Beware: salesman tactics. I went to the website which doesn't list any pricing; So I filled out the…read moreonline form to have someone call me back. They called and they asked if this was now or future planning which I said future planning and I said I would like to see a list of pricing of services and they said well it depends on what you needing (FIRST RED FLAG). Then I said I'm looking for "DIRECT CREMATION WITH ALL INCLUSIVE PRICING) and she said "What we want is to schedule a time for you to come in" (RED FLAG). The moment she said "We want" it was no longer what *I* wanted, especially when I said I was looking for direct cremation with all-inclusive pricing. Why do i need to come in? Why can't you email me what I exactly what I asked for. I said "NO NO...WE ARE DONE!!!!! Any funeral sales persons acts like that. YOU KNOW its buyer beware! They shouldn't be afraid you send you pricing and emailing you what you ask for. This is still Covid and not having to come in is ridiculous now days. I'm not paying for salesmen, I'm paying for funeral services!!!! You might want to learn from that!!!

My mother in law passed away this weekend. She had a prepaid plan with The cremation society of…read moreMissouri and Kansas. I am a licensed funeral director in both Missouri and Kansas and I was very impressed with the cremation society, how they did business and especially Candice our funeral director. She exhibited The perfect blend of friendliness and yet efficiency and competence. It's hard to ride that line I know and I just wanted her bosses and the public to know that I would feel very comfortable taking any of my loved ones there. Unlike the large national corporate chains the money stays here they serve the community it's not all sent to Houston. Adam L. Knarr Funeral director / embalmer

I lived in Texas and I missed a death of my mother. I asked these people if I could see her before…read moreshe was cremated they said yes, but it would cost me $250. There was no compassion.

I don't know where to begin, my brother in law was murdered and had no insurance…read more.. We were torn in a thousand different directions feeling pressured to make every single decision immediately! Lucy and her team were phenomenal! From the kindness to the generosity, knowledge, resources, humor, help with things that were not in their job descriptions! The honesty and sincerity to the delicacy of our situation! I could go on forever! If I am ever in a situation similar to this, they will be the first ones I call and the first I will recommend to everyone!!!

Beware: salesman tactics. I went to the website which doesn't list any pricing, so I filled out the…read moreonline form to have someone call me back. When they called and asked if this was now or future planning which I said future planning and I said I would like to see a list of pricing of services and they said well it depends on what you needing (FIRST RED FLAG). Then I said I'm looking for "DIRECT CREMATION WITH ALL INCLUSIVE PRICING) and she said "What we want is to schedule a time for you to come in" (RED FLAG). The moment she said "what we want" it was no longer what *I* wanted, especially when I said I was looking for direct cremation with all-inclusive pricing. Why do I need to come in? Why can't you email me what I asked for? I said "NO NO...WE ARE DONE"!!!!! Any funeral sales persons who acts like that you know its buyer beware! They shouldn't be afraid you send you pricing and emailing you what you ask for. This is still Covid and having to come in is ridiculous now days. I'm not paying for salesmen, I'm paying for funeral services!!!! You might want to learn from that!!!

The Neptune Society came through for me and my family during the death of my father. A family…read morefriend who knows the funeral business recommended them as a trusted business in the metro area. Julie was patient and showed a lot of kindness as we made our decisions. She had a lot of respect for our culture as we are Chinese American. **Do yourself and your children a favor, make your wishes known in a document, or at the least in a conversation! Grief makes it hard to figure out what is best for a loved one.

I haven't really experienced better since I have only had one family member cremated . Everything…read morewent smoothly. This review is simply a warning about the "FREE OBITUARY" that comes with the service. The number of words is very limited and H A L F of the obit was the FULL name, address and phone number of Heartland Cremation & Burial Society. I found that pretty underhanded and skeevy. The least they could have done was tell us just how much of our loved ones obit would be a FREE advertisement for them.

From the owner: At Heartland, We Believe That Families Come First.read more

Words cannot express how sincerely grateful we are and we cannot thank Joshua and his staff enough…read morefor understanding our situation with our son. Reflections Memorial Services came highly recommended to us from the Jackson County Medical Examiner's office and we found their expectations to be true. This family-run business was exactly what we were looking for and what we needed at the time. Their compassion and attention to every detail was very much appreciated and their professionalism in handling our case was beyond what we expected. Joshua and the staff handled our situation in a way that we feel was above and beyond. We are grateful for their sensitivity to our needs and expediting what could have been a very long process. Gratefully, Randy and Paula Garcia

You get what you pay for with this place. When my FIL died they said his brother(who I'll call D)…read morecame in and paid for all services and that my FILs ashes would be ready to be picked up that next week. When those days came and went and we didn't get any phone calls we called them to see what is up. They apologized and said that it was the wrong uncle D (same first name) and it was another family member that was paid for, not my FIL, all while giving us the first and last names of some other family they were doing services for durring this time. They told us for the inconvenience we could have the $20 death certificate for free. We gave them the benefit of the doubt. Since we unexpectedly needed to pay $1000 we needed two days for our bank to transfer funds so we asked if that would delay the cremation process. We were told that it would NOT delay the cremation process and that my FIL would again be ready for pick up in a few days. The next week after still not ever getting a single phone call or courtesy call we called back AGAIN to see why he wasn't ready. We were told he hadn't even been cremated yet as we hadn't paid...if we knew it needed sent we would have paid it the first week. It took FIVE times of them telling us he would be ready before I was actually able to pick up the ashes. When I was told my FIL was ready to pick up I was never given a time or appointment. When I showed up I had to sit in the car with my 1 year old for 35 minutes because he still wasn't even there... of course after mentioning all this to the owner he, like stated before me, did not take responsibility. I was told his rececptionist didn't tell us any of that and that that didnt happen, and that because he "trains his staff so well" he "knows it wasn't a mistake on their end". He had some sticky note with "9-2" written on it and said that he wasn't there because it wasn't my appointment time and that's my fault. He did let me know that payment before cremation was in the fine print we signed, which of course is our fault for not reading, yes, but the fact that we obviously didnt know that and specifically asked and was told it wouldnt delay the process was so wrong. My FIL layed in a freezer for 2 weeks before he was finally ready 15 days later. The owner also went on to tell me information about the previous Google reviews and how he's in a lawsuit with them and why..not sure about that but either way he was giving out MORE INFORMATION about other people that he did services for! If I knew he would tell me that much about others I wouldn't have trusted him with our family member or our family information! Also the "Urn" we paid for was just a thin black plastic box with their sticker on it.. Aaannnndddd...que the denial response

They were very kind & helpful to me in my time of need. They were very reasonable. And the makeup…read moreon my loved one, just made him look like he was sleeping. They did a great job! I so appreciated all they did!

Very disappointing service provided by Vince. Predatory towards bereaved families, dishonest with…read moreservices provided and costs. There are other funeral homes (any of them) in Leavenworth-Lansing area who can offer more dignity and respect to the families they serve. Their online obituary attempts to solicit $200+ to "Help keep this memorial website online forever." This money doesn't go to the family. Horrible!