to contact our old doctor to send over paperwork to the office, AND they took their sweet time to "review" what we told them before we could meet with them. Additionally, we had to pay $250 just to see someone. On the day of the appointment, they balked at us seeing the doctor for about a little over two hours. They shoved tons of paperwork into my wife's hands WHILE SHE COULD NOT SEE! I ended up filling out the paperwork - which most of it seemed absolutely unnecessary. When we finally met with the doctor, we front-loaded with answers that most doctors would ask of my wife. He acted as if he totally forgot everything we said as he not only proceeded to ask the same questions that we already gave answers to (again, it our first rodeo), but then he passively scolded my wife about how she was managing her eyesight. He had the bedside manner (as well as the front office personnel) of someone who has had a bad day at work every day for 20 years. Zero compassion, whatsoever. If you find another retina place within an hour of Jackson, I strongly urge you to GO THERE. Avoid this place like the IRS on tax day!

Dr. Sunny is very good and knowledgeable. He is always in a rush because he has many patients to…read moretreat. If you have any questions he always takes the time to answer. The only negative is the appointment takes alot of time, the office is so busy. There are only 2 retina specialists in the area and they work at different locations part of the week. Best compliment I can think of to give is I trust them wholeheartedly with my vision! Oh yeah... do not wear any eye makeup!!

I had cataract surgery in both eyes with Toric lenses to correct for astigmatism. ($1499 PER EYE UP…read moreFRONT.) One eye is fine. The other eye will never be right. Dr. David Underwood told me, from his lips to his god's ears, "we put the wrong lens in your eye". His words, not mine. He then recommended a second surgery which damaged my cornea. (Persistent and irreversible swelling.) I understand that there is some risk involved with every surgery. But "oops, I screwed up" should never be one of them. I would not recommend this clinic to anyone who values their vision.

Great eye doctors with a focus on the patient. There is not a better medical/surgical eye practice…read morein the West Tennessee area.

Although I have known Dr. Thomas Gettlefinger for many years, I only just became his patient…read more I have developed medial issues which require vision care by an opthalmologist (medical doctor), rather than an optometrist. I have always had the utmost respect for Dr. Gettlefinger ass a fine gentleman and a very smart physician. However, I would like to share about my experience with him now that I am his patient. To sum up my experience, he is a wonderful physician who is as fine and smart as I have known him to be prior to my becoming is patient. Not only did I receive a good and thorough evaluation during my visit with him, but I also can tell you about his compassion towards me, his concerns and empathy for me related to my medical condition that can have an effect upon my vision, and his attentiveness in the conduction of my eye treatment. He is one of those physicians that a patient just seems naturally 'bond with' in the establishment of the patient/doctor relationship. Then, there was the respect for me as not only a patient, but as a human being. There was also his treating me with dignity. There was his encouragement for me to deal with a tough situation. And, he didn't just try to sell me some new glasses, either. He said he could give me a new prescription, but there was so little to no change in my vision, so that the cost of replacing my current glasses with new ones would not justify the cost. Therefore, he definitely seems to understand the financial concerns that patients have. Also, another very important aspect of my treatment with him, I was seen very promptly upon arrival, and he spent a great deal of time with me. I also found his staff to be efficient in carrying out their duties in their part of my exam preparation, as well as very congenial and courteous toward me. If you are looking for an opthalmologist, I highly recommend Dr. Thomas Gettlefinger. I would give him 100 starts in my review, if that were possible.