Words cannot express how sincerely grateful we are and we cannot thank Joshua and his staff enough…read morefor understanding our situation with our son. Reflections Memorial Services came highly recommended to us from the Jackson County Medical Examiner's office and we found their expectations to be true. This family-run business was exactly what we were looking for and what we needed at the time. Their compassion and attention to every detail was very much appreciated and their professionalism in handling our case was beyond what we expected. Joshua and the staff handled our situation in a way that we feel was above and beyond. We are grateful for their sensitivity to our needs and expediting what could have been a very long process. Gratefully, Randy and Paula Garcia

You get what you pay for with this place. When my FIL died they said his brother(who I'll call D)…read morecame in and paid for all services and that my FILs ashes would be ready to be picked up that next week. When those days came and went and we didn't get any phone calls we called them to see what is up. They apologized and said that it was the wrong uncle D (same first name) and it was another family member that was paid for, not my FIL, all while giving us the first and last names of some other family they were doing services for durring this time. They told us for the inconvenience we could have the $20 death certificate for free. We gave them the benefit of the doubt. Since we unexpectedly needed to pay $1000 we needed two days for our bank to transfer funds so we asked if that would delay the cremation process. We were told that it would NOT delay the cremation process and that my FIL would again be ready for pick up in a few days. The next week after still not ever getting a single phone call or courtesy call we called back AGAIN to see why he wasn't ready. We were told he hadn't even been cremated yet as we hadn't paid...if we knew it needed sent we would have paid it the first week. It took FIVE times of them telling us he would be ready before I was actually able to pick up the ashes. When I was told my FIL was ready to pick up I was never given a time or appointment. When I showed up I had to sit in the car with my 1 year old for 35 minutes because he still wasn't even there... of course after mentioning all this to the owner he, like stated before me, did not take responsibility. I was told his rececptionist didn't tell us any of that and that that didnt happen, and that because he "trains his staff so well" he "knows it wasn't a mistake on their end". He had some sticky note with "9-2" written on it and said that he wasn't there because it wasn't my appointment time and that's my fault. He did let me know that payment before cremation was in the fine print we signed, which of course is our fault for not reading, yes, but the fact that we obviously didnt know that and specifically asked and was told it wouldnt delay the process was so wrong. My FIL layed in a freezer for 2 weeks before he was finally ready 15 days later. The owner also went on to tell me information about the previous Google reviews and how he's in a lawsuit with them and why..not sure about that but either way he was giving out MORE INFORMATION about other people that he did services for! If I knew he would tell me that much about others I wouldn't have trusted him with our family member or our family information! Also the "Urn" we paid for was just a thin black plastic box with their sticker on it.. Aaannnndddd...que the denial response

Making funeral and burial arrangements for my loved one has turned into a complete nightmare. No…read moreone should have to go through this when they're trying to lay their loved one to rest. No one knows what their doing and management is just as bad.

All the best here with Phil Z and Cassie! Thank you for…read moreyour compassion and kindness with our family.

Beware: salesman tactics. I went to the website which doesn't list any pricing; So I filled out the…read moreonline form to have someone call me back. They called and they asked if this was now or future planning which I said future planning and I said I would like to see a list of pricing of services and they said well it depends on what you needing (FIRST RED FLAG). Then I said I'm looking for "DIRECT CREMATION WITH ALL INCLUSIVE PRICING) and she said "What we want is to schedule a time for you to come in" (RED FLAG). The moment she said "We want" it was no longer what *I* wanted, especially when I said I was looking for direct cremation with all-inclusive pricing. Why do i need to come in? Why can't you email me what I exactly what I asked for. I said "NO NO...WE ARE DONE!!!!! Any funeral sales persons acts like that. YOU KNOW its buyer beware! They shouldn't be afraid you send you pricing and emailing you what you ask for. This is still Covid and not having to come in is ridiculous now days. I'm not paying for salesmen, I'm paying for funeral services!!!! You might want to learn from that!!!

My mother in law passed away this weekend. She had a prepaid plan with The cremation society of…read moreMissouri and Kansas. I am a licensed funeral director in both Missouri and Kansas and I was very impressed with the cremation society, how they did business and especially Candice our funeral director. She exhibited The perfect blend of friendliness and yet efficiency and competence. It's hard to ride that line I know and I just wanted her bosses and the public to know that I would feel very comfortable taking any of my loved ones there. Unlike the large national corporate chains the money stays here they serve the community it's not all sent to Houston. Adam L. Knarr Funeral director / embalmer

I looked everywhere for an affordable place for my father's cremation. Mid States was so affordable…read moreI worried the service might be sub par, but I could deal with that. Turns out they were amazing! Everyone I dealt with was extremely courteous and kind. Great company, would gladly recommend to anyone.

When we knew my father was not going to make it I gave the job to my husband to find a place that…read morewould just handle the cremation. We decided on Mid States Cremation based on their website. It was clear and easy to understand. You were able to determine your cost as everything was upfront and there were no hidden fees. When it came time to use their service they were very attentive and quick to answer any questions. We felt like we had a good experience.

The service requested is not what you think. My mother bought a lot for a mausoleum but in turn…read moregiven another location unknown to her. They basically told us she could not afford the place she originally picked out. The manager came in towards the end only to make things worst and more confusing. This has not been a great experience for this family.

I had cremated remains of my mom in my home, in an urn, and wanted to have them interred next to my…read moredad at Mt. Moriah, where they owned a plot for her. I was over 600 miles away, in Denver. It was hard to get up the courage to make that first phone call to them! They made it so much easier. I will never forget Susan Highberger's humor and kindness, she was wonderful! After emailing and telephoning back and forth for a couple months, we came up with gorgeous results for my mom. I was overwhelmed by the marker, the flowers in the vase and the spectacular view of the cemetery. The trees!! What I had dreaded became one of my favorite accomplishments.

When the time comes that a loved one has passed away you want to make sure that they are in the…read morebest hands. I found that with Serenity Memorial Chapel. My father in law passed away in the evening at his assistant living facility & I had to call for a funeral home to pick him up. Serenity arrived there in a timely fashion & was very empathic to us. They remained professional during the whole time of moving our loved one. I had tons of questions & to make matters more complicated I was leaving the country the next day. During all of my questions, changes to the obituary, etc. Mr. Akins, Curtis & other staff remained extremely helpful, understanding & professional. You don't find this type of customer service in very many businesses in today's time. I feel more then confident to take anyone of my family members to Serenity when that time comes. It's already hard for you as your grieving so thank God that there is a place that makes this part easy.

The staff here are extremely unprofessional and insensitive. I would not recommend using this…read morefuneral home.

Funeral planning is always a sorrowful experience but having a good funeral home to entrust your…read moreloved one to after death takes away so much worry. Everyone was kind and empathetic, answering the many questions we had but Heather and John were especially knowledgable. Pricing was transparent and we were provided an itemized cost sheet. I cannot recommend Penwell Gabel enough.

Went to a very well attended visitation. They handled the whole thing just beautifully. It never…read moreappeared over crowded and there was a small room to get a drink of water and sit if the crowd was too much. Everyone was very nice and the room was set up very tastefully. When looking for a funeral home during a most difficult time it's nice to know you can count on someone!

I highly recommend working with the staff at the Cremation Center of Kansas City. The service was…read moreexcellent. They were very caring, provided pertinent information, and followed up with a phone call to reaffirm what I was told. Given the difficult time of losing someone, our family could not have received better service.

I lived in Texas and I missed a death of my mother. I asked these people if I could see her before…read moreshe was cremated they said yes, but it would cost me $250. There was no compassion.