Before I saw Dr. Hartwig, I hadn't seen a dentist in roughly 4 years due to a mixture of equal…read moreparts apathy, finances, and... of course... fear. This creates a recipe for what I call Disaster Mouth (pairs perfectly with Disaster Body if you also avoid the doctor). Needless to say, I was embarrassed and nervous before I finally made an appointment, but as soon as I walked into the office, all my trepidation and worry melted away at the warm and caring environment I was welcomed into. My awkward jokes were received with laughs as opposed to the usual blank stares I get, which was nice. The environment feels a lot more like you are visiting with good friends who just happen to really care about your teeth. Miss Debbie, who cleaned my teeth, made me feel more like I was at the spa getting a facial, only for my teeth. Tiny, little teeth facials, if you can imagine. Dr. Hartwig explained what was going on with my teeth due to years of maintaining a diet of mostly cake and candy, and gave me hope that my teeth wouldn't yet fall out of my head now that we have an action plan and a consistent maintenance schedule. At the end of my visit, I did not have to peel myself off of the chair due to me losing my body weight in sweat from the pain and anxiety I have experienced with previous dentists and hygienists. I was relaxed, happy, and dry as a bone. I went back the following week for some fillings, and the experience was just as pleasant as the first one, even though there were scarier instruments involved. Typically, even a minimal amount of pain is expected when receiving a giant needle to the gums, even with the most skilled hands, and I was prepared for that, but Dr. Hartwig performed some type of magic in which I did not feel any pain, whatsoever; not even a pinch! She was able to quickly drill and fill not just one but two of my teeth, with no pain or discomfort at any given point. Dr. Hartwig and her staff are nothing short of miracle workers in every capacity; they have managed to minimize the stress that often accompanies visits to the dentist, and have transformed it into a fun, pleasant event that makes you feel like you're winning at adulting. I've stopped eating cake for (most) dinners, and am so grateful to have found Dr. Hartwig and her staff, and look forward to my next and every visit with this amazing team.

The Best Dentist, my wife and I have ever experienced. Very professional Staff and office. I can…read moregive her the highest recommendation without reservations. As a diabetic, my teeth have become more important than ever before, I have complete faith & confidence in her ability and professionalism. New people to the area can have complete confidence in Dr. Hartwig - a true professional.

I have never been a fan do going to the dentist. However, that has all changed due to the…read moreoutstanding work done by Dr Silvent and Blakely. The entire office and staff are exceptional.

The staff is professional and caring. The wait area is spacious. I am very impressed with how…read moregenuinely kind and caring Dr. Bennett is.

0 stars if I could…read more The customer service here is terrible. Alex was very insincere and never returned my calls when I tried to escalate our concerns. I told Dr. Jessica L. Montgomery, DMD that we would no longer be using their office due to the poor dental work done on my mother. Instead of taking accountability, they responded by dismissing her from the practice, which felt like an attempt to avoid fixing their mistakes. My mom spent over 9k on dental work and her teeth look exactly the same as before. We were called back several times for "rework," yet Dr. Montgomery rarely even worked on her mouth and mostly left everything to the assistants. At the beginning, they offered my mom "free fillings" because we were dissatisfied with the service. Later we found out the dentist was already offering a free dental day, so that didn't feel like a genuine effort to make things right. On our final visit, Alex was nowhere to be found until I specifically asked for him because I wanted to express our concerns and give them one last chance to make things right. When he finally appeared, he gave a lame excuse saying he had been speaking with the dentist. He never made any real effort to resolve the situation or stand behind the work that was done. It honestly felt like Alex didn't like that I spoke up on my mom's behalf. His behavior was extremely unprofessional and a complete disgrace for someone who is supposed to represent Byron Dental. After spending over $9,000 and going back multiple times, we left with the same results and no real accountability from the office. 0/10. I do not recommend this office to anyone. I hate that my mom had to go through this experience, and I would strongly suggest others think twice before trusting them with their dental care.

Apparently if you dont confirm reservations that you had for months they will give your appointment…read moreaway. I received text 2 hours prior to my appt to remind me of my appt and that they were looking forward to seeing me. I took off 2 hours of work, drove all the way across town, walked in 15 minutes prior to my appt to be told it was given to someone else. Did I get a cancelation text or email? No.

When searching for a new local dentist, and having a problem with a tooth, I requested an…read moreappointment with Loden Dentistry. Spoke with an assistant that informed me I would need to pay over $100.00 just to get the appointment, prior to being seen. She indicated this would go toward my bill. It acted as a deposit and in case I did not fulfill the appointment time. I do not have dental insurance but do have income to support my appointments. I was shocked at this requirement and moved on to another dentist that did not require a prepayment - deposit just to be seen. I realize some people do not meet their appointments but I am not that person. Perhaps $25 like many medical entities but was shocked at this requirement. This will not be my dentist.

Their office was closed during this coronavirus pandemic that is sweeping the country, but Dr. Amy…read moreLoden was super helpful with me having seen her previously and understanding that the surgery I needed was pushed back due to the coronavirus outbreak and I've never met or spoken to a more helpful and professional medical physician of any field of medicine. She was able to call in a refill for my antibiotics and even gave me some tips on how to make the over the counter medication taken for pain work more effectively. Nicest healthcare professional I've ever had the pleasure of dealing with. You can't go wrong choosing this dental practitioner for any of your dental needs. She's knowledgeable, understanding, and she treats her patients with a kindness and a heart rarely seen among people in general in my experience. A+

I had an appointment. They cancelled it because I never got the texts to "confirm". So, I sat in…read morethe waiting room to be dressed down for expecting to be treated as an adult. In my opinion, I have an appointment until I cancel or just reschedule an appointment. My appointment should still stand. Unless they call me directly to tell me otherwise. They didn't leave voice mail. I want a cleaning every four months, they can't do that, even if I pay for it.

Always have a good experience with this Dental office. Love the staff and the personal attention…read morethey give all their customers. I recommend Family Dental Associates to anyone looking for Quality Care. They always go the extra mile when explaining procedures or just answering your questions.

Not sure how to explain my experience here. I have a broken tooth I need repaired or capped. I made…read morea next day appointment thinking wow this is fast. Great! Went in to my appointment and spent about two hours being pressured into procedures and services I did not want nor had the money to pay for. The dentist then proceeded to poke inside the cracked tooth with a dental pick which caused significant discomfort, then said they wouldn't fix the tooth unless I agree to all these other procedures because the dentist "has a standard of care he will not compromise". I have never felt so bullied. Thankfully, I was on the phone with my husband and he gave me the courage to stand up and walk out. I have no idea if this business provides a good or quality service, but this was a "rope-a-dope" style transaction.

Since 2017, the estimated wait time for an appointment has consistently exceeded the scheduled…read moreduration by several hours. Staff attribute these delays to extended treatment times with other patients. During a scheduled appointment to establish care, I waited two hours to be seen by the dentist, X-ray technician, and dental hygienist. When I inquired at the front desk about an estimated timeframe for my appointment, given that my scheduled time had passed significantly, they were unable to provide one. The X-ray technician called me back to take X-rays for the dentist. This process took approximately thirty minutes, as the technician spent time setting up equipment and speaking with other staff members in addition to taking the X-rays. Once the X-rays were complete, I was escorted to the patient care area. It took about twenty minutes to see the dentist, who was very efficient in moving on to the next patient. Subsequently, I waited another fifteen minutes to see the dental hygienist, as she was returning from her lunch break. I would be disinclined to return due to the excessive wait times. While I understand that waiting for each patient is sometimes necessary, the dental staff could improve communication by providing updates to patients waiting in the lobby. Also, When you call the office and speak to someone the person you need to speak to about billing will never call you back.

Just relocated and needed a dentist that would serve my insurance as well as my spouse and Davis…read moreDental took both insurances and had excellent reviews. They did not disappoint. Highly professional and courteous from the receptionist, hygienist and the dentist himself. They were very detailed and explained everything. The hygienist took her time to make sure my cleaning was perfect. The dentist Dr Davis himself introduced himself and washed his hands . I highly recommend this dentist and look forward to my 6 month cleaning.

I have severe dental anxiety but the team here does an OUTSTANDING job, they even called me today…read moreafter my filling appointment (which was at 8:30am, and Dr. Davis called me at 8pm) to see how i was doing! If you're looking for a dentist to go the extra mile for you, This is the place!!!!

I've been seeing the Bell Dentists ever since I was a child. First it was Bell Sr and now Bell Jr…read more He is the only dentist I will let look at my teeth. I've never been dissatisfied and he has literally saved my life. The office staff are friendly and kind. Very professional.

If you are looking for a new dental home, here it is. They do treat you like a best friend while…read moreyou are there!

My teeth may be brighter, but my wallet is lighter due to the receptionist's error. I am confused…read moreas to why I cannot receive a full refund when the mold takes two weeks to be made and I called to cancel on the second day. The office has stated the issue falls on me simply because I initially agreed to the service, despite the fact that I attempted to cancel promptly. Additionally, the level of care I received was disappointing. When I expressed that I was in pain after the procedure, the staff member assisting me (Rhea, if I recall correctly) showed little concern and simply stated, "It won't last forever," when I asked how long the pain would last. No aftercare guidance or recommendation, such as taking ibuprofen, was provided. Overall, I am very disappointed with this experience and do not anticipate returning beyond picking up the teeth mold I was required to pay for.

I recently moved to the area and needed a new dentist. Every time I drove past Dentistry At Houston…read moreLake, which looks like a movie theater on the outside, I was intrigued. After doing some research, I decided to give this dental office a try. The parking lot is so cute. Each spot has a star, so each customer can feel like a celebrity. When I walked in, I was greeted by a gregarious staff. The decor is fully committed to a theater like experience with a popcorn stand in the lobby that has fresh popped bags of popcorn that you can take with you after your dental services. Each room has a theme. To name a few, there is the Marilyn Monroe room, Wizard of OZ room, Super Heros room, and the Star Trek room. My experience was pleasant during my new patient exam and cleaning. My only complaint is the lack of time management. Upon arrival for my appointment, I was seated in a consultation room and waited for 30 minutes before the dentist arrived. Once we were done there, I was seated in the exam room. I waited another 30 mins minutes for the dentist to start the examination of my gums. The dentist apologized for the delay and said there was a last-minute emergency, which I understood. Once we were done, they told me I needed to schedule the cleaning for another day since all 50 of their dental hygienist go to lunch at the same time, and it was their lunch hour. I explained that I could wait till they came back since I didn't want to have to waste another day coming back and waiting for hours, plus I wanted to purchase new retainers. My cleaning appointment was scheduled for when the dental hygienist returned. Everything went smoothly with the second half of my visit. I had to return 4 weeks later to pick up my retainer. Once again, I waited about 20 minutes after my appointment for the hygienist to come out and get me. Due to the room needing to be sanitized, she ended up handing me the retainer, I tried them on and was done. If I was rating the customer service and friendliness of the staff, I would give this place 5 stars. Everyone I encountered was professional and personable. Hopefully, my next visit in 6 months will not be a all day event.

If you're looking for the best dentist and staff in the Middle GA. area, try the office of Dr…read more William Toler, DMD. They are kind, knowledgable, patient and friendly. Always accommodating when it comes to scheduling and personable when it comes to your visits. I feel like I'm going to friends when I'm there cause they treat me so well and they make sure that I'm happy before I leave. Try them, you'll be glad you did!

Dr. Toler has been our family dentist for decades. He's extremely friendly and supremely competent…read more He and his staff explain everything in depth and always act in the patient's best interest. Sad to see that there's no other raves on here for this guy and his wonderful staff.